Annual Report 2011 - CSCS
Annual Report 2011 - CSCS
Annual Report 2011 - CSCS
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User Support<br />
The quality of the helpdesk support is<br />
The quality of the system support is<br />
The quality of the application support is<br />
The offer of training courses and user events is<br />
The reaction time of the helpdesk is<br />
The time to solution for the support requests is<br />
Very poor<br />
System Availability, Stability and Usability<br />
How do you perceive the availability of <strong>CSCS</strong> systems?<br />
How do you perceive the stability of <strong>CSCS</strong> systems?<br />
How do you perceive the ease of use of <strong>CSCS</strong> systems?<br />
Very slow<br />
Very poor<br />
Poor<br />
Poor<br />
Fair<br />
Acceptable<br />
Fair<br />
Very good<br />
Very good<br />
The run time limits for batch jobs are: The job waiting time in the queue is:<br />
Too short<br />
20%<br />
Too long<br />
1%<br />
Adequate<br />
79%<br />
Acceptable<br />
55%<br />
Slow<br />
Fast<br />
VI FACTS & FIGURES<br />
Too long<br />
19%<br />
Long<br />
25%<br />
Excellent<br />
Very fast<br />
Excellent<br />
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