DISRUPTIVE TRENDS IN AGED CARE

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DISRUPTIVE TRENDS IN AGED CARE 09 Similarly, Aged Care Reviews is a consumer review website for the aged care industry, pushing transparency and educating the industry of the importance of moving towards a consumer focused model. Kenneth Ray is the co-founder and chief executive officer of Aged Care Reviews and believes that there is no other industry that involves such stress and family strain as aged care. At the same time, there is often very little time and comparison material from which to make an informed decision about the right provider for your loved one. “Aged care operators have existed with long waiting lists for a long time. Their main focus hasn’t been the consumer, but has been regulatory – making sure they meet government accreditation standards. This has bred a philosophy more concerned with paperwork than customer service. “In this backdrop the ordinary consumer is being asked to sell their family home to enter a nursing home. We calculate the average Residential Accommodation Deposit (bond) is approaching $500,000 in Victoria. Most aged care entry decisions are made in weeks, off the back of a medical event that renders a family member unable to move back home,” says Ray. Both business leaders firmly believe that the pace of change in aged care will only increase as the industry becomes more ‘market based’. “It will be an amazing time for innovation and digital disruption,” says Ray.“As more senior managers come into the industry from outside traditional care sectors, we think many more of them will bring strategies and philosophies that will only enhance the consumer experience.”
DISRUPTIVE TRENDS IN AGED CARE 10 Conclusion Digital technology is now widely accessible. If we ignore its benefits and fail to exploit assistive devices we will only disadvantage our aged care system and the people within it. Despite its benefits, there remains a low level of adoption for smart devices and assistive technology. Some chalk this down to a widespread perception that smart home projects have rarely moved into sustainable mainstream use, while others feel that is a more systemic failure. There’s no reason that technology shouldn’t play a big role in improving the ageing process, just as it has done in almost all other areas where it offers consumer convenience, greater transparency and control, improved productivity and efficiency. There’s no reason that technology shouldn’t play a big role in improving the ageing process, just as it has done in almost all other areas where it offers consumer convenience, greater transparency and control, improved productivity and efficiency.
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DISRUPTIVE TRENDS IN AGED CARE

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