Passenger’s Charter
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Great Western Railway: our <strong>Passenger’s</strong> <strong>Charter</strong><br />
39<br />
How to get in<br />
touch with us<br />
Whether you have a question or a complaint, want to claim<br />
compensation, give us feedback or make a suggestion, we make it<br />
as easy as we can for you to get in touch with us.<br />
Go to www.GWR.com<br />
Start a web chat<br />
If you’re travelling soon and need help straightaway, start a<br />
web chat with one of our advisers. They’ll help you find train<br />
times and tickets, and book your seats – seven days a week,<br />
from 7am–10pm.<br />
Fill in our online form<br />
Send us a message and we’ll aim to get back to you within<br />
five working days. If you send us a complaint, we may take<br />
longer to give you a full response if we need to look into<br />
what happened.<br />
Call us on 03457 000 125<br />
If you’re travelling soon and need help straightaway, our<br />
Customer Support team will be more than happy to help you<br />
with whatever you need. They’re available from 7am to 10pm<br />
every day, except Christmas Day and New Year’s Day.<br />
Get in touch on social media<br />
If you’re travelling soon and need help straightaway, tweet<br />
us @GWRHelp or send us a message on Facebook at<br />
www.facebook.com/GWR. We’ll be on hand to help you<br />
24 hours a day.<br />
Email us at GWRfeedback@GWR.com<br />
Send us a message and we’ll aim to get back to you within<br />
five working days. If you send us a complaint, we may take<br />
longer to give you a full response if we need to look into<br />
what happened.
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