2015 Cyan Lighting Catalog

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2015-2016 Ordering Information phone: 888.371.3072 | fax: 888.371.3073 | email: customerservice@cyandesign.biz | All products are for decorative use only. None are considered food safe. MINIMUM ORDER WHITE GLOVE DELIVERY OPTIONS Minimum order is $500. All new customers must have a valid and verifiable tax id number. Orders for less than $500 that can be shipped entirely via parcel carrier may be accepted but will be billed with a higher freight rate (see Shipping Charges below). Minimum order does not apply if shipped on a freight collect basis. HOW TO ORDER Orders may be placed either with authorized Cyan Design sales representatives or via toll free phone calls, faxes, or emails to our customer service department. WAREHOUSE/ORDERING HOURS Order lines and warehouse operations are open from 8:00am - 5:30pm Central Standard Time Monday through Thursday and from 8:00am – 5:00pm Central Standard Time on Friday. PAYMENT TERMS AND CREDIT APPROVAL Payment for your first order is accepted with Visa, Mastercard, American Express or Discover credit cards. Credit cards are verified before an order is filled. Credit cards are not charged until the shipment leaves our warehouse (except Internet orders- whereby credit cards are charged at the time an order is placed). Upon receipt of a second order, an open credit account can be established upon submission of satisfactory credit references. Credit approved accounts receive payment terms of net 30 days (i.e., payment is due 30 days from the invoice date). We use the services of Dun & Bradstreet and other credit reporting companies for credit analysis. We report delinquent accounts to those companies. We fill orders only after credit approval. Orders for past due accounts are not shipped until the account status is current. BACK ORDERS If an item is not in stock at the time your order is placed, we will provide an estimated availability date for the item and you may elect to keep the item on back order or cancel the item from your order. Back orders are maintained indefinitely until we ship the item to you, or you cancel your order for the item, or the item becomes discontinued. Orders for additional items may not be appended to open back orders. FREIGHT CLAIMS We assure that products are in good condition prior to packing and shipping. We are not responsible for shipments after they leave our warehouse. The carrier signs for acceptance at that time. Customers must examine all arriving shipments for evidence of damage or breakage, and must refuse acceptance or file a claim with the carrier for compensation. UNDER NO CIRCUMSTANCES CAN CYAN DESIGN BE RESPONSIBLE FOR DAMAGE IN UPS or FED EX SHIPMENTS. SHIPPING POINT All shipments are FOB Cyan Design’s warehouse, Ft. Worth, Tarrant County, Texas. SHIPPING METHOD We ship via the least expensive, not necessarily the fastest, carriers. If you have a preferred carrier, we welcome the information and will ship via that carrier. For basic ground transportation services, you may be asked to pay a premium for custom selected carriers. If you request any type of expedited ground transport or air transport services, you are responsible to pay the entire freight services charge for such shipments. SHIPPING CHARGES Shipping charges for an order (or any back order) are calculated based upon the original order total. For orders of $500 or more: Freight charges for standard LTL commercial delivery or parcel delivery will be equal to 15% of the total order amount. If any items are back-ordered, they will also be billed at a 15% freight rate when they ship. For orders of less than $500: Freight charges for standard LTL commercial delivery or parcel delivery will be equal to 30% of the total order amount, subject to a $10 minimum freight charge. If any items are back-ordered, they will also be billed at a 30% freight rate when they ship, subject to a $10 minimum freight charge. The above shipping rates apply only to basic ground transportation for the shipment of single orders made to one destination at one time within the Continental U.S. We contract with LTL freight carriers (such as Yellow Freight Lines) for standard commercial delivery only. Residential delivery or accessorial services that you may require from an LTL carrier (such as inside delivery, re-delivery, call for appointment, lift gate request, etc.), will incur freight charges that are in addition to the freight rates stated above. If you advise us that you need such services when you place your order, we will prepay for the services and add them to your invoice. Otherwise, the freight carrier or Cyan Design will bill you for such additional services. Parcel shipments (such as UPS) will not incur additional freight charges for residential delivery or accessorial services. Cyan Design Rev. 6/01/2013 White Glove Delivery is optional and available for any item that we offer for sale. White Glove Delivery shipments will arrive at your destination within 3 to 5 business days after the date that Cyan Design ships your order. The carrier will contact you at least one (1) business day prior to arrival at your destination and you may schedule your delivery between 8:00AM and 5:00PM Monday through Friday within a four (4) hour delivery window. White Glove Delivery does not include product installations (such as hanging wall décor or mirrors or the installation of any lighting fixture). We offer two types of White Glove Delivery Service: Deluxe Service: Will utilize up to two delivery personnel and includes inside delivery of the packaged item to the room of choice, delivery up to 2 flights of stairs (or any number of flights via freight elevator), unpacking and debris removal. Delivery personnel will remain on site for a maximum of fifteen (15) minutes to inspect, prep, setup, and perform light assembly of your item provided such assembly does not require tools. Our White Glove Deluxe Service fee is $99.00 per item plus 15% of the order total and is in addition to Cyan’s standard shipping charges of either 15% or 30% of the order total (see Shipping Charges section). Premium Service: Will utilize up to two delivery personnel and includes inside delivery of the packaged item to the room of choice, delivery up to 3 flights of stairs (or any number of flights via freight elevator), unpacking and debris removal. Delivery personnel will remain on site for a maximum of thirty (30) minutes to inspect, prep, setup, and perform minor assembly of your item provided such assembly requires only simple hand tools such as a screwdriver and/or an adjustable wrench. Our White Glove Premium Service fee is $149.00 per item plus 15% of the order total and is in addition to Cyan’s standard shipping charges of either 15% or 30% of the order total (see Shipping Charges section). Note about Special or Additional Delivery Services: Any special delivery services that you require from the carrier that are different or in addition to those described above may be available and purchased directly from the carrier. Your special delivery service request should be made with the carrier when you schedule your delivery. The carrier will quote you for any additional services that you require and will collect any additional fees via credit card at the time of delivery. SHORTAGE CLAIMS Any claim for shortage must be made to us within 3 days of delivery. STOCK ITEMS We list and show products in our catalogs for identification purposes only. In order to improve our products or to comply with code requirements or changes, we reserve the right to alter product design and/or construction without notice. RETURNED GOODS Merchandise Returned for Credit - Must be accompanied by a returned merchandise authorization (RMA) number issued by us within 30 days of our invoice date. Merchandise must be returned, freight prepaid, in its original factory sealed packaging and is subject to a 25% restocking fee. Discontinued, non-standard or unsalable merchandise will not be accepted as returned goods for credit. Merchandise Returned Under Warranty for Credit - Must be accompanied by a return merchandise authorization (RMA) number issued by us within the warranty period. Merchandise must be returned, freight prepaid, in its original factory packaging. Merchandise that has been modified, or is missing parts, or that is not in its original packaging will be repaired and returned freight prepaid (if the warranty claim is approved). If merchandise cannot be repaired, credit will be issued at the invoiced value, less the value of any missing parts. DROP SHIPMENTS Company reserves the right to refuse drop shipment or pick-up orders that are bound for destinations outside the Buyer’s regular or assigned selling or service area. Drop shipments may be subject to additional charges. LIMITED WARRANTY Company warrants that our products are free of defects in workmanship and materials. SUCH WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Company will, at our sole option, repair or replace, FOB shipping point, freight prepaid within the Continental U.S., any of our products defective in workmanship or materials. Such repair or replacement is the sole and exclusive remedy against Company and is limited to thirty (30) days from the date of our invoice, except electrical lighting products which are warranted for one year from the date of invoice to the original purchaser. Company does not warrant any product which we promote and sell as "discontinued" nor any product which has been altered or repaired outside of our factory nor any product which, in our opinion, has been subject to abuse, misuse, negligence, accident or improper installation, maintenance or storage. COMPANY WILL NOT BE RESPONSIBLE FOR ANY COSTS INCURRED IN THE REMOVAL OR REINSTALLATION OF ANY PRODUCT NOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH PRODUCT USE OR PERFORMANCE OR ANY BREACH OF AFOREMENTIONED WARRANTIES. HOLIDAY SCHEDULE In observance of commonly recognized holidays, Cyan Design is closed on the following days: New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, day after Thanksgiving and Christmas Day. The terms, specifications, conditions and prices contained herein supersede all previous terms, specifications, conditions and prices, and are subject to change without notice.
Forth edition copyright © 2015 by Cyan Design CATYLTG15 Printed May 2015 Copyrighted images within this book may not be reproduced in any form without permission of Cyan Design. All rights reserved. No parts of this work covered by the copyright hereon may be reproduced or used in any form or by any means – graphic, electronic, or mechanical, including photocopying, recording, taping, or information storage and retrieval systems – without the written permission of Cyan Design. Cyan Design 201 Railhead Road | Fort Worth, TX 76106 P.O. Box 961008 | Fort Worth, TX 76161 p.888.371.3072 | f.888.371.3073 www.cyandesign.biz
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welcome TO THE wonderful world OF L
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LIGHTING I G COLLECTION L C O 2015
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CHANDELIERS & PENDANTS WOOD & IRON
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CHANDELIERS & PENDANTS GLASS 06804
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CHANDELIERS & PENDANTS GLASS 6361-6
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CHANDELIERS & PENDANTS GLASS
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BILLIARDS & ISLANDS LIGHTING I G CO
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04635 MAISON ISLAND Wrought Iron //
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6514-6-43 PROVENCE ISLAND Wrought I
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06438 LUCILLE ISLAND Iron // Cognac
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CYANDESIGN.BIZ 187
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CEILING MOUNTS IRON & GLASS 06915 V
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CEILING MOUNTS IRON & GLASS 05942 F
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CEILING MOUNTS IRON & GLASS 07991 C
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WALL MOUNTS & SCONCES LIGHTING I G
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07684 SOREN WALL SCONCE Iron // Wod
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04171 MOTIVO WALL BRACKET Wrought I
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06573 BRENTON WALL BRACKET Wood //
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5145-2-93 PAPILLION WALL BRACKET Wr
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07949 DARCEY WALL BRACKET Iron // C
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07610 PHOENIX TWO LIGHT WALL SCONCE
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LAMPS WOOD & IRON Two Tone Shade 05
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LAMPS WOOD & IRON 02237 TREE BARK T
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LAMPS WOOD & IRON 05296 ENCORE TABL
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LAMPS WOOD & IRON 07677 ALLISON TAB
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LAMPS CERAMIC & PLASTER Two Tone Sh
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LAMPS CERAMIC & PLASTER 05894 EVA T
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LAMPS CERAMIC & PLASTER 07744 EMPRE
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LAMPS GLASS Two Tone Shade 04123 BU
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LAMPS GLASS Two Tone Shade 05301 SU
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