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You see pallets.
You see pallets.
We see potential.
IFCO retrieves pallets and other
reusable transport packaging from
over 2,500 customer locations
nationwide. We offer pallet retrieval,
repair, recycling, and reverse logistics
across the US.
As the nation’s largest asset based
pallet management company, IFCO
owns and operates over 60 facilities
and a transportation fleet of over
5,000 units.
We see potential.
Turn your surplus wood pallets into
revenue with the global leader in
reusable transport packaging and
logistics.
We see potential.
www.ifco-us.com | 877.430.IFCO
ON THE MOVE
Art Teshima recently joined
DEX as Regional Sales Director,
Supply Chain Solutions. Art
has held a variety of executive
leadership positions in the technology,
consulting and reverse
logistics industries, including
more than fi ve years each with
IBM and Deloitte. Art comes to
DEX from Bell Industries, where
he was Vice President, Business
Development. He has been an
We see potential.
active member of the Reverse
Logistics Association for more
than four years and currently
serves on the RLA Wireless
Advisory Committee.
Aberdeen Group, a Harte-Hanks
Company, recently announced
the appointment of William K.
Pollock as Vice President —
Principal Analyst and Group
Leader for its Strategic Service
Management research practice.
Bill has more than 30 years
of experience as a market research
and strategic planning
consultant to clients in all major
segments of the global service
industry, will focus on providing
value to Aberdeen’s customers
through the development
and management of relevant,
topical, fact-based research and
analysis. His Group’s research
offerings will focus on all key
aspects impacting the service
sector, including Integrated
Service Strategy, Mobile Field
Service, Field Scheduling/Route
Optimization, Service Parts
Management,Contract/Warranty
Management, Intelligent Asset
Diagnostics, Reverse Logistics,
Contact/Call Centers, and more.
Dell has appointed Ganesh
S. Lakshminarayanan as the
new Vice President of Global
Consumer Services and Support
(GCSS). In his new global
role, Lakshminarayanan will
handle customer contact centers
in India, UK, Ireland, Xiamen
(China) and Philippines. Ganesh
will be responsible for streamlining
Dell’s consumer contact
centres in these regions and
consolidate Technical Support
and Customer Care for Dell’s
customers worldwide. This will
be a major step towards enhancing
customer experience. This
group, under He will own the
delivery of warranty support
across all channels and continue
the journey of transforming our
contact centers to profi t centers
by delivering value added services
and total solutions across
all point-of-need channels.
Ganesh has held several leadership
positions in Dell. Till
recently, he was the VP &
Managing Director, Dell
International Services, India,
and prior to that was Director,
Technical Support, Dell
Worldwide. Ganesh was a key
member of the executive team
that helped create DIS, Dell’s
global services & support division.
6th Annual
RLA Conference & Expo Singapore
Concorde Hotel, Singapore
September 28-30, 2009
Asia’s premiere Reverse Logistics Event will bring three full days of Reverse
Logistics. Starting on Monday, September 28, with RLA Workshops and
continuing on Tuesday and Wednesday with sessions and exhibition.
Workshop topics include “Progressive Dispositioning Process,” “Lean Repair
and Reverse Logistics Trends” and “Best Practices & Benchmarks in Reverse
Logistics.” For more information on workshops,
visit: www.rlahows.com/singapore.php
The conference kicks off on Wednesday with the Keynote Address followed
by sessions presented by RL professionals, leading academics and panel
discussions on topics such as:
• Global Challenges in IT Asset Recovery and Electronic End-of-Life
• Managing Costs on Returns and Warranties
• Service Logistics including Field Service, Spare Parts Management and RMA
A wide range of leading regional and global Reverse Logistics companies are in attendance
from repair/refurbishing to recycling/e-waste and transportation logistics.
Be sure to visit the Exhibition Hall where ODMs and OEMs will be looking for Third Party
Service Providers (3PSPs) that can manage Reverse Logistics in the Far East, along with
identifying solutions for Europe and the Americas. There will be many exhibitors showcasing
their Reverse Logistics services and solutions. This is a rich opportunity for OEMs and Branded
companies to identify future service partners.
If you are a Reverse Logistics professional – don’t miss this event!
For more information and complete details, visit www.RLAShows.com. Attendees may register
online for Workshops and the Conference and even book fl ights and hotel. Exhibitor space is
available for purchase as well.
Have an interesting story to
share? Want to be part of this
event? RLA speakers receive
many benefi ts – for more
information, visit:
www.RLAShows.com
44 Reverse Logistics Magazine • Edition 16 www.RLmagazine.com www.RLmagazine.com
Edition 16 • Reverse Logistics Magazine 45