A little about Solterbeck - July 2016

A LITTLE
about Solterbeck

OUR purpose
To INSPIRE your people
to perform at their BEST.
Powering great performance
Solterbeck

POWERING
great performance
Your employees, sales teams and channel partners have
the ability to substantially impact operational efficiency,
the customer experience and your bottom line.
Their performance rises when they are consistently
engaged. That’s good for business.
Powering great performance
Solterbeck

Our Performance Services
Inspire your workforce to perform at its best
Sales & Channel Incentives Employee Award & Recognition Rewards & Gifts
Incentive Travel
Conferences & Events
Communications
Business improves when all your people are engaged, recognised and rewarded - not just the top performers.
And, no two clients are the same, therefore neither are our solutions.
Supported by the latest in technology, our programs are customised to your goals. Offering world's best practice, they are designed to engage, align
and motivate employees and business partners, to achieve outstanding business results.
Powering great performance
Solterbeck

Companies we partner
Powering great performance
Solterbeck

2015 the year in review
Just some of the numbers we are proud of
Powering great performance
Solterbeck

Incentive Travel, Conferences & Events
Sales & Channel Incentives Employee Award & Recognition Rewards & Gifts
Incentive Travel
Conferences & Events
Communications
Business improves when all of your people are engaged, recognised and rewarded - not just the top performers.
And, no two clients are the same, therefore neither are our solutions.
Supported by the latest in technology, our programs are customised to your goals. Offering world's best practice, they are designed to engage, align
and motivate employees and business partners, to achieve better business results.
Powering great performance
Solterbeck

Incentive Travel
Nurture partnerships and ignite motivation
Sales incentives
Dealer, agent and
franchisee incentives
CSR program inclusions
Cultural Experiences
From the right destination and venue, to a powerful and innovative program theme; from tailor-made itineraries to creating inspiration for next year;
Solterbeck cares as much about the big picture as we do for the small details.
Our commitment is to not only provide you the satisfaction of knowing your delegates expectations have been exceeded in every way, but that your
business goals have also been achieved.
Powering great performance
Solterbeck

Conferences & Events
Make significant moments more powerful
Conferences
Product Launches &
Roadshows
Study Tours & Corporate
Hospitality
Gala Dinners & Award
Ceremonies
Whether it's 50 delegates to South Africa, 400 to Shanghai or 2,000 to Adelaide, our event planning expertise guarantees that your conference will
not only be meticulously planned and managed, but also pack a mighty motivational ‘punch’.
We will help you celebrate success, embed key messages and create memorable moments of connectivity between participants and your brand,
while deepening your partnerships and achieving collaboration on shared goals - long after the applause has ended.
Powering great performance
Solterbeck

Strengthening Bonds
Increase loyalty, strengthen bonds and maximise ROI
§ Grow your business
§ Recognise and reward top performers
§ Build desire and inspire top performance for the year ahead
Powering great performance
§ Increase loyalty
§ Create closer relationships
§ Deepen partnerships and connection between your network and the brand.
Solterbeck will not simply create a rewarding and memorable experience. We will ensure we contribute to the overall business objective of creating
brand loyalty and motivating your network to perform at their best - to improve your bottom line.
Solterbeck

Magical Moments
Inspire, reward, create networks, a culture of success and drive high performance
11
Queenstown Heli-tour 2014 2CV’s in Paris 2015
CSR in Hawaii 2015
When designing travel incentive programs it is essential to deliver unique experiences and lifetime memories.
We call them ‘Magical Moments’.
A Magical Moment might last 30 minutes, or two hours, or a day. It’s not about length of time, and it’s not necessarily about cost either.
It is about the moments of magic, that take your delegates breath away.
Powering great performance
Solterbeck

Experience Counts
We live and breathe travel
Our team are genuine travel experts, there are not too many places in the world we haven't been or that we
don’t have first hand knowledge of.
Traversing the globe both independently and running incentives, conferences and events, our intimate knowledge
and relationships forged over many years, enable us to give you the most accurate destination advice and
unrivalled strength in negotiation.
§ Countries we have visited: Albania, Argentina, Australia, Austria, Belgium, Belize, Bolivia, Bosnia, Botswana, Brazil, Brunei, Cambodia, Canada,
Chile, China, Columbia, Costa Rica, Croatia, Cuba, Czech Republic, Denmark, Ecuador, Estonia, Egypt, England, Fiji, France, Germany, Ghana,
Greece, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Ireland, Israel, Italy, Japan, Jordan, Kenya, Laos, Macau,
Malawi, Malaysia, Malta, Mauritius, Mexico, Monaco, Montenegro, Morocco, Myanmar, Namibia, Nepal, Netherlands, Nicaragua, New Caledonia,
New Zealand, Norway, Oman, Palestine, Paraguay, Peru, Philippines, Portugal, Russia, Scotland, Serbia, Singapore, Slovakia, South Africa, South
Korea, Spain, Sri Lanka, Sweden, Switzerland, Syria, Tanzania, Tibet, Thailand, Turkey, United Arab Emirates, U.S.A, Uganda, Uruguay, Vatican City,
Venezuela, Vietnam, Wales, Zambia, Zimbabwe.
§ Countries we have lived: in Switzerland, Canada, England, Scotland, Ireland, Thailand, Cambodia, Vietnam, Laos, U.S.A, New Zealand, Singapore,
China, Chile and Argentina.
§ Delegates we have shared the wonders of the world with in the past 24 months: 10,000+
§ We always: expect the unexpected – whether that be a hurricane in New York or a last minute flight change.
§ We pride ourselves on going above and beyond: we’ve navigated foreign speaking hospitals and medicos and sat vigil at bed sides to provide
comfort.
§ We are: collectively and individually, flexible, strong, and intuitive. We genuinely love what we do and we’re great to work with!
Powering great performance
Solterbeck

Our team
Over 110 years of combined industry experience
Marie
Executive Director
Joanne
Head of Operations
Joanne
Operations Manager
Jacinta
Program & Business Dev Manager
Michelle
Business Dev Manager
Felicity
Program Director
Lisa
Program Director
Jodie
Program Director
Susan
Program Manager
Kylie
Program Manager
Danni
Program Coordinator
Audrey
Program Coordinator
Megan
Travel & Event Coordinator
Sian
Travel & Event Coordinator
Rosemarie
Travel Administrator
Powering great performance
Solterbeck

Our industry partners
§ Airline Partners
§ Hotels & Resorts
§ Destination Management
Companies (DMC’s)
§ Transfer Companies
§ Production Specialists
§ Event Communication
Software
§ Speaker & Entertainment
Agencies
§ Logistics Providers
§ Convention Centres
§ Tourism Bureaus
“I just LOVE working with Solterbeck! You are one
of the few companies that really spends quality time
looking at proposals and who comes up with very
valid questions, thoughts and concerns. I wish
everyone was like this….you pay attention to detail
and you truly pair a program with your client’s
needs! On top of it all you always allow us plenty of
time to make amendments which means we can
deliver high quality feedback. What an AMAZING
partnership! Thank you, thank you!”
Canadian DMC
Powering great performance
Solterbeck

Adding value
15
Customised technology that’s highly engaging
Mobile App
Apps engage your participants with rich
information and on demand access to realtime
events. All activity is measurable
through mobile analytics so you can clearly
see what is resonating with your audience to
assist in continuously refining your event.
They are a great addition to any program and
can be as tailored as you like and/or as
budget permits.
EventCentre
Create a website themed for
your event that enables
connection with your
audience during the critical
communication phases; the
lead up (for motivation to
attend), during the event (for
updates and news) and post
event (for sharing highlights
and memories).
Registrations with Events Air
We use the latest event management software to effortlessly manage the registration and
program information. Your creative theme is woven into the site visually and all
communications from us - be it a flight itinerary or welcome letter - will be personalised
where possible and carried across every element of the program.
Powering great performance
Solterbeck

Adding value
16
Inspiring, creative and engaging communications
Engaging Communications
Exceptional programs use tailored communications to create a link between your overall
business goal and the contribution of the individuals in your audience.
Our creative team combine innovative strategy, cutting edge design and scrupulous
implementation to design and deliver tailored, powerful and persuasive program
communications.
Powering great performance
Solterbeck

Step changes
17
Constantly exploring new ways to innovate and make you better
Step changes aren't about a revolution - but are about continued evolution.
We work hard on each and every program, each and every year to raise the bar. To keep
experiences fresh, new and exciting. To take what was great and make it even better.
That critical element of surprise and that unexpected enhancement.
Whether the delegate is a first timer or a veteran, we strive to keep everyone as engaged,
motivated and delighted as if it was their first time.
Powering great performance
Solterbeck

The devil is in the detail
¡
Treat your money as it were our own
¡
Comprehensive and timely contact reports
¡
Tough negotiators
¡
Meticulous run sheets
¡
Absolute accuracy and accountability
¡
‘No surprises’ policy with budgets – control and constant updates
¡
Estimates approved before work commences
¡
‘Buddy’ system
¡
Continually monitoring exchange rates
¡
Make your life easy!
¡
Comprehensive and timely contact reports
Powering great performance
Solterbeck

Disasters happen
When the going gets tough the tough get going
19
Floods in Brisbane 2011 Chilean Ash Cloud 2011
New York Hurricane 2011
While none of us want to entertain having to deal with natural disasters, on occasion it’s inevitable. In such a case, we have three clear and simple
guidelines: People first; Business a very close second and third managing reputation and business interests.
The old saying “when the going gets tough the tough get going” couldn’t be truer in these situations. You need to be meticulously organised,
remarkably resilient and have a team that are willing to take shifts 24/7…for as long as it takes.
Powering great performance
Solterbeck

What clients and delegates say
“I can’t ever imagine not working with Solterbeck. Tell the team
I think they do a superb job! I think that trip was the highlight
of my life. I get the occasional call seeking our business, but I
tell them it’s not even worth coming to use us – we have a
relationship that works!” CEO, Recruitment
“I have been telling everyone that one thing we don’t need to be worried
about is Solterbeck’s client service, and in last few days you have just proved
me right in every way. I have no hesitation in saying that I love working with
Solterbeck and will recommend them again and again!” HR Manager, leading
FMCG
"They must have an amazing culture to deliver such superb
service year after year. I've worked in sales and service for 20
years so I know when people are faking it, and these guys are
the real deal.” Sales Manager, Telco
Powering great performance
“This event would not have happened without all of you and the teams
behind you and was a testament to your perseverance, resilience, passion,
personal integrity, your intelligence & skills, doggedness and your patience.
Gold is tested in fire. You ARE Gold.” Head of Licensee Conferences,
Financial management
“I can’t recommend this enough! So well organised, I have
recommended this to everyone I know and feel that any future
holidays I take will suffer due to the amazing quality and
planning by everyone involved.” Delegate on Conference incentive
– Shanghai 2014
“I have had a superb experience with Solterbeck as I wanted to extend (my
trip). Nothing was too hard for them, they are a lovely, professional and
happy organization.” Delegate on incentive – Queenstown 2016
“From the day we landed to the day we took off, the week
was organised sensationally. Even Plan B was superb.”
Delegate on incentive – Hayman Island 2015
Solterbeck

OUR company
¡ 25 years strong
¡ Privately owned Australian business
¡ Full service performance improvement
¡ 50 highly experienced staff
¡ 45 blue chip clients
¡ Multiple award winning
- Australian Marketing Institute
- HR Awards
- Incentive Marketing Association (USA)
Powering great performance
Solterbeck

WE PARTNER when you
need COLLABORATION,
WE LEAD when you
seek NEW THINKING,
WE JUMP when you
simply want us to
make something
HAPPEN.
Powering great performance
Solterbeck

Contact Solterbeck
michellef@solterbeck.com
+61 406 897 014
Sales & Channel Incentives
Employee Reward &
Recognition Rewards & Gifts
Communications
Conferences & Events
Incentive Travel
Powering great performance
Proprietary Rights Statement
The ideas, concepts and designs embodied in, or referred to, in this proposal
have been designed by Solterbeck and remain the sole property of Solterbeck
and are not to be conveyed to third parties in any form without the express
written consent of Solterbeck.
www.solterbeck.com
Solterbeck