Tram Guide

User Guide
User Guide
Using Stagecoach Supertram is really easy, there is
no need to buy your ticket before you board as
there are conductors on every tram to give travel
advice and sell you the ticket you need. The points
below will make your journey easier and we look
forward to welcoming you on board.
At the tramstop
Ensure that you are on the platform for the tram travelling in
the direction you want. This information is at the very top of the
tramstop notice which is in the shelter at most stops.
As the tram approaches please make your way to the brown tactile
paving strips which are located at either end of the platform, this is
where the tram doors will be when the tram stops.
Once the tram has stopped please stand back from the doors to
allow enough room for the doors to open and also for passengers
on the tram to get off. If the doors do not open press the round
button on the tram door to open them. The button will light up
once it is activated and an audible alarm sounds as the doors open.
Once onboard
Please move away from the doors if possible. We recommend that
passengers sit down when seats are available to keep walkways clear.
The conductor will come to collect your fare or check your ticket
or pass. Please have tickets, passes or cash ready and offer it to the
conductor as they pass. Please note that payment on tram is cash
only, card and cheque payments are not accepted, if possible the
correct change is always helpful.
There are displays onboard the tram that will show next stop
information, also listen out for announcements.
Trams operate on a request to stop basis, as the tram
approaches the stop you require press one of the orange
buttons located throughout the tram, this will let the driver
know that you require that stop.
Tram doors do not open automatically! Once the tram has
stopped the large round buttons on either side of the doors
will light up, press the button to open the doors (stay clear of
the bars as the doors open) an alarm will sound as the doors
open and close. Do not attempt to exit through the door if the
closing alarm sounds.
Buying your ticket is easy
Simply buy on board from the conductor, or online at
www.buymymegarider.com, or from selected outlets
On Tram
Single, day or weekly tickets are available onboard from
your conductor. These include tickets inclusive for travel on
Stagecoach buses in Sheffield or further afield.
Online
Save money on your travel when buying longer term
tickets. Options are available for 28 day, monthly, 13 and
52 week tickets. Megarider Xtra offers great value and ease
with automatic monthly payments and the ticket loaded
straight onto a smart card.
At venues
Weekly and monthly tickets are also available from
selected locations operated by Sheffield International
Venues (SIV) visit our website www.supertram.com for
more information.
For more updates follow us at: @SCSupertram @TSYalerts
www.supertram.com