LEARNING FROM AND RESPONDING TO THE STUDENT VOICE Introduction

Communication of responses to matters raised may take various forms, but the
recommended approach is via the School website or VLE and discussed at Student
Staff Liaison Committee meetings.
Feedback to students should be overseen by the appropriate committee in each
College.
Service units have a responsibility to communicate back to their key customer groups
highlights and actions arising from customer feedback (the “you said – we did or did
not” approach)
6. The student voice in key quality processes
Course/programme and service evaluation surveys
Course and programme surveys and service evaluation surveys should take into
account sections 3, 4 and 5 above.
Obtaining students’ views on proposed new programmes and
courses and proposed changes to existing programmes and courses
The UK Quality Code Chapter B5, Student Engagement, encourages institutions to
include students in the early stages of curriculum design, as well as having formal
student representation as part of programme approval. Student staff liaison
committees provide a key opportunity for this engagement.
(http://www.ed.ac.uk/schools-departments/academic-services/policiesregulations/policies)
Student participation in TPR/PPR and Student Support Service
Reviews
Student views are gathered as part of the University’s internal subject and student
support service reviews. For internal subject review, mechanisms for gathering
student feedback prior to the review are detailed in the guidance issued annual by
Academic Services, available at http://www.ed.ac.uk/schools-departments/academicservices/quality-unit/quality-assurance/internal-review.
For student support service
reviews, a reflection on feedback from students forms part of the annual report
template.
Student Representation System
The University’s student representation provides multiple opportunities for the student
voice to be heard, including class and school representation, School Councils, EUSA
Postgraduate, and election campaigns. More information is available on the EUSA
website at http://www.eusa.ed.ac.uk/democracy-and-campaigns/ and
http://www.eusa.ed.ac.uk/representation/classreps/
There are a very wide range of other mechanisms in Schools.
The University number SC00440
7. Opportunities for feeding back
A number of opportunities exist for students to feedback about their learning teaching
and service experience. All mechanisms outlined provide an opportunity for learning
from student feedback and enhancement of the student experience.
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