Denovo - Managed Application Cloud Services

Managed Application Cloud Services
MACS
JD Edwards
EPM
E-Business Suite
Oracle Business Intelligence
Full Service Offering for
Managed Application Cloud Services

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MACS
Packages
DENOVO MANAGED APPLICATION SERVICES
Denovo Cloud Services
Security Services
A co
deli
redu
you
mor
CEMLI Development Services
Disaster Recovery Services
D e n ovo B r o nze
Functional Application Services
Technical Application Services
Governance &
Service Levels
D e n ovo Silver
Denovo
Platinum
Denovo Platinu m
The Denovo Platinum package is truly the
best value. It includes all of the services we
offer, ensuring the continual development
and support of your applications and users.
Made available in a private, public, or
hybric cloud environment of your choice.
Denovo
Silver
Denovo
Bronze
It’s Your Choice
In addition, Denovo offers Silver and
Bronze package variations, allowing your
business the flexibility to progressively
outsource your application technical and
functional support based on your current
needs and budget.

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Why choose a managed
application cloud service?
A complete solution for a peace of mind. With a single support model,
delivered in a variety of cloud platforms, you can experience signficant
reduction in your risks and in your costs. Denovo is your trusted advisor on
your journey to the cloud, allowing you to focus your valuable resources on
more critical business initiatives.
Our managed application cloud services offer:
• Proficiency in managing ERP environments
• Latest revisions, patches, operating systems, and security updates
• Assurance your user’s needs are properly met
• Decreased risk of unstable environment
Cloud Service Offerings
Description of Offerings
24x7x365 Monitoring and Readiness
On Premise or 3 rd Party
Service Provider
Denovo Cloud
Global Help Desk Accessible via Online Portal 24x7x365
Service Level Agreement (SLA) Response
Service Level Agreement (SLA) Availability Not Available 99.5%+
Enterprise Account Manager
Monthly Service Request Unlimited Unlimited
Platform Management Services
Standard Governances Services
your
ely
l and
rrent
Migration Support (Safe Passage)
Backup & Tier 3 Recovery
Performance Tuning
Purpose Built Oracle Cloud Infrastructure
Data Center & Infrastructure Management
Enhanced Cover from a Single Team
Optional
Optional
Not Available
Not Available
Not Available

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Description of Services
Technical Application Services
We provide all the system administration and expert
technical support services you need, including
change management, regular software updates, and
performance monitoring and troubleshooting support.
Functional Application Services
With the most capable experts designated to answer
your call, Denovo is able to assist you in every area
of your application. Whether it be functional support,
application configuration, or troubleshooting,
Denovo is there to support you.
Operational Support from
the Denovo Cloud
With your applications running in the Denovo Cloud,
all system support, analysis, and performance, is
meticulously monitored to ensure the continual
operation of your application processes.
Managed Disaster Recovery
Having a disaster recovery plan that is repeatable,
compliant with key regulations, and routinely tested is
essential for a successful recovery. With Denovo’s
deep experience and proven methodology, you can
rest assured that your data is secure no matter what.
“

“
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Quality Customer Experience
Naila Sowers
Sr. CNC Consultant,
Denovo
Danielle DiDonna
Enterprise Account Manager,
Denovo
“ ”
I always feel a sense of pride when I talk to people
about supporting Cook County. It has been a
distinct honor and privilege to support the
second-most populous county in the United States.
“ ”
We have very complex operational processes; and
Denovo has been an extremely valuable partner
because of their ability to support our efforts to grow.
“ ”
I love working with Crocs and assisting them in
advancing their business initiatives by enabling them
to make quick and efficient business decisions.
“ ”
By using Denovo for our enterprise hosting and
cloud computing partner, we achieved our goals of
better-managing our costs, reducing risks, and
improving customer service to Crocs staff. We
couldn’t be happier.

Safe
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Are You Prepared?
What’s the difference between success and failure in a disaster situation? A Disaster
Recovery plan. With data being integral to your business operation, a recovery
plan is a necessity for business continuity. Many companies
still lack a comprehensive strategy, are you one of them?
Let Denovo ensure your company is prepared.
Key Differentiators
• Fully Managed Application
Level Recovery
• FEMA Region Separation
• Annual Customer facing
DR test included
• Fully Documented Run Book
• Complete Audit of Testing
Results
Tier 1: Availability
• Real Time Recovery
• 24/7 monitoring
• Last successful transaction RPO
• 2hr RTO
Tier 2: Protection
• Transaction Replication
• Health Checks Daily
• 1 hour RPO
• 12 hour RTO
Disasters all have one thing in
common- no one ever thinks it
will happen to them.
Denovo can help protect your
mission critical assets and ensure
minimal revenue loss with an
effective, timely recovery solution.
Tier 3: Recovery
• Daily Backups
• Ever Ready Restoration
• 24 hour RPO
• 24 hour RTO

Safe Passage
Masterful Migration
Denovo takes the risk out of your migration with our
proven managed services transition strategy called
Safe Passage. Safe Passage enables a holistic phased
approach to fully realize the benefits of managed
services. Designed with our customers, we have
outlined high priority infrastructure areas into four
phases.
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Safe Passage I
Secondary Storage transition. Denovo’s
managed servicese provides the most
reliable, customer centric 24x7 alternative
to secondary storage and archive
strategies.
Safe Passage II
Non-Production Computing transition.
Denovo provides an effective, low-risk
strategy to support non-production
instances; offering the best value for your
investment.
Safe Passage III
Disaster Recovery transition. Denovo
offers a proven DR strategy to ensure
your production environments are fully
protected in a safe and effective
deployment model.
Safe Passage IV
Production Computing transition. Denovo fully
supports your production enviroments 24x7x365
securely and comprehensively, empowering you
to focus on growing your business.

The Denovo Difference
Denovo is a multifaceted consulting and technology services firm that offers a wide array of IT
solutions – from on-premise consulting to full-service Private Cloud Infrastructure. We are a
team of professionals who really care about your needs and are committed to your success.
We truly want to improve your business processes, and with our deep industry knowledge
and experiences we provide something you will not find with other service providers.
A Quality of the Customer Experience
128 Active Managed Services Engagements | 1600+ Oracle Application Projects
350+ Managed Disaster Recovery Tests | 20+ FEMA Region Recoveries
APPLICATIONS
On
Premise
6328 Monarch Park Pl, Niwot, CO 80503
1-877-4-DENOVO | denovo-us.com | denovoinfo@denovo-us.com