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Pharma Futures 3 Emerging Opportunities

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<strong>Pharma</strong> <strong>Futures</strong> 3<br />

— Improved communication, not<br />

just between companies and<br />

investors, but also between the<br />

industry, governments, global<br />

health experts and local people<br />

will facilitate effective emerging<br />

markets solutions. The media,<br />

in particular, has a role in the<br />

promotion of accountability<br />

and transparency.<br />

Implications for the<br />

<strong>Pharma</strong>ceutical Industry<br />

Human-Centred<br />

Companies need to continuously<br />

ensure that their products/services<br />

meet customer needs. <strong>Pharma</strong>ceutical<br />

companies expanding into emerging<br />

markets must critically examine their<br />

product offerings for individual<br />

markets.<br />

PF3 identified the three common<br />

elements that are particularly relevant<br />

to pharmaceuticals and healthcare in<br />

the business models that have been<br />

successful in meeting the needs of<br />

lower income consumers in emerging<br />

markets:<br />

Affordable<br />

Middle-income consumers in<br />

emerging markets have lower<br />

capacities to pay than their<br />

counterparts in Western markets.<br />

To reach these customers requires<br />

going beyond cost-cutting to thinking<br />

about approaches such as volumebased<br />

business models and customer<br />

aggregation. Other companies are<br />

experimenting with financing<br />

mechanisms that tap consumer<br />

willingness and ability to pay despite<br />

limited or no access to credit. Pricing<br />

was a recurrent theme throughout<br />

PF3 with considerable interest<br />

expressed in exploring tiered pricing<br />

and affordability for lower-income<br />

populations. While the details are<br />

commercially sensitive, it appears<br />

that many companies are already<br />

experimenting with innovative pricing<br />

schemes. These efforts, however, are<br />

hampered by concerns over (1) the<br />

potential detrimental impact of new<br />

pricing models for industrialised<br />

markets, and (2) the risk that investors<br />

will respond negatively, assuming that<br />

lower prices will lead to lower<br />

profitability.<br />

43<br />

(1) they are human-centred; (2) they<br />

have taken a radically new approach<br />

to understanding affordability; and<br />

(3) they have sought new means<br />

of achieving market penetration,<br />

by taking a much more active role<br />

to ensure that their offering is<br />

accessible.<br />

Accessible<br />

The absence of healthcare<br />

infrastructure means that to expand<br />

meaningfully to serve low-income<br />

populations requires the development<br />

of different approaches to distribution.<br />

The potential for developing<br />

partnerships with local organisations –<br />

social entrepreneurs, companies,<br />

governments, local business and<br />

NGOs – who understand the<br />

landscape were strongly supported.<br />

It was acknowledged that the<br />

industry could learn much from<br />

other companies and social<br />

entrepreneurs who have been<br />

successful in meeting the needs of<br />

the low-income consumers. Such<br />

partnerships could enhance both<br />

access to medicines and market<br />

development. The partnerships likely<br />

to be most successful are those that<br />

emphasise health outcomes and the<br />

development of service innovation to<br />

complement product innovation.

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