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D. MOF<br />
Answer: A<br />
Question: 9<br />
Which process aims to prevent incidents resulting from changes to the IT infrastructure?<br />
A. Availability Management<br />
B. Change Management<br />
C. Incident Management<br />
D. Problem Management<br />
Question: 10<br />
What is required to be in place <strong>for</strong> emergency changes?<br />
A. Capacity plans<br />
B. Controlled Acceptance Test environment<br />
C. policies and procedures<br />
D. Service Continuity Plans<br />
Answer: B<br />
Answer: C
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