PROGRAMME

JUNE 30 - JULY 1, 2016
MEDIA
How to best leverage data and analytics for a personalized customer experience, and exploring new ways forward in media
advertising.
THURSDAY, JUNE 30 FRIDAY, JULY 1
Ongoing activities
Meetups with experts in the Lab.
10:00 - 11:00
Open Innovation
– by O. Ou Ramdane, Head of New
Business, TF1
– with Yoomap, Flamefy, Celestory &
Nunki
11:00 - 12:00
Ad-Tech / Content Monetization
– by TF1
– with Adyoulike, Ulike, Addict Mobile,
Adjust & Le Kiosk
12:00 - 13:00
Data & IA
– by H. Laigneau, Head of data strategy,
TF1
– with Vbrand, Heuritech, Daily d’initié &
Footovision
15:00 - 16:00
E-Sport Strategy
– by O. Ou Ramdane, Head of New
Business, TF1
– with G4G, BangBang & O’Gaming
16:00 - 17:00
Augmented Reality / VR
– by N. Braud, Head of Innovation, TF1
– with Videostich, Digital Immersion,
Unstock & Vrtuoz
17:00 - 18:00
New Advertising Formats
– by P. Bosher, Head of Marketing &
Innovation, TF1
– with Lucette, Tiltology, Scan Ad, Finder
Studio & Gaminho
Ongoing activities
Meetups with experts in the Lab.
10:00 - 11:00
E-Sport Strategy
– by O. Ou Ramdane, Head of New
Business, TF1
– with G4G, BangBang & O’Gaming
11:00 - 12:00
Info 2.0
– by J-F. Mulliez, CEO of LCI, TF1
– with LookAp, Nunki, Babbler & Wibbitz
12:00 - 13:00
Interactivity
– by C. Leroy, Head of interactivity, TF1
– with Monterosa, Skores, Appever, I feel
smart & LeankR
13:00 - 15:00
TF1 Top 3 Startups - Live Voting
- by O. Abecassis, Head of Digital &
Innovation, TF1
15:00 - 16:00
New Services & Business Model
– with Dialog Feed, Play N code,
Snapevent, Outbuster, Utelly, Alertfilm &
Pushpull
16:00 - 17:00
Ad-Tech / Content Monetization
– by G. Leboeuf, Business Manager, TF1
PUB
– with Adpow, Gingalab, Teads &
Datagram
17:00 - 18:00
Data & IA
– by H. Laigneau, Head of data strategy, TF1
– with Enreach, Beyable, Lucette & Flamefy
AUTOMOTIVE TECH
The Valeo Automotive Tech Lab takes connectivity and the autonomous car as its key focus, looking at how innovation can
redefine the future of the automotive tech experience.
THURSDAY, JUNE 30 FRIDAY, JULY 1
Ongoing activities
Meetups with experts in the Lab.
09:00 - 11:00
The Autonomous Vehicle
– with Excelera, Dibotics, Navya
technology, Krono-Safe, Intempora, Heuro
Labs, BM CP & Easy Mile
11:00 - 13:00
Interior Comfort and Security
– with Project Physiocadential, Ellis Car,
Zendrive & SAFr
16:00 - 18:00
The Car After-Market Model Service
– with A2L Consultants, CarServ, Lightbee,
MyBoxMan, Pack’n Drive, Pzartech,
Reparizy, Eiver, Eliocity, Oocar & Avenao
Ongoing activities
Meetups with experts in the Lab.
09:00 - 11:00
Connectivity & Cybersecurity
– with Cyberwatch, Cycuro, Labacar,
Lybero, SecludIT, TrustInSoft, Matooma,
Sentryo, Sedicii & Pradeo
11:00 - 13:00
Using the Car for Parking & Mobility
Conference about mobility solution : new
usages for car, with Valéo, Vinci Energies
& Cisco
14:30 - 16:00
Valeo Car Lab
Valeo presents its own internal car LAB,
followed by a discussion with startup AF 83
16:00 - 17:00
Reducing Car Emissions
– with Dublway, karbe, Automatic labs &
Varia Power
17:00 - 18:00
Valeo x Intempora
– by G. Devauchelle
CUSTOMER EXPERIENCE
How to reimagine the customer service experience through artificial intelligence, messaging bots and other digital
innovations in order to ensure enhanced customer experience.
THURSDAY, JUNE 30 FRIDAY, JULY 1
Ongoing activities
Meetups with experts in the Lab.
09:30 - 09:40
Presentation of Webhelp Lab
09:40 - 10:00
Future of Customer Experience
– by M. Bouin (Webhelp)
10:20 - 11:20
Pitch Sessions: Seamless Omni-
Channel Customer Experiences
13:00 - 13:20
Keynote
– by J. Mitton (Shop Direct)
14:00 - 14:45
Pitch Sessions: Seamless Omni-
Channel Customer Experiences
15:30 - 15:40
Working with Startups: Challenges
Challenges and Opportunities
– by T. Benita (AirRefund)
15:40 - 16:40
Pitch Sessions: Seamless Omni-
Channel Customer Experiences
16:40 - 17:00
From Social Listening to Social Selling
– by C. de Mont-Serrat (Webhelp)
17:00 - 17:25
Pitch Sessions: Social Selling
17:30 - 17:45
Pitch Sessions: Uberization -
Is Customer Service Next?
18:00 - 18:20
Awards Ceremony
– by D. Turner (Webhelp)
Ongoing activities
Meetups with experts in the Lab.
09:30 - 09:40
Presentation of Webhelp Lab
09:40 - 10:00
Why a Customer Experience Lab?
– by H. Beaujouan (Webhelp)
10:00 - 10:30
Angular 2: Opportunities for
a Functional Web and Mobile
Experience
– by FX Renaux & B. Piselli
10:50 - 11:15
Pitch Sessions: Augmented & Virtual
Reality in Customer Experience
11:20 - 11:30
Keynote
– by M. Abi Khalil (Efficity)
11:30 - 12:15
Pitch Sessions: March of Bots
12:15 - 12:45
Artificial Intelligence: New Marketing
Border
– by Y. Claeyssen (Publicis ETO),
O. Vigneaux (BETC Digital), J-C. Heudin
(Institut de l’internet et du multimedia) and
C. Michaud (Integer France - TWA Group)
14:00 - 14:45
Pitch Sessions: March of Bots
14:45 - 15:10
6 Trends That are Disrupting
Customer Experience
– by D. Pattman (Webhelp)
15:10 - 15:50
Pitch Sessions: Big Data and
Customer Experience
15:50 - 16:05
Customer Experience: How to Deliver
Your Brand Promise
– by T. Husson (Forrester)
16:05 - 16:50
Pitch Sessions: Big Data and
Customer Experience
16:50 - 17:20
Q&A
– by F. Jousset (Webhelp)
17:20 - 17:40
Awards Ceremony
– by F. Jousset (Webhelp)
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