Access to Justice Self-Represented Parties and the Court

United States Bankruptcy Court - Central District of California
iv. Survey Results
In the Spring of 2014, the Court began distributing a self-help fl yer with a QR code to link to a new
survey and self-help resources. The survey examines the demographics and experience of those
using the Court’s self-help resources. Survey responses have been overwhelmingly positive
regarding the services provided on the Court’s website, as well as the services provided by Court
staff and self-help desk representatives.
Survey participants were largely in the age range of 51-65; and most listed English as their primary
language. Every survey participant listed the wait time to receive guidance with an attorney
volunteer was as at least “good.” Many survey participants visited a self-help desk and said they
would visit the self-help desk and bankruptcy court website in the future. Many survey participants
also mentioned that medical bills/health, job loss/unemployment, or credit card debt led them
to fi le bankruptcy. An example of comments received is shown on the next page. We continue
to seek new avenues for feedback from self-represented parties so that we can assist them in
obtaining advice of counsel for the information they need.
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