UHY in 2015 Celebrating 90 years

As a Group, we are
constantly seeking to
improve the services
we provide to our
clients.
The client relationship
Every client is unique
Our UHY teams truly understand that every
client is different, and we have developed our
services and our service philosophy to reflect
this. While we build on the experience within
particular sectors or situations that enable
us to hit the ground running and provide
valuable insight for clients, we do not take
anything for granted (90 years of experience
have taught us that!).
Working successfully with a new client
means really getting to know their business,
including: the way they work; staff and
customers; the market place and the
competition. However, the learning process
does not stop there ... it is an ongoing process,
as important for our longest-established client
as our newest.
We ensure that each new client is carefully
matched to the most suitable partner with the
most relevant experience. That partner will
take time to understand a client’s individual
requirements and objectives and will then
plan the project accordingly. Some of our
clients are looking for an accountant who
can get the job done without much contact.
Other clients prefer us to work in partnership
with them or in a hand-holding role with
regular, close contact and constant availability.
Keeping clients informed
Because we know our clients, and because
we stay ahead of changing economic and
regulatory conditions, we are often the first to
identify potential threats or opportunities.
We can then find ways to avoid potential
problems or suggest innovative ways to build
on success. The engagement team will be
available to discuss any emerging issues as we
like to think of ourselves as a ‘sounding board’
for clients, and are happy to support where we
can.
We produce a regular stream of insightful
publications and updates for clients — many
are specifically tailored to our clients’ industries
or to forthcoming regulatory changes that we
want to bring to clients’ attention. We also run
a series of events annually, which include our
successful FD Forums, held five times a year
for FDs and others with financial responsibility
within their organisation, covering a range of
topics from raising finance to New UK GAAP.
And as the digital world has evolved, and our
clients demand more immediate information,
we have adapted our methods of keeping in
touch. Clients can keep up-to-date with all
our latest news, events and communications
by following our UHY Hacker Young LinkedIn
account, following our @UHYHackerYoung
Twitter feed, or by viewing our regular
blog posts – which are updated daily - on
our website. Our social media channels
allow us to stream news and information,
in real time, to our clients, for example with
our live Budget commentary from our tax
specialists as the Chancellor is making his
announcement.
Client feedback
As a Group, we are constantly seeking to
improve the services we provide to our clients
and we recognise that to do so we need to
understand what they value and how we
can improve our services in the future. As a
result, we undertake regular client surveys
and reviews. Our most recent client survey
saw 252 clients respond, from a representative
sample of our clients who receive a range of
our services from all offices, with the following
results:
The strengths of the UHY Hacker Young
Group, as identified by our national
client survey:
• Understanding our clients’ businesses and
always willing to suggest different ideas
• Responsiveness to our clients’ needs
• Accessibility and experience.
Excellent advice over a wide area
• Reliability and continuity of partner contact
Quality of team 91%
Listening to you 91%
Quality of the service 88%
Understanding your 87%
business
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