STEVIE®AWARDS
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CUSTOMER SERVICE & CONTACT CENTER<br />
ACHIEVEMENT CATEGORIES—Continued<br />
Award for Innovation in Customer Service—All Other Industries<br />
ClearVision Optical Company, Hauppauge, NY USA:<br />
ClearVision Optical — Creating Customer Experiences<br />
Curriculum Associates, North Billerica, MA USA:<br />
Curriculum Associates’ Customer Service Innovations —<br />
Meeting Customers Where they are<br />
DHL Express Vietnam, Ho Chi Minh, Vietnam:<br />
Vietnam DHL Express’ Customer Service Innovations<br />
G2A, Rzeszow, Poland: G2A Innovative Cross Cultural<br />
Training for Gamers<br />
HomeServe USA, Norwalk, CT USA:<br />
Enhancing The Customer Experience with mobile<br />
field service management technology<br />
Human Resources Development Fund, Riyadh, Saudi Arabia:<br />
HRDF’s Customer Service Innovations<br />
The Minacs Group (USA) Inc., Farmington Hills, MI USA:<br />
Minacs’ Customer Service Innovations:<br />
Qualification Improvement for Social Media Giant<br />
NakedWines.com, Napa Valley, CA USA: NakedWines.com’s<br />
Customer Service Makes Happy Angels<br />
Nuance Communications, Inc., Burlington, MA and American<br />
Airlines, Fort Worth, TX USA: American Airlines Simplifies<br />
the Customer Experience with Conversational IVR and<br />
Natural Language Understanding<br />
UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan<br />
Innovation in Customer Service<br />
CUSTOMER SERVICE SUCCESS CATEGORIES<br />
Customer Service Success—Financial Services Industries<br />
John Hancock Financial Services, Boston, MA USA:<br />
Service Success Along the Way<br />
SAHOURI Insurance, McLean, VA USA: SAHOURI Insurance<br />
Customer Service Success—Technology Industries<br />
Aplos Software, Fresno, CA USA: Aplos Builds Customer<br />
Confidence To Find Customer Service Success<br />
Calabrio, Minneapolis, MN USA: Calabrio’s Customer<br />
Service Success<br />
Cisco Systems, Inc., Feltham, United Kingdom:<br />
Service Logistics and Operations Best Practice in the<br />
Delivery of Field Services<br />
Patagonia Health, Cary, NC USA: Patagonia Health:<br />
Trust Comes from Providing Great Service<br />
Wagepoint, Kitchener-Waterloo, ON, Canada:<br />
Wagepoint — Where customers are part of the family<br />
Customer Service Success—All Other Industries<br />
IDG TechNetwork, New York, NY USA:<br />
IDG TechNetwork’s Customer Service Success<br />
Istanbul Metropolitan Municipality Youth Assembly, Istanbul,<br />
Turkey: IMM Youth Assembly’s Successful Projects<br />
Selvice Service Co., Ltd., Osaka, Japan:<br />
Selvice Service’s Maple Halloween<br />
Presentation of the People’s Choice Stevie Awards<br />
for Favorite Customer Service.<br />
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