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Imperial College Healthcare Charity Impact report 2015/2016

This report highlights some of Imperial College Healthcare Charity's achievements during the year, and in particular focuses on the real difference we have made to patients, families, visitors and staff in and around the five hospitals we support. The figures speak for themselves - over £12 million in grant funding to more than 100 projects, nearly £500,000 supporting research, and £55,000 directly to patients and families in real financial need through our 'Dresden Fund' grants.

This report highlights some of Imperial College Healthcare Charity's achievements during the year, and in particular focuses on the real difference we have made to patients, families, visitors and staff in and around the five hospitals we support. The figures speak for themselves - over £12 million in grant funding to more than 100 projects, nearly £500,000 supporting research, and £55,000 directly to patients and families in real financial need through our 'Dresden Fund' grants.

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<strong>Impact</strong> Report<br />

<strong>2015</strong>/<strong>2016</strong><br />

<strong>Imperial</strong> <strong>College</strong> <strong>Healthcare</strong> <strong>Charity</strong><br />

Helping our hospitals do more<br />

www.imperialcharity.org.uk<br />

<strong>Imperial</strong> <strong>College</strong> <strong>Healthcare</strong> <strong>Charity</strong> is a registered charity<br />

in England and Wales, number 1166084


The charity's year<br />

Thanks to your donations, we gave more than...<br />

£12.1 million<br />

to St Mary's, Western Eye, Charing Cross, Hammersmith<br />

and Queen Charlotte's & Chelsea hospitals<br />

We awarded<br />

113<br />

grants in 12 months<br />

£1.3 million<br />

to purchase<br />

state­of­the­art equipment<br />

£494,000<br />

for research<br />

£9.1 million<br />

for capital projects to support the<br />

Trust in improving our hospital<br />

wards and waiting areas<br />

£55,000<br />

kept families together by<br />

funding travel and<br />

accommodation while their<br />

loved ones were in hospital<br />

We also gave £555,000 for medical and surgical innovation, £302,000 for special<br />

projects to enhance patient care and £294,000 to support staff training and wellbeing<br />

Welcome to our <strong>2015</strong>-16 <strong>Impact</strong> Report.<br />

This <strong>report</strong> highlights<br />

some of <strong>Imperial</strong><br />

<strong>College</strong> <strong>Healthcare</strong><br />

<strong>Charity</strong>’s<br />

achievements<br />

during the year,<br />

and in particular<br />

focuses on the<br />

real difference<br />

we have made to<br />

patients, families,<br />

visitors and staff<br />

in and around the<br />

five hospitals we<br />

support. The figures<br />

speak for themselves – over<br />

£12 million in grant funding to more than<br />

100 projects, nearly £500,000 supporting<br />

research, and £55,000 directly to patients<br />

and families in real financial need through<br />

our ‘Dresden Fund’ grants.<br />

Our work is about much more than<br />

simply the money, important though that<br />

is. The charity’s extensive art collection,<br />

displayed in all the hospitals, brings<br />

moments of calm and reflection to people<br />

when they are waiting for an appointment<br />

or visiting a loved one, whilst the crafts<br />

and music workshops we run for older<br />

people with dementia and children in<br />

our paediatric wards have made a really<br />

positive difference to those patients and<br />

their families.<br />

Through our fundraising initiatives,<br />

and in particular the £2 million More<br />

Smiles Appeal for the children’s intensive<br />

care unit at St Mary’s, we are building strong<br />

relationships with our local communities,<br />

schools, businesses, trusts and foundations<br />

and major donors. We are really grateful<br />

to everyone who has supported us over<br />

the year, whether by collecting locally,<br />

undertaking challenge events, raising our<br />

profile or volunteering at our events and<br />

activities, or simply by generously<br />

donating to the charity.<br />

At the same time, the charity has<br />

continued to develop new ways of working<br />

with the NHS Trust and its 11,000 staff.<br />

Lots of staff members have supported<br />

us through fundraising, and engaged<br />

with our arts programme, particularly<br />

through joining our new Staff Arts Club, which<br />

now has nearly 1,500 members. At senior<br />

executive level the Trust and the charity are<br />

collaborating strategically on major projects,<br />

especially those for which we are providing<br />

significant capital funding, such as the<br />

planned improvements to outpatients<br />

services across the Trust. We are also<br />

pleased to support the Trust’s volunteering<br />

service, which will be run by the charity from<br />

<strong>2016</strong>-17 onwards.<br />

I took over as the charity’s chief executive<br />

in December 2014, so this <strong>report</strong> represents<br />

the first full year since I started. It has been<br />

an enormous pleasure to lead the charity<br />

during a time of change and growth, and<br />

to work with my fantastic staff team, our<br />

dedicated volunteers and supportive Board<br />

of Trustees. We have exciting plans for<br />

the years ahead and look forward to<br />

developing them with our partners in and<br />

around the five hospitals and throughout<br />

our local communities.<br />

Ian Lush, chief executive of <strong>Imperial</strong><br />

<strong>College</strong> <strong>Healthcare</strong> <strong>Charity</strong><br />

2 IMPERIAL COLLEGE HEALTHCARE CHARITY IMPACT REPORT <strong>2015</strong>/<strong>2016</strong> IMPERIAL COLLEGE HEALTHCARE CHARITY IMPACT REPORT <strong>2015</strong>/<strong>2016</strong> 3


Providing support to<br />

parents when they<br />

need it most<br />

Seeing your child lying in a hospital bed is<br />

worrying for any parent.<br />

But thanks to a grant from <strong>Imperial</strong><br />

<strong>College</strong> <strong>Healthcare</strong> <strong>Charity</strong>, families of young<br />

patients at St Mary’s Hospital can get even<br />

more of the support they need.<br />

The two-year grant has paid for a second<br />

family liaison nurse, Jo Williams, to give<br />

emotional support and practical advice<br />

during a child’s care in hospital and beyond.<br />

Jo worked as a paediatric intensive care<br />

nurse at St Mary’s Hospital from January<br />

1998 until she started the new post in<br />

September <strong>2015</strong>.<br />

Jo, who has joined existing family liaison<br />

nurse Helen Avila, said: “When families are<br />

experiencing the nightmare of seeing their<br />

child so ill, it’s my job to support them and<br />

make them feel like they’re not on their own.<br />

“Research has shown if a family is<br />

well supported at a time of a child’s death<br />

or traumatic experience, it can make a<br />

huge difference to the way the family is<br />

able to cope.<br />

“Now that Helen and I work together,<br />

we can give more time and better quality<br />

support to families than Helen could<br />

previously when she was on her own.<br />

“The families are always so grateful for<br />

our help and it’s humbling they can say<br />

thank you in the darkest time in their lives.”<br />

Helen and Jo support families across the<br />

whole of children’s services and maternity,<br />

particularly children’s intensive care.<br />

The role includes helping to break bad<br />

news to families, providing bereavement<br />

support, taking bereaved families to see their<br />

child in the chapel of rest, helping siblings to<br />

understand what has happened, and helping<br />

to deal with paperwork after a death.<br />

Other parts of the job include accessing<br />

charity grants for parents in need of financial<br />

support while their child is in hospital, giving<br />

support and advice to families of palliative<br />

care patients, helping pregnant mothers<br />

whose babies have been diagnosed with<br />

life-limiting conditions, and also helping<br />

children understand when a parent<br />

has passed away in hospital.<br />

Jo said: “I have supported a wide range<br />

of families, including a mum, Janice, whose<br />

baby, Ella, was critically ill after being born<br />

prematurely. My background as a paediatric<br />

intensive care nurse means I feel very<br />

comfortable explaining what is happening.”<br />

Ella has now returned home and<br />

celebrated her first birthday in February.<br />

In the first nine months since Jo joined the hospital’s<br />

existing family liaison nurse, Helen Avila, the<br />

amount of support given to families has doubled.<br />

Jo currently helps to support about 10 families a week<br />

on average whether that is face to face, over the phone<br />

or via email/text. Since Jo has been in post she has<br />

supported, along with her colleague, at least 20 families<br />

that have been bereaved at St Mary’s.<br />

Jo Williams (left) and Helen Avila<br />

“I will never be able to<br />

thank the staff at St Mary’s<br />

enough for what they<br />

have done. They saved my<br />

daughter’s life and they<br />

have also saved me –<br />

I couldn’t cope without<br />

her. Jo’s support was<br />

invaluable. I was so<br />

far from home and had<br />

someone I could talk to and<br />

who would help translate<br />

the medical jargon so I<br />

could understand what was<br />

happening. Jo also helped<br />

me access financial support<br />

when I was struggling.”<br />

Ella’s mother,<br />

Janice Stevens<br />

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Creating a more<br />

dementia-friendly<br />

space<br />

“This is a fantastic ward,<br />

I like it very much”<br />

85-year-old Witherow<br />

Ward patient Cyril Alfille<br />

Hospitals can<br />

be particularly<br />

disorientating and<br />

frightening places for<br />

people with dementia.<br />

But the charity has<br />

helped to reduce the<br />

confusion for patients at<br />

St Mary’s by awarding a<br />

grant for specially designed<br />

renovations to Witherow<br />

Ward, which cares for<br />

people with dementia.<br />

Jo James, specialist<br />

dementia lead at <strong>Imperial</strong><br />

<strong>College</strong> <strong>Healthcare</strong> NHS<br />

Trust, said: “We know that<br />

being admitted to hospital,<br />

especially through a busy<br />

A&E department, can be<br />

really distressing for people<br />

with dementia and for their<br />

carers and families. With<br />

increasing numbers of<br />

patients with dementia, it’s<br />

vital that we rethink how<br />

we organise and design<br />

hospital spaces. And<br />

making our spaces clearer<br />

and more relaxing will bring<br />

benefits to all patients.<br />

“We are grateful to the<br />

charity for their support<br />

which has enabled us to make<br />

these important changes.”<br />

A Trust audit, completed<br />

in <strong>2015</strong>, found more than<br />

a quarter of Trust patients<br />

being treated within its<br />

medicine division had a<br />

diagnosis of dementia<br />

and nearly half had some<br />

evidence of cognitive<br />

impairment including<br />

dementia, delirium or<br />

learning difficulties.<br />

Key improvements on the<br />

ward include:<br />

• specialist lighting<br />

which mimics changes<br />

in natural light to help<br />

prevent patients from<br />

being confused about<br />

the time of day through<br />

artificial lighting<br />

• a social area where<br />

patients can eat their<br />

meals together, which<br />

is painted orange to<br />

help stimulate appetite,<br />

as many patients with<br />

dementia do not eat<br />

enough<br />

• pictures chosen by the<br />

patients themselves and<br />

hung over their bed to<br />

help them find it<br />

• doors painted in<br />

contrasting colours to<br />

help patients easily find<br />

the showers and toilets<br />

• matt wooden flooring,<br />

which replaces the old<br />

shiny blue coloured<br />

flooring that could<br />

be confused by some<br />

elderly patients as<br />

water<br />

• clocks from the<br />

Alzheimer’s Society that<br />

tell the time and date,<br />

which are known to help<br />

orientate patients with<br />

dementia<br />

• a specialist cubicle<br />

has also been<br />

developed within the<br />

A&E department at<br />

St Mary’s Hospital to<br />

support patients with<br />

dementia. A specialist<br />

heated trolley and<br />

activity packs help to<br />

create a more calm and<br />

secure environment for<br />

patients with dementia<br />

6 IMPERIAL COLLEGE HEALTHCARE CHARITY IMPACT REPORT <strong>2015</strong>/<strong>2016</strong> IMPERIAL COLLEGE HEALTHCARE CHARITY IMPACT REPORT <strong>2015</strong>/<strong>2016</strong> 7


Helping cancer survivors<br />

get their lives back<br />

Giving independence to patients with<br />

chronic lower back pain<br />

three-year grant from the charity has importantly we needed it to stop<br />

new self-management programme areas of their life, including the levels of<br />

A helped to revolutionise the way cancer post-treatment patients waiting hours A is helping to reduce the agony felt by pain they experienced, their quality<br />

survivors are monitored after they finish and hours in clinic for an appointment.<br />

patients with chronic lower back pain. of sleep and their mood. They<br />

treatment.<br />

“Before this, we were having clinics of<br />

In a pilot study funded by the charity, also answered questions<br />

A new aftercare service known as Open 40 or 50 patients, with each of them only<br />

patients who took part in The Pain Plan on how they coped<br />

Access Follow-Up (OAFU) has replaced getting about two minutes – that’s not<br />

had a better quality of life and were better with pain. There<br />

routine follow-up hospital appointments quality time.<br />

at coping with pain by the end of their was a 20 per cent<br />

with a phone-based service to reduce the “Clinics are smaller now so our doctors<br />

sessions. The programme also led to a improvement<br />

amount of time post-treatment patients have more time to spend with patients who<br />

drop in the average number of visits to their in their ability<br />

spend in hospital.<br />

need to see a surgeon or an oncologist.”<br />

GP due to back pain, falling from an average to cope and<br />

It has now been running at the Trust for OAFU is carried out by a specialist team,<br />

of three visits in the six months before the a 17 per cent<br />

two years, and is currently being used by including three cancer support workers<br />

programme to an average of just once. improvement<br />

546 prostate, 364 breast and 79 colorectal who provide personal phone contact,<br />

Dr Gillian Chumbley, the project lead in their quality<br />

post-treatment cancer patients.<br />

relay results, enquire about late effects of<br />

and a consultant nurse in the pain service of life.<br />

Dr Katie Urch, chief of service for treatment and help patients access a range<br />

at <strong>Imperial</strong> <strong>College</strong> <strong>Healthcare</strong> NHS Trust, Dr Chumbley<br />

oncology and palliative care, said: “We of support services such as the Maggie’s<br />

said: “It’s about helping patients to manage said: “The Pain<br />

weren’t helping them get on with their lives. programme ‘Life after Cancer’ or the<br />

their pain and giving them back that sense Plan is not designed<br />

OAFU has been liberating for our patients Macmillan ‘Hope’ project.<br />

of control over their lives. Once they to replace hospitalbased<br />

and it was necessary for our staff.<br />

Patients can use the dedicated<br />

gain skills in self-management, such as<br />

programmes for<br />

“The Trust delivers some of the best phoneline at any time to <strong>report</strong> worries or<br />

distracting themselves from pain and not more complex patients, but if these<br />

survival figures for cancer in the country concerns, and if they need to be seen they<br />

letting it take over, they are less inclined to patients are happier and it prevents them<br />

but OAFU was something we really<br />

will get an appointment within two weeks.<br />

visit their GP, which allows the GPs more from coming to hospital pain clinics across<br />

needed for two reasons. Firstly to make The charity grant has also paid for a data<br />

time for other patients.”<br />

the country, then money is saved and it<br />

us compliant with rules and regulations manager to set up and track the patients.<br />

The study saw 44 people take part frees up clinicians to see other patients.<br />

but more<br />

“OAFU enables the patients to both<br />

in up to six one-to-one sessions with a<br />

“As a result of the pilot project in<br />

feel linked to their specialist team and<br />

pain management trainer. The patients Hammersmith & Fulham, other clinical<br />

have a route back while being able to<br />

identified three goals a week during the commissioning groups have been very<br />

continue with life,” said Dr Urch.<br />

sessions. This included a function goal to interested to see our results and we hope<br />

“We couldn’t have done<br />

strengthen their muscles, such as walking that they will also introduce The Pain Plan<br />

this without the charity.<br />

every day. There was also a relaxation goal, in their areas.”<br />

This was a very different<br />

such as listening to a relaxation CD to relax Lesley Powls, Rachel Townsend<br />

and novel approach.<br />

tense muscles, and an enjoyment goal and Fiona Cameron were also involved<br />

We needed somebody<br />

where the patient chose something they in the project.<br />

to support it to show<br />

wanted to do each day.<br />

everyone it could work.”<br />

Patients completed assessments before<br />

Rachel Townsend and<br />

the first session and after the final session,<br />

Gillian Chumbley (right)<br />

Katie Urch (left) with<br />

in which they were asked to score eight<br />

8 IMPERIAL COLLEGE HEALTHCARE CHARITY IMPACT REPORT <strong>2015</strong>/<strong>2016</strong><br />

members of the OAFU team<br />

IMPERIAL COLLEGE HEALTHCARE CHARITY IMPACT REPORT <strong>2015</strong>/<strong>2016</strong> 9


Making the Major Trauma<br />

Centre even better<br />

Hundreds more lives are being saved at<br />

St Mary’s Hospital thanks to our Major Trauma<br />

Centre Appeal.<br />

From traffic accidents to assaults, the Major Trauma<br />

Centre responds to more than 2,600 calls a year.<br />

Our Major Trauma Centre Appeal, which finished in<br />

spring <strong>2016</strong>, has paid for new equipment and a new<br />

member of staff to support head trauma patients and<br />

their families. It has also supported a life-changing<br />

project for young people.<br />

Mike Jenkins, director of trauma at St Mary’s,<br />

said the charity’s support has been invaluable.<br />

“The Major Trauma Centre Appeal has allowed<br />

us to do things we wouldn’t have been able to do<br />

otherwise because they would have been outside<br />

NHS funding,” he said.<br />

The appeal has paid<br />

for state-of-the-art<br />

equipment that can quickly<br />

get blood into severely<br />

injured patients.<br />

Blood loss is a leading<br />

cause of death for major<br />

trauma patients but the<br />

two machines, known as<br />

Rapid Belmont Infusers, are<br />

helping to prevent this.<br />

Mr Jenkins said the<br />

equipment, which is in<br />

the resuscitation area and<br />

theatres, has already helped<br />

to save hundreds of lives.<br />

“In trauma we have what<br />

is known as ‘the platinum<br />

10 minutes’. Having access<br />

to a Rapid Belmont Infuser<br />

allows us to save more<br />

patients – otherwise we<br />

wouldn’t be able to get blood<br />

into them fast enough,” he said.<br />

“Our preparation for<br />

individual trauma victims<br />

translates into our readiness<br />

for major incidents such as<br />

terror attacks.”<br />

People who have<br />

experienced a head injury<br />

are being helped to get<br />

their lives back on track<br />

thanks to a specialist<br />

support worker.<br />

Members of the<br />

major trauma<br />

team with<br />

the Rapid<br />

Belmont<br />

Infuser<br />

The link worker gives<br />

patients and their families<br />

practical advice and<br />

emotional support, as<br />

well as help with accessing<br />

support networks,<br />

benefits and referrals to<br />

other services.<br />

The post was funded by<br />

brain injury charity Headway<br />

for the first six months,<br />

followed by our Major<br />

Trauma Centre Appeal for<br />

the next six months.<br />

Ruth Dixon Del Tufo, head<br />

of major trauma and<br />

emergency pathways, said:<br />

“The clinical team does an<br />

amazing job but after that<br />

the patients have got the<br />

whole of the rest of their<br />

lives to recover emotionally<br />

and physically. The Headway<br />

worker is a link worker<br />

that can unlock things –<br />

give them access to other<br />

charities and resources.”<br />

In the first six months,<br />

the link worker has made<br />

contact with 188 brain<br />

injury survivors and<br />

69 family/carers.<br />

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Members of the Redthread team<br />

youth project supported<br />

A by the Major Trauma<br />

Centre Appeal is helping<br />

young people who have<br />

been involved in violence to<br />

turn their lives around.<br />

The youth violence<br />

intervention project at<br />

St Mary’s, run by youth<br />

work charity Redthread,<br />

sees specialist youth<br />

workers connecting with<br />

victims while they are still<br />

in hospital.<br />

Robbyn Linden,<br />

Redthread programme<br />

manager, said: “Research<br />

has suggested there is a<br />

‘teachable moment’ where<br />

if you can get to a young<br />

person when this<br />

traumatic event has just<br />

happened, you can help<br />

them make different<br />

choices. If the interaction<br />

happens later then the<br />

moment has been lost.”<br />

In its first year at St Mary’s<br />

Hospital, the project<br />

successfully engaged with<br />

354 young people. The<br />

majority (61 per cent)<br />

of the young people<br />

risk-assessed directly<br />

witnessed violence<br />

regularly or occasionally<br />

and 20 per cent said they<br />

initiated violence. But<br />

thanks to the project,<br />

some of these young<br />

people’s involvement with<br />

violence had reduced<br />

six months later.<br />

The project also<br />

found 21 per cent of the<br />

young people assessed<br />

were regularly or<br />

occasionally participating<br />

in crime, but this<br />

reduced for some young<br />

people six months after<br />

their first contact with<br />

Redthread.<br />

John Reece, Redthread<br />

team leader at St Mary’s<br />

Hospital, remembered<br />

helping a teenager who<br />

was clinically dead and<br />

was brought back to life.<br />

The 16-year-old’s<br />

teachable moment came<br />

when John asked him<br />

‘what would a 25-year-old<br />

you say if he was looking<br />

at you?’.<br />

John said: “He had<br />

never considered what<br />

that might be like, or if<br />

he would get that far. He<br />

became really hard on<br />

himself and said, ‘I’d say<br />

what am I doing, I can’t<br />

believe I’m doing this,’ and<br />

it really made him stop and<br />

think. I could sense a shift<br />

in the way he was.<br />

“The bravado stopped,<br />

and he allowed himself to<br />

think about what he might<br />

have. He said he wanted to<br />

have a job, to have a wife,<br />

to have children – quite<br />

young to have all those<br />

things, but that’s what<br />

he wanted. And I think<br />

he found it hard to think<br />

about all those things<br />

as a 16-year-old that<br />

was involved in so much<br />

violence.”<br />

The 16-year-old is now<br />

at college and not getting<br />

into trouble.<br />

Giving a new lease of life<br />

to the Birth Centre<br />

“I gave birth to my second<br />

son here in 2014 before the<br />

renovations, and visited<br />

again while I was expecting<br />

my daughter in February<br />

<strong>2016</strong> after most of the work<br />

had taken place. There was<br />

no comparison. It used to be<br />

outdated but now it’s a<br />

home from home. It feels<br />

new and much more<br />

relaxing.”<br />

Mother-of-three Noirin<br />

McCarthy, pictured with<br />

daughter Maisie Kelly<br />

Your donations have<br />

helped to complete<br />

state-of-the-art<br />

refurbishments at the Birth<br />

Centre in one of London’s<br />

busiest maternity units.<br />

Developments were<br />

needed in the Birth Centre at<br />

Queen Charlotte’s & Chelsea<br />

Hospital in West London<br />

after the number of births<br />

there increased from 700 to<br />

900 in the space of a year.<br />

As a result, the charity<br />

launched a £500,000 appeal<br />

to help create a new birth<br />

room with en suite facilities,<br />

renovate the six existing birth<br />

rooms, install two new birthing<br />

pools, and install resuscitation<br />

units for newborns into every<br />

birth room.<br />

The appeal also saw the<br />

creation of a new reception<br />

area, a new antenatal<br />

waiting area and birth<br />

preparation room, as<br />

well as an antenatal<br />

assessment room.<br />

Consultant midwife,<br />

Pauline Cooke, said:<br />

“The renovations<br />

have given a<br />

new feel to<br />

the place,<br />

which<br />

complements the excellent<br />

care we give.<br />

“The new room means<br />

the number of births taking<br />

place in the Birth Centre<br />

can increase from 16 per<br />

cent of all births at Queen<br />

Charlotte’s to 20 per cent.<br />

“The resuscitation units<br />

mean that if we need to, we<br />

can resuscitate the baby in<br />

the room with the parents<br />

rather than taking the baby<br />

out to the corridor where<br />

the resuscitation unit was.<br />

It doesn’t happen often<br />

but when it does it’s very<br />

worrying for the parents<br />

to see their baby being<br />

whisked away in those<br />

precious moments just<br />

after the birth.”<br />

Pauline also said the<br />

new birthing pools fill<br />

quicker than the old ones,<br />

the new reception area<br />

means women can be<br />

greeted as soon as they<br />

walk in the door and<br />

new double beds in the<br />

refurbished rooms allow<br />

families to spend their<br />

first hours together.<br />

The Birth Centre had<br />

not been renovated since<br />

it was opened in 2001. The<br />

work has now brought it<br />

up to the standard of St<br />

Mary’s Birth Centre, which<br />

the charity also renovated<br />

through your donations<br />

in 2008.<br />

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Improving the hospital experience<br />

for cancer patients<br />

Helping parents stay near their<br />

babies in hospital<br />

Shorter waiting times,<br />

a more efficient layout<br />

and a brighter environment<br />

are just some of the<br />

changes staff and patients<br />

are benefitting from in a<br />

cancer clinic at Charing<br />

Cross Hospital.<br />

The charity has funded<br />

work in the hospital’s<br />

oncology outpatients<br />

department, also known<br />

as Clinic 8, which has seen<br />

the creation of separate<br />

welcome and discharge<br />

reception and waiting areas<br />

to keep patients moving in<br />

a flowing anti-clockwise<br />

direction, as well as a<br />

central staff ‘hub’ where<br />

staff can discuss patients.<br />

These changes have<br />

helped to transform the way<br />

the clinic is run, and patients<br />

now also get to ‘own their<br />

room’ with doctors coming in<br />

to see them rather than the<br />

other way around.<br />

Dr Katie Urch, chief<br />

of service for oncology<br />

and palliative care, said:<br />

“Previously, we had patients<br />

overwhelming the clinic<br />

area, long waiting times,<br />

disaffected staff and it was<br />

a really unhappy place. Now<br />

it’s incredible.”<br />

Staff and patient groups<br />

helped to decide how the<br />

clinic would look.<br />

The grant has also paid<br />

for the creation of three<br />

new rooms in the clinic<br />

for research, admin and<br />

psychology appointments,<br />

new computers on<br />

trollies, as well as the<br />

transformation of the<br />

weighing area, information<br />

wall and blood room.<br />

Dr Urch said the new<br />

layout and the introduction<br />

of patient-owned rooms<br />

have helped to significantly<br />

reduce waiting times.<br />

“Patients told us they<br />

used to book out a whole day<br />

to come to Clinic 8 but now<br />

they’re in and out in an hour.<br />

This work has revolutionised<br />

the whole running of the<br />

clinic,” said Dr Urch.<br />

The charity also hung<br />

new artworks and supported<br />

a ceramic installation by<br />

David Marques.<br />

“After being diagnosed<br />

with cancer I had lots of<br />

appointments in Clinic 8.<br />

The staff were lovely, the<br />

treatment was fantastic<br />

but the environment was<br />

crowded, uncomfortable<br />

and cluttered, all of which<br />

made attending the clinic<br />

unpleasant and stressful.<br />

When I walked into the<br />

newly refurbished clinic last<br />

week I could not believe my<br />

eyes. The space has been<br />

transformed and the new<br />

furniture, clear signage<br />

and amazing artwork have<br />

brought a tangible sense of<br />

calm and order. I’m certain<br />

that this will make a huge<br />

difference to the experience<br />

of every patient who walks<br />

through the door.”<br />

Former cancer patient<br />

Nicola Pritchard<br />

Parents of premature<br />

and critically-ill babies<br />

at St Mary’s Hospital<br />

can now stay close to<br />

their newborns at all<br />

times thanks to a grant<br />

from <strong>Imperial</strong> <strong>College</strong><br />

<strong>Healthcare</strong> <strong>Charity</strong>.<br />

The charity has given<br />

a grant of £50,000 to the<br />

Winnicott Foundation to<br />

help provide six new parent<br />

rooms with overnight<br />

accommodation in the<br />

Winnicott Baby Unit on the<br />

third floor of the Clarence<br />

Memorial Wing.<br />

The new rooms form<br />

part of the new purposebuilt<br />

neonatal unit extension<br />

at St Mary’s, which is<br />

in preparation for the<br />

transition of maternity and<br />

neonatal services from<br />

Ealing Hospital.<br />

Sheena Mason,<br />

foundation director, said:<br />

“These parent rooms<br />

will have a very positive<br />

impact on the parents of<br />

babies in the unit. Parents<br />

of sick babies will have<br />

an opportunity to stay<br />

overnight. This cannot be<br />

underestimated when your<br />

baby is very sick and you<br />

have to leave the hospital.<br />

“It’s all about supporting<br />

the whole family not just the<br />

baby. It’s a very emotional<br />

time as they weren’t<br />

expecting the baby to<br />

arrive yet and their newborn<br />

is being cared for in an<br />

incubator.<br />

Before the new<br />

rooms were built, many<br />

parents had to stay in a<br />

nearby hotel which meant<br />

they missed out on precious<br />

“The rooms also give<br />

parents an opportunity to<br />

spend more time with their<br />

baby, learning the skills<br />

they need to care for their<br />

baby upon discharge.”<br />

The neonatal unit<br />

extension, which<br />

is adjacent to the existing<br />

unit, also includes a new<br />

Special Care Baby Unit,<br />

treatment room and a<br />

multi-disciplinary<br />

training room.<br />

A 14 member<br />

IMPERIAL COLLEGE<br />

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CHARITY<br />

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IMPACT REPORT <strong>2015</strong>/<strong>2016</strong> IMPERIAL<br />

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Brightening our hospitals with art<br />

The charity’s arts team brings works of art into our hospitals to enhance the<br />

healthcare environment for patients, staff and visitors.<br />

We have one of London’s leading hospital art collections, with a wide variety of<br />

paintings, sculptures, drawings, prints, stained glass and tapestry.<br />

The art collection is just one part of our wider arts programme, which also includes<br />

music workshops for the children at St Mary’s Hospital, craft workshops for elderly patients<br />

and creative workshops for the different hospital communities.<br />

Our arts manager, Lucy Zacaria, said: “Our aim is to change the way the hospital<br />

environment is experienced, seeking to transform a clinical and sometimes intimidating<br />

environment into a bright, uplifting and reassuring place where the arts are promoted<br />

for the enjoyment of all.”<br />

British painter and printmaker Tom Hammick’s prints are part of the Art in Focus exhibition:<br />

Capturing the Light at Hammersmith Hospital. After this they will be permanently installed in<br />

10 South and Marjorie Warren wards at Charing Cross Hospital. Hammick’s work reflects on<br />

man’s place in the world, his dramatic landscapes often revealing the ‘otherworldliness’ of life.<br />

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1 2<br />

Here is a selection of the works the team<br />

has installed in the last 12 months:<br />

3<br />

5<br />

7<br />

4<br />

6<br />

8<br />

1. Works by Royal Academician Tess Jaray<br />

were installed in the Peart-Rose<br />

Cardiovascular Disease Prevention Clinic<br />

at Hammersmith Hospital. The works on<br />

display include five works on panel from<br />

the series After Malevich and prints from<br />

the series From the Rings of Saturn and<br />

Vertigo. They illustrate Jaray’s exploration<br />

of the interaction between colour and form,<br />

producing geometric abstract shapes.<br />

2. Art in Focus: Jane Joseph - A View of<br />

London. This display showed monochrome<br />

works informed and inspired by the urban<br />

landscape and included Thames-side views<br />

at Brentford and Kew and the Lethaby<br />

Building, Holborn.<br />

3. Prints from Jealous, an East London<br />

contemporary print studio, have been<br />

installed in 6 South, Cancer Services at<br />

Charing Cross Hospital. The 24 works on<br />

display were chosen in collaboration with<br />

patients and members of staff.<br />

4. Window vinyls by Lucentia Design have<br />

been installed on Constance Wood Ward<br />

Chemotherapy Day Care at Hammersmith<br />

Hospital.<br />

“The window vinyls have transformed the<br />

ward by firstly pulling the colour theme<br />

together and by giving it a unique and<br />

fresh identity that takes it beyond being a<br />

standard austere converted hospital ward.<br />

We no longer have an area that, from an<br />

aesthetic standpoint, was busy with many<br />

jarring colours and instead have a space<br />

that has successfully been injected with<br />

colour and combines an interesting<br />

decorative feature with enhanced privacy.”<br />

Karen Bradley, Trust lead nurse – clinical<br />

haematology.<br />

5. Art in Focus - Medicine during the First<br />

World War: Inter Arma Caritas (Amidst<br />

the Arms, Love). These photographs were<br />

selected from the photographic collection of<br />

the <strong>Imperial</strong> War Museums.<br />

6. Art in Focus - Kate Whiteford: The<br />

Fleming Connection. Whiteford’s series of<br />

watercolours originated from the artist’s<br />

commission for the charity, they explore the<br />

colours of the agar in petri dishes<br />

in laboratories at Hammersmith Hospital.<br />

The works are also influenced by the artist’s<br />

visit to Alexander Fleming’s childhood home,<br />

Lochfied Farm near Darvel in Ayrshire.<br />

7. British photographer Nicholas<br />

Hughes’ works form part of the Art in<br />

Focus exhibition: Capturing the Light<br />

at Hammersmith Hospital. They will be<br />

installed on Fraser Gamble ward, Renal<br />

building at the end of <strong>2016</strong>. Hughes’ work<br />

examines both the environmental impact of<br />

population growth and the places in which<br />

nature still dominates. The selection of<br />

works are from the series Seascapes.<br />

8. Photographer Bettina von Zwehl’s<br />

Profiles III will soon be installed in the Birth<br />

Centre at Queen Charlotte’s and Chelsea<br />

Hospital. The works, which depict six boys<br />

and girls aged 12 months old, were previously<br />

exhibited at St Mary’s Hospital to coincide with<br />

the launch of the charity’s Birth Centre Appeal.<br />

An important aspect of our activities is the<br />

series of special exhibitions, Art in Focus,<br />

which show works by established artists<br />

or explore a central theme through art and<br />

imagery. On display in prominent public<br />

areas, the exhibitions are freely available for<br />

the enjoyment of patients, staff and visitors.<br />

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Giving NHS staff the chance to enjoy<br />

London’s vibrant arts scene<br />

Hundreds of staff at <strong>Imperial</strong> <strong>College</strong><br />

<strong>Healthcare</strong> NHS Trust have been<br />

enjoying free access to exhibitions at the<br />

Tate, Royal Academy of Arts and the V&A<br />

thanks to the charity.<br />

The Staff Arts Club, which launched in<br />

April <strong>2015</strong>, also gives staff the opportunity<br />

to receive discounts to music, cinema and<br />

theatre events and win tickets to exhibition<br />

openings and gallery events.<br />

It now has more than 1,400 members<br />

across all five of the Trust’s hospitals.<br />

Natalie Craven, the charity’s arts officer,<br />

said: “The Staff Arts Club is a great benefit<br />

for <strong>Imperial</strong> <strong>College</strong> <strong>Healthcare</strong> NHS<br />

Trust staff that offers the chance to engage<br />

with the rich London arts scene.<br />

“Staff have said that it improves<br />

relationships with their colleagues, relieves<br />

stress and makes them feel valued as<br />

staff members in an NHS that is under<br />

increased pressure.<br />

“For the arts team, it enables<br />

us to get to know members of staff through<br />

the events we organise and find out how<br />

we can help improve their workplace<br />

environment through our permanent<br />

art collection.”<br />

“Staff Arts Club is such a fantastic opportunity and a real boost for staff who work long<br />

hard hours with often little reward... Thank you!” Ona Stewart, Birth Centre midwife<br />

at St Mary’s Hospital<br />

Entertaining young patients<br />

Young patients at St Mary’s Hospital are<br />

being treated to music workshops<br />

thanks to events organised by <strong>Imperial</strong><br />

<strong>College</strong> <strong>Healthcare</strong> <strong>Charity</strong>.<br />

The charity works alongside rock and<br />

pop music academy The Rhythm Studio<br />

to arrange weekend visits to patients in<br />

children’s services, including some of<br />

the most seriously ill children in the hospital.<br />

The sessions have seen patients playing<br />

a variety of percussion instruments in group<br />

and one to one sessions.<br />

The charity’s arts officer, Natalie<br />

Craven, said: “It was brilliant to see so<br />

many smiling faces.<br />

“The Rhythm Studio tutors do an<br />

amazing job of engaging not only with the<br />

patients but also with siblings and families<br />

who are visiting.”<br />

Helping elderly<br />

patients through<br />

creativity<br />

Aseries of artistic workshops funded<br />

by the charity have been helping to<br />

stimulate memories and thoughts in elderly<br />

patients and patients with dementia.<br />

The project has seen patients in Lady<br />

Skinner Ward at Charing Cross Hospital<br />

taking part in weekly afternoon workshops<br />

involving a variety of art and craft techniques<br />

from painting and drawing through to<br />

creating collages.<br />

It was founded by Royal <strong>College</strong> of Art<br />

Masters students Laura Venables and Faith<br />

Wray, who go by the name of Paper Birch, and<br />

was so successful at Charing Cross Hospital<br />

in <strong>2015</strong> that it was rolled out in Witherow Ward<br />

and Lewis Lloyd Ward at St Mary’s Hospital in<br />

spring <strong>2016</strong>.<br />

Faith said: “Our workshops can make a<br />

genuine difference to patients and staff, as<br />

they give ward staff the time to concentrate<br />

on patients who are in need of more frequent<br />

care. Alongside this, workshops can<br />

encourage mobility of patients and can totally<br />

change the atmosphere around a ward.”<br />

Faith and Laura said sessions often<br />

include chatting and laughing with patients,<br />

hearing their stories, and involving family<br />

members in projects when they come to visit.<br />

Laura said: “There have been so many<br />

highlights. I remember one week in Charing<br />

Cross when a mother and son joined our<br />

session. She was extremely frail at the<br />

beginning, not making eye contact with me<br />

and relying on her son to speak for her.<br />

“Initially they<br />

didn’t want to make<br />

anything so they watched<br />

me demonstrate how to make<br />

various birds and we chatted.<br />

Eventually she began to lean in closer to<br />

get a better look, so we helped move her<br />

chair closer to the table so she could start<br />

to make some robins herself.<br />

“After a while the son decided to join in<br />

and make a paper crane so we made two<br />

together simultaneously and the lady<br />

chuckled and praised him.<br />

“She commented on how even though<br />

his version didn’t look anything like mine,<br />

that it was unique and wonderful, making<br />

him lean in and give her a kiss and a<br />

cuddle in thanks.<br />

“Her son told us it had been amazing to<br />

see his mum smile and laugh when she had<br />

been feeling so poorly.”<br />

Dr Ginny Wright, consultant physician<br />

within rehabilitation services at <strong>Imperial</strong><br />

<strong>College</strong> <strong>Healthcare</strong> NHS Trust, said the<br />

workshops have had a significant effect on<br />

patients.<br />

“We were impressed at the way Laura<br />

and Faith engaged with our patients, even<br />

managing to bring some of our more<br />

withdrawn patients out of themselves,”<br />

she said.<br />

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Our current projects<br />

We’re currently involved in several major<br />

projects and redevelopments across the Trust<br />

Helping to save even more children’s lives<br />

We launched our appeal<br />

to expand and renovate<br />

the children’s intensive care<br />

unit at St Mary’s Hospital in<br />

November <strong>2015</strong>.<br />

The St Mary’s Hospital<br />

More Smiles Appeal, which<br />

we launched in collaboration<br />

with charity COSMIC, is<br />

looking to raise at least £2<br />

million towards a £10 million<br />

project to create a bigger,<br />

state-of-the-art facility<br />

to treat the hundreds of<br />

critically ill young patients<br />

that come through its doors.<br />

The remainder of the costs<br />

are to be funded by us and<br />

<strong>Imperial</strong> <strong>College</strong> <strong>Healthcare</strong><br />

NHS Trust.<br />

Every year, around 400<br />

patients are cared for in the<br />

children’s intensive care<br />

unit at St Mary’s but it also<br />

turns away hundreds more<br />

critically ill children because<br />

it does not have enough<br />

beds. This means children<br />

sometimes have to travel<br />

as far afield as Birmingham<br />

for treatment. In 2014, the<br />

unit had to turn away 233<br />

children, more than half the<br />

number admitted.<br />

The new unit will have 15<br />

beds, almost doubling the<br />

current number, allowing<br />

more than 200 extra children<br />

to be cared for each year.<br />

There will also be new<br />

equipment, a dedicated<br />

parents’ room and a private<br />

room allowing space for<br />

doctors and nurses to provide<br />

emotional support and care<br />

to families whose children<br />

are very seriously ill.<br />

Consultant Dr Parviz<br />

Habibi, who set up the St<br />

Mary’s children’s intensive<br />

care unit in 1992, said: “We<br />

are taking steps to double the<br />

space we have to treat our<br />

young patients and upgrade<br />

our facilities so that they<br />

match the high quality of care<br />

we provide.”<br />

The appeal was given<br />

a boost when Her Royal<br />

Highness The Duchess of<br />

Cambridge, who gave birth<br />

to both of her children at St<br />

Mary’s, gave the appeal the<br />

royal seal of approval.<br />

The Duchess said:<br />

“The thought of your child<br />

in an intensive care unit is<br />

harrowing for any parent.<br />

“The commitment to<br />

expand and transform the<br />

children’s intensive care unit<br />

at St Mary’s Hospital will<br />

vitally guarantee more space<br />

to treat more children and<br />

support more families.<br />

“As someone who was<br />

so brilliantly cared for by<br />

St Mary’s, I am delighted<br />

to support the children’s<br />

Fay Ripley with a family at the<br />

launch of the appeal<br />

intensive care appeal, and<br />

commend the important<br />

work of all those involved in<br />

the project.”<br />

The appeal was launched<br />

by Cold Feet actress Fay<br />

Ripley, whose niece was<br />

treated in the unit.<br />

She said: “My niece is<br />

a fit, healthy, bright and<br />

beautiful teenager. However,<br />

without the extraordinary<br />

care she received a few years<br />

ago at the children’s intensive<br />

care unit at St Mary’s<br />

Hospital her story may well<br />

have ended differently.<br />

I am so grateful for hers<br />

and all of the happy<br />

endings to come<br />

out of the unit.”<br />

The Duke and Duchess of<br />

Cambridge leaving the Lindo<br />

Wing with Princess Charlotte<br />

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Helping to improve A&E<br />

Patients who visit the emergency<br />

department at St Mary’s Hospital are<br />

set to benefit from £3.5 million worth of<br />

renovations funded by the charity.<br />

Dr Ali Sanders, chief of service for emergency<br />

and ambulatory care at <strong>Imperial</strong> <strong>College</strong> <strong>Healthcare</strong><br />

NHS Trust, said: “The layout and design of St Mary’s A&E<br />

department needs to keep pace with demand. Last year,<br />

we had a 15 per cent increase in patients arriving via emergency<br />

‘blue light’ ambulance. The upgrade will provide more spaces for assessment and treatment<br />

of our most critically ill and injured patients and a more efficient working environment for staff.<br />

This will mean faster pathways for patients, in better surroundings and with greater privacy.”<br />

The charity is paying for the emergency department to be reconfigured to provide<br />

additional resuscitation bays, an improved assessment area and paediatric assessment unit<br />

within the existing building.<br />

These improvements will increase capacity, assist more efficient working,<br />

improve patient outcomes and provide a better patient experience.<br />

Upgrading outpatient areas<br />

The charity has awarded £7.2 million to transform outpatient clinics at three of the<br />

Trust’s hospitals after the Care Quality Commission highlighted a number of<br />

areas that could be improved.<br />

Refurbishments are taking place in the clinical and waiting areas used by day case<br />

patients at Hammersmith and Charing Cross hospitals. This includes main outpatients and<br />

renal outpatients at Hammersmith, ENT, ophthalmology and main outpatients at Charing<br />

Cross. Work is expected to finish in March 2017.<br />

We will be looking outside of this project to support improvements at St Mary’s<br />

and Western Eye hospitals.<br />

Main outpatients at<br />

Hammersmith Hospital before<br />

work started<br />

Redeveloping Riverside Theatres<br />

The Riverside Operating Theatres at Charing Cross Hospital are set to be redeveloped<br />

thanks to a £1 million grant from the charity.<br />

The Riverside Theatres are currently outdated but these<br />

improvements will produce the full set of facilities required<br />

for elective short stay surgery in one unit: waiting area;<br />

patient consent rooms; four theatres compliant<br />

with modern air handling requirements; recovery;<br />

improved changing rooms and quiet room for<br />

patients; and improved storage to maximize the<br />

use of the theatre facility.<br />

Helping doctors in the fight<br />

against antimicrobial resistance<br />

multiplatform application is set to make it easier for doctors to check Public<br />

A Health England (PHE) guidelines when prescribing antimicrobials such as antibiotics<br />

and antifungals.<br />

The charity awarded funding to develop a Point Of Care Antimicrobial Stewardship Tool,<br />

known as POCAST, which can be used on a desktop or mobile device and will be kept up-todate<br />

with the latest PHE advice. Professor Alison Holmes, director of infection prevention and<br />

control at <strong>Imperial</strong> <strong>College</strong> <strong>Healthcare</strong> NHS Trust, said: “Antimicrobial management is a key<br />

aspect of patient safety and of clinical care. Appropriate prescribing is essential for successful<br />

treatment and to prevent unwanted consequences of toxicity, Clostridium difficile-associated<br />

disease and antimicrobial resistance. The bulk of antimicrobials are prescribed in the<br />

community and antimicrobials are often prescribed inappropriately. Research has shown that<br />

providing doctors with access to antimicrobial prescribing data, together with patient education,<br />

can reduce antimicrobial prescriptions, saving the NHS money.<br />

“We are working with doctors in the community to ensure effective antimicrobial use across<br />

the whole patient care pathway, not just in hospitals. With GPs and primary care prescribers<br />

working together with Public Health England, we can really tackle the problem of AMR.”<br />

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Researching the psychological impact<br />

of early pregnancy loss<br />

Couples who experience a miscarriage during early pregnancy will receive more of the<br />

emotional support they need in future thanks to research funded by the charity.<br />

Jessica Farren, an obstetrics and gynaecology specialist trainee, has been looking<br />

at the psychological impact of early pregnancy loss by surveying women and their<br />

partners one month, three months and nine months after a miscarriage.<br />

Data from the study, which is the first of its kind, is still being analysed, but the<br />

pilot suggests that one month after a miscarriage, 28 per cent of women experienced<br />

post-traumatic stress disorder, increasing to 38 per cent after three months.<br />

Levels of anxiety and depression were also higher in women who had experienced a<br />

miscarriage than those who had healthy pregnancies.<br />

Dr Farren said: “Early pregnancy losses are clearly distressing to most women.<br />

Sometimes this distress can be long-lasting, and severe, such that it impairs a woman’s<br />

ability to function – in the workplace or at home. At present, miscarriage care takes no<br />

account of this: the provision of follow-up focuses only on clinical health.”<br />

Her supervisor, Professor Tom Bourne, said: “It’s an area we understand very little about<br />

and an area we have never had the capacity to deal with within our clinical facilities.”<br />

26 IMPERIAL COLLEGE HEALTHCARE CHARITY IMPACT REPORT <strong>2015</strong>/<strong>2016</strong> IMPERIAL COLLEGE HEALTHCARE CHARITY IMPACT REPORT <strong>2015</strong>/<strong>2016</strong> 27


Thank you for all your generous support.<br />

We wouldn’t have been able to do any of this without you.<br />

If you would like to find out more about the charity, find out how you can<br />

get involved in fundraising events or stay up to date with our latest news,<br />

go to www.imperialcharity.org.uk or email charity@imperial.nhs.uk.<br />

You can also follow us on Twitter at @<strong>Imperial</strong><strong>Charity</strong><br />

or on Facebook at www.facebook.com/charityimperial.<br />

<strong>Imperial</strong> <strong>College</strong> <strong>Healthcare</strong> <strong>Charity</strong> is a registered charity in England and Wales, number 1166084<br />

28 IMPERIAL COLLEGE HEALTHCARE CHARITY IMPACT REPORT <strong>2015</strong>/<strong>2016</strong>

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