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Project updates Primary Care Strategic Delivery Plan ECS, in collaboration with Healthwatch Staffordshire and Healthwatch Stoke-on-Trent has been busy delivering a wide programme of public engagement activities to gain community feedback on the proposed Primary Care Strategic Delivery Plan, including insights from harder to reach and seldom heard groups, as well as the general public. The intention is that this feedback will inform the further development of the plan, and its implementation. Both Healthwatch organisations are working collaboratively to ensure that the views of their respective communities across Staffordshire Moorlands, Newcastle-under-Lyme Stoke-on-Trent localities are heard. Activities to date have included: • Over 200 online surveys completed • 350 paper copy surveys distributed • Over 115 peopled booked onto the public events (to date) • Focus groups and drop-in sessions • 13 patient survey sessions in GP practices across North Staffordshire and Stoke-on-Trent. There is still time to complete the on-line survey via https://www.surveymonkey.co.uk/r/healthwatchstaffsPrimaryCare and if you need help in completing the survey, you can contact either Healthwatch Staffordshire on 0800 051 8371 or Healthwatch Stoke-on-Trent on 01782 683080. Community Services Following the completion of Phase 1 of our Community Services project which saw us working with a cohort of Year 5 Keele Medical Students focusing on awareness and experiences of community services in the Newcastle-under-Lyme area, a report was produced which identified the Lichfield area as a possible comparator for Phase 2. A second cohort of Year 5 students, who have been working with us since January on the project agreed with this recommendation and are now keen to hear from Lichfield residents about their experiences. Our volunteers have been out and about speaking to residents in a variety of locations completing surveys and gathering feedback but there is also an online survey as part of this project. If you live in Lichfield area you will be able to complete the survey using this link; https://www.surveymonkey.co.uk/r/AccesstoCommLichfield Healthwatch Advisory Group - Recruitment 2016 Your opportunity to make a significant contribution to the local Health and Social Care services in Staffordshire. Healthwatch Staffordshire has an exciting opportunity for a member of the Healthwatch Advisory Group with Engaging Communities Staffordshire. The Healthwatch Advisory Group brings together people with a range of skills, knowledge and experience, which when combined, can be used to support Engaging Communities in the delivery an effective Healthwatch in Staffordshire. For the additional information and details of how to apply, please visit; http://bit.ly/21iXM0L The closing date for applications is Tuesday 8 March 2016 and a selection workshop will be taking place on Monday 21 March 2016. If you have any queries about the Healthwatch Advisory Group, please contact Sue Baknak, Engagement Manager on 01785 221703. We look forward to receiving your application. 6
Experience Exchange Your feedback counts Healthwatch Staffordshire constantly monitor and review our Experience Exchange feedback platform which records experience of local services. Your feedback provides essential information on how we can argue for your interests and of those using health and social care services across the county. When you engage with us and give us your feedback it helps service providers to make decisions that shape their services and the information you provide help enhance the experience for your fellow service users. We listen to your feedback and pass them onto relevant people who make decisions or changes that reflect what you tell us. A recent example of this relates to several comments we received regarding the quality of food provision at County Hospital, including; “That the food return to the excellent standard it was until the recent changes, so that patients do not receive food in containers that have disintegrated and end up as inedible bits of plastic in disgusting looking and tasting food with a shelf life up October 2017. How many preservatives must it contain?” We contacted County Hospital, Stafford and discovered that “there has been a temporary change in the patient food service at the County Hospital. This is while the kitchen is refurbished after 20 plus years of service”. John Hughes, County Hospital Facilities Project Manager said; “This has meant we are having to buy in the food until April when the kitchen is returned to the team. The meals will then revert to the in-house produced meals. These have always been of high quality and great pride is taken by the team in the preparation of the patient meals. We have procured the best meals on the market to try to reduce the quality as little as possible. From a nutritional perspective these have been reviewed by our Dietetic colleagues etc. but we recognise it is hard to replicate the quality of in house produced service. We can only ask that users of the services are patient with us during the frustrating process of refurbishment”. If you wish to submit your own feedback, suggestion or comment visit our Experience Exchange site; http://x2.healthwatchstaffordshire.co.uk/ 7
Page 1 and 2: Newsletter February 2016 Inside Thi
Page 3 and 4: The advocacy text number has change
Page 5: Volunteering News Engaging Communit
Page 9 and 10: Wed UPCOMING EVENTS Wed 16th Mar: H
Page 11 and 12: Staffordshire Neurological Alliance
Page 13 and 14: No one should face cancer alone; co
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