BSHS 322 Week 5 Individual Assignment Human Service Manager Exercise Paper ‘Reinforce, Refer, Release’ (UOP Course).pdf

manager to continue to grow and have their skills reinforced, they
may need outside referrals to address areas of concern or for
professional development, or situations may arise that require the
staff member to resign or be released/terminated.
Consider how this ‘client based’ information may have relevance to
working as a human service manager with staff who may have
interpersonal and work related issues that a manager might have to
address.
Review the UOP Material ‘Human Service Manager Exercise
Reinforce, Refer, and Release’ Paper and the three hypothetical staff
histories/situations from the fictitious ‘Family Support Services
Center’. These are located at the end of the syllabus.
Determine which recommendation and strategies for each staff Case
Study situation:
1) ‘Reinforce’, which may include additional supervisory support,
staff development, and increased responsibilities; 2) ‘Refer’, which
may include additional supervisory support and monitoring, retraining,
a corrective plan of assistance, and/or a referral for outside
assistance; or 3) ‘Release’, which may include legal and ethical
considerations, instituting a corrective plan of assistance, possible
probation, or termination. Include which of these actions you would
recommend for each of the cases and why.
Describe some of the communication and interviewing skills that
would be important in each of these situations. What issues and
dynamics are present? What self-disclosure will be necessary to elicit
from the staff person, and what boundary issues need to be