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Letter from Our President To Fellow Employees of Crawford & Company and its subsidiaries: & CEO Over the past 70 years, Crawford & Company has built a solid foundation upon the core values of honesty, integrity, and quality. We are committed to doing business the right way. Now more than ever, each of us must adhere to the highest personal and professional ethical standards. Our Vision, Values, and Culture are clear and guide our relationships with our valued stakeholders—including our clients, our shareholders, and each other. We must comply with not only the letter, but also the spirit of these principles. Doing so is central to conducting ourselves with honesty, integrity, and quality. As an extension of these practices, it is fundamental to know and comply with the laws and regulations that apply to our jobs—wherever we are located. As Crawford and its subsidiaries continue to grow, we have revised our Code of Business Conduct and Ethics (our “Code”) to refocus our attention to the values that guide us. Although our Code seeks to provide an overview of common ethical dilemmas and difficult situations, each of us should exercise good judgment in each decision that we make. In essence, we should always remember to do the right thing. Paramount to the success of our commitment to doing the right thing is our willingness and ability to report possible misconduct. If you have questions about this Code, Company policy, or the law, or if you believe you have witnessed actual or potential wrongdoing, you have a duty to speak up. Our Code lists a number of resources through which we can raise concerns, and our Company encourages us to take advantage of these. Keep in mind that Crawford & Company will never tolerate retaliatory acts taken against you for making a good faith report. Please read this document carefully and use it to guide the decisions you make in the work that you do. Our Code applies to directors, officers, and employees alike. Upholding the law, Company policies, and ethical standards makes for good business practice. Our excellence—and ultimately, our success—depend upon it. Jeffrey T. Bowman, President & CEO Crawford & Company February 7, 2012
Our Vision, Values, and Culture Our Vision, Values, and Culture are fundamental to how we conduct business. This Code of Business Conduct and Ethics is based on those guiding principles. For your reference, they are stated below: Vision To be the world’s leading provider of claim services, business process outsourcing and consulting solutions. We will inspire our organization to develop world-class technology and innovative solutions to clients; to employ the best and brightest people; and to deliver a strong financial performance. Values Integrity: Do the right thing, always Quality: What we do, we do well Innovation: Change is constant Communication: Engage and be in the know Leadership: Leaders lead Diversity: As inclusive as our services Collaboration: Leverage collective genius Accountability: If it’s to be, it’s up to me Passion: Committed in heart and mind Culture Crawford & Company employees are innovative, dedicated, hardworking, and reliable. We are resilient, collaborative, fast-acting, and share a passion to succeed. We hail from more than 70 countries and speak dozens of languages reflecting the global audience we serve. With ongoing investments in technology and a laser focus on implementation, our technologists have improved efficiencies and earned industry recognition and awards for their work. Crawford employs the best and the brightest individuals in the niche markets they serve, specialists who possess unmatched experience in difficult situations when our clients need us most. After all, at the end of the day we are in business to help people. Crawford’s talented employees pursue a wide range of interests often taking time to give back to their communities in a multitude of unique ways. From serving as directors of non-profit organizations, to initiating fundraising drives, to running marathons, mountain climbing and participating in cross-continent, off-road cycling adventures to raise money for charities, we are visible in our communities and passionate about improving them. Crawford & Company Code of Business Conduct and Ethics Our Vision, Values, and Culture ii
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Page 27 and 28: Data Privacy and Protection At Craw
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Page 35 and 36: Finally, intellectual property (or
Page 37 and 38: We may not make personal financial
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Page 43 and 44: Contacts with regulators, legislato
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