WORKING TOGETHER IN TIMES OF CHANGE

WORKING TOGETHER IN TIMES OF CHANGE
COMMUNITY REPORT 2016

TABLE OF CONTENTS
Working Together in Times of Change . . . . . . . . . . . . . . . . . . 1
Celebrating Community Impact . . . . . . . . . . . . . . . . . . . . . 2
Stories of Impact
Treading Water When Anxiety Floods His Mind . . . . . . . . . . . . 6
Customer Service Fuels His Passion . . . . . . . . . . . . . . . . . . . 8
Overcoming a Rough Start . . . . . . . . . . . . . . . . . . . . . . 10
A Champion for Children’s Mental Health . . . . . . . . . . . . . . . 12
Moving on Mental Health . . . . . . . . . . . . . . . . . . . . . . . 14
Staff Perspectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Generous Partners in Hope and Healing . . . . . . . . . . . . . . . . 18
Financials & Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Our Boards & Senior Leadership . . . . . . . . . . . . . . . . . . . . 21
Lutherwood is a not-for-profit health and social service organization that supports youth with mental health issues, individuals looking
for employment, people at risk of being homeless and people in need of counselling. Its services are accessed by more than 16,600
clients annually in Waterloo Region and Wellington County.

WORKING TOGETHER IN TIMES OF CHANGE
At Lutherwood, we experience the considerable forces of change every day: an
unpredictable funding environment, changing demographics and increasingly complex
client needs to name just a few. While the challenges of change can be great, we believe
the opportunities are even greater, particularly when you work with others.
A few years ago while completing our strategic plan, for example, we invited our
community partners to work with us. Their added perspectives not only gave us a better
product, the process set the stage for a new level of collaboration.
So we again asked others for help when our role expanded from being a service provider
to the lead agency responsible to administer Waterloo Region’s children’s mental health
system. Our Board saw this as an opportunity to bring the “core” children’s mental health
service providers together in a Lead Agency Advisory Council that would advise and play
an active role in transforming the system. As noted in this Community Report, our partners
are making tremendous progress in developing a system that will offer children, youth and
families the mental health supports they need, when and where they need them.
Bill Allen
We use the principal of working together when we work with our clients. In this report,
you will read about Mike who turned his life around after working with our Safe Haven
staff, Jeremy who turned a job loss into an opportunity to find a fulfilling career direction,
and Brad who overcame severe anxiety to enjoy an active school life. Then there are
champions like Tara who once hid her mental illness and now inspires others to stand up
to the mental health stigma.
In our work and in our personal lives, we all experience change. Leading through times of
change means drawing inspiration and support from others. Because by working together
with our clients, donors, funders and partners, we will achieve so much more.
John Colangeli
Bill Allen
Chair, Board of Governors
John Colangeli, PhD
Chief Executive Officer
www.lutherwood.ca

2

CELEBRATING COMMUNITY IMPACT
Engaging Youth in The New Mentality
As the stigma of having a mental illness stops young people from asking for help, Lutherwood
and KW-Counselling launched a local chapter of The New Mentality. With the support of
the Ontario Centre of Excellence for Child and Youth Mental Health, The New Mentality
(Children’s Mental Health Ontario) and the financial support of KW Community Foundation,
youth facilitators and adult allies in this program will help young people advance their ideas for
improving awareness and understanding of mental health. In January 2016, seventeen young
people and twenty-three staff from local service agencies received engagement training and
some participants immediately started a project to promote positive mental health and wellbeing
in their schools.
Improving Services and Outcomes for Children with FASD
Fetal Alcohol Spectrum Disorder (FASD) is the leading cause of developmental disability
in Canada and also one of the most misdiagnosed. With funding from the Lyle S. Hallman
Foundation, Lutherwood and partner agencies are developing an integrated system that
will provide improved services and supports for families living with FASD. Lutherwood’s
SuperFlex program, which is focused on social thinking, communication and building positive
relationships, and REACH For it! program which includes recreational activities that reduce
frustration and increase self-esteem, are increasing system capacity and have helped 108
children this year. In addition, Lutherwood and partner agencies have developed an FASD
Diagnostic Team to give more children access to accurate FASD assessments.
New Website Improves Client Service Access
To better serve the community when and where needed, Lutherwood launched a new
website. While continuing to provide helpful information and drawing attention to children’s
mental health, employment and housing issues faced by so many in our community, our
new website makes it easier to access the services and receive information. For example,
our new “How can we help you today?” feature helps visitors find information more quickly,
our responsive design makes our content more readable from computer screens, tablets
and phones, and the helpful information in our children’s mental health and employment
blogs can be easily shared through social media.
www.lutherwood.ca

New Employment Programs Help Youth
Taking that first big step into the workforce is never easy. For students looking for summer
work and recent graduates seeking a first job in their field, this transition can be particularly
difficult. With funding from the province’s Youth Job Strategy, Lutherwood has launched
two new Employment Ontario programs to help youth find work. Youth Job Link supports
young people between the ages of 15 and 29 in developing their job search tools and
techniques through workshops and one-on-one drop-in sessions. Youth Job Connection
is a more intensive program that supports youth and students facing serious barriers
to obtaining employment with paid pre-employment skills workshops, job placements
and mentorship. Since the programs launched, Lutherwood has helped 130 local youth
prepare for work.
Partnerships Create New Opportunities
Four years ago, the Waterloo Region Suicide Prevention Council (WRSPC) based its
operation at our Children’s Mental Health Centre so they could get the infrastructure
support they needed to grow. In return, Lutherwood received suicide prevention resources
and activities to engage the youth and families they serve. Now, WRSPC has welcomed
the Canadian Association for Suicide Prevention (CASP) as they have relocated their
national office from Winnipeg to Lutherwood’s location. Together, CASP and WRSPC
provide information and resources to reduce the suicide rate and minimize the harmful
consequences of suicidal behavior. Through this partnership, Lutherwood has been able
to advance suicide prevention training and awareness to professionals, the public and the
children we serve.
Front Door Walk-in Counselling Reduces Wait Times
As the demand for children and youth mental health services increases, Front Door, a
program jointly operated with Carizon, has made changes that help more families and
decrease service wait times. During walk-in counselling hours, children, youth and their
families can walk in without an appointment to receive immediate tips and strategies to
4

CELEBRATING COMMUNITY IMPACT
try. Where needed, a plan for additional counselling sessions or more intensive services
can also be set in place. Offering these up front services along with the recent addition of
Saturday walk-in hours has enabled Front Door to help up to 40 children and youth each
week while reducing wait times for full assessments and more intensive services from ten
months to approximately one month.
Housing Services Continues to Improve and Expand Services
Lutherwood’s Housing Services has had a busy year helping an increasing number of
individuals and families find permanent housing. To continue providing the same quality of
service while also meeting the growing demand of households at risk of homelessness,
Housing Services underwent some major changes including the addition of more programs
and more than doubling the housing program staff numbers. This year, our Families in
Transition (FIT) program successfully diverted families to sustainable housing decreasing
the number of families accessing emergency shelter by 48 percent. The Tenant Transition
program helped approximately 100 people find housing that is more aligned with their
support needs.
Gaining Experience in Ontario
As part of a two year pilot program funded by the Ministry of Education, Experience
Ontario makes the transition between secondary and post-secondary education training
a little easier for many high school graduates. The program helps young people identify
and work towards their future career goals. Participants receive career counselling, visit
post-secondary education and training institutes and participate in up to three paid
work placements in sectors that relate to their goals. Since the launch of the program,
Lutherwood has already given thirty new high school graduates a clearer understanding of
their future career goals and a plan to attain those goals. Due to the success of Experience
Ontario at Lutherwood’s Kitchener location, the program plans to expand into Cambridge
to provide assistance to even more new grads
www.lutherwood.ca

6

TREADING WATER WHEN ANXIETY FLOODS HIS MIND
Brad* had a normal childhood with no problems at home or school and lots of friends.
All that changed one September morning as he walked toward his new school. “I walked
three blocks when this flood of emotion hit me. My hands and knees started shaking and
I nearly collapsed. I had a lump in my throat as I raced home.” His mom recognized the
symptoms of an anxiety attack, having experienced them herself. Brad’s attack marked the
beginning of two very difficult years in which he lost friends, self-confidence and eventually,
overwhelmed with feelings of depression, he considered taking his life.
His mom contacted Front Door – a partnership between Carizon and Lutherwood that
helps families get immediate counselling and access to the children’s mental health
system. “They were great,” she recalled. “They listened to us, helped us understand our
situation and then connected us with Lutherwood’s Day Treatment program.”
In Grade 9, Brad came to Lutherwood’s Children’s Mental Health Centre. A partnership
with the Waterloo Region District School Board, Day Treatment offers therapeutic and
skill training activities to help students experiencing mental health difficulties achieve their
treatment goals. “I expected an insane asylum,” Brad recalled, “but Lutherwood is very
nice inside. I met the seven students in my classroom, my teacher Emily, and Kevin [the
Child and Youth Counsellor]. It is not like a normal school because when the staff ask you
how you are doing, they really want to know.”
After learning how to cope with his anxiety and suicidal thoughts at Lutherwood, Brad was
ready to enroll in his community high school. To ease the transition, the team arranged for him
to visit his new school, meet his guidance counsellor and tour the building before starting.
While the transition was not easy, Brad eventually began making friends and enjoying
school. “I took a ‘Power Fit’ course and loved it! Everyone motivates each other so I
worked really hard and lost 90 pounds. It boosted my confidence. Now my marks are way
up; I got a 90 in math and am on the honour roll!”
“I didn’t think I would ever get through it. I thought it would never end. With help from
Mom, Dad, my sister and Lutherwood staff, I finally got past it.”
“Life is going to hit
hard and knock you
down, but if you keep
getting up – You Win!”
– Brad
*Due to the stigma of having a mental health diagnosis, we are using a pseudonym to protect
our former client’s identity.
www.lutherwood.ca

8

CUSTOMER SERVICE FUELS HIS PASSION
Jeremy saw his workplace burn to the ground. The good news is that everyone made
it out safely. The bad news is that with only two months on the job, Jeremy was now out
of work.
But Jeremy’s career was just beginning and the mature, articulate high school graduate
knew it. “Working as a line worker was an interesting experience,” the Cambridge native
noted. “I saw some weird stuff come through the waste stream, and dangerous things like
propane tanks which can explode. I also learned that this was not a career for me.”
A former teacher suggested that he go to Lutherwood’s employment office. Jeremy was
a good fit for the Youth Job Connection program for 15-29 year old youth who are not in
training or school and have minimal or no job experience. Through the 3-week program,
participants receive a stipend while they work on skills and gain experience that prepares
them for the labour market, and qualifying employers can access incentives to offset costs
associated with training and employing a new hire.
“I learned how to make a targeted resume and improve my interviewing skills. I received
workplace safety training and completed WHMIS,” he stated. Jeremy was also
encouraged to think out of the box and discovered customer service. “I like working with
people – helping people. There is a need for good customer service.”
Within a couple of months, Lutherwood called about a full-time Customer Service
Representative opportunity at a Canadian Tire Gas+ location. He was interviewed and by
the end of the week was offered a placement which later became a full-time job.
“I enjoy it, they are a good employer,” Jeremy reflected. “I meet all sorts of interesting
people in the convenience store. One time a tourist pulled up to the full service pump
and tried to pump his own gas. He could not speak English and I have very broken
Portuguese. But I was able to explain that he had to use the other line. Then, I helped him
when his international credit card was declined and even showed him a translation website
where he could get an extra 2 cents per litre off his purchase. You have to be attentive to
the customer, that is what sells – and I like it.”
“Lutherwood assisted
me greatly. Even if I
didn’t get a job right
away, I knew I would
walk away with the
skills I needed to get
one”
– Jeremy
www.lutherwood.ca

10

OVERCOMING A ROUGH START
Mike had a rough childhood: born into poverty and living in subsidized housing, he had
seen drugs, violence and abuse. School was no better, with poor marks and no real
friends he was “even an outcast from the outcast cliques. I kept making wrong choices
and became so discouraged that I stopped caring.”
“I got into drugs way too early,” he recalled. “At 10, I started abusing as an escape, but it
forced me to grow up fast. By 13, I was going on 30. Kids at school were bragging about
Pokémon cards and I was talking about sleeping in a youth shelter, gangs, violence, drugs,
abuse and survival. You lose your innocence.”
Kicked out of the house at 13, he found Lutherwood’s Safe Haven shelter. “Where do you
go to be safe when you can’t go home? Where can you get a roof over your head, food,
clothing, a shower and support when the rest of the world wants nothing to do with you?
The staff are always there, always welcoming. They listen and talk to you when others
won’t.”
But there are rules. “One night I returned to Safe Haven high. There were consequences,
but they still treated me with respect. In my mind, their attempts to reach out were futile,
but they made me question what I was doing, and they were reaching me because they
still cared.”
Now, in his twenties, Mike has a healthy perspective on life. Proudly sporting a ponytail
and hand tattoos that remind him of his past, he also credits an ex-love for his turnaround.
“I stopped using drugs years ago and am sober. Life is not totally peaches, but I have
2 kids, I’m working full time and going for my driver’s license.
He credits Lutherwood’s Employment Services for helping him with his job searching
and interview skills, as well as his inspiration for his future. He is self-taught in server
administration, has advanced computer skills and wants to help youth. “I want to help kids
avoid the life I lived, so I plan to go to college and become a Child and Youth Worker. I
have an advantage. I can relate to a drug-addicted child gang member who sleeps on the
streets and desperately wants to get out. I didn’t learn it in a textbook - I was there.”
“I wouldn’t have made
it to where I am if it
hadn’t been for Safe
Haven. If you work
with them, they will
help you achieve”
– Mike
www.lutherwood.ca

12

A CHAMPION FOR CHILDREN’S MENTAL HEALTH
Tara Hebblethwaite has an unmistakable passion for her community and life. One would
never guess that the composed, accomplished and very active Kitchener-Waterloo native
lives with mental illness.
“When I was young, my brother had a mental illness,” Tara recalled. “Because of what he
went through, I didn’t want to have a mental illness. But growing up I experienced bullying
to the point that I changed schools, a two-year battle with bulimia nervosa that landed me
in the hospital, depression that made me cry for weeks, panic attacks so extreme that I
lost my voice from screaming, and a sexual assault.” And when she witnessed someone
take his life due to his mental illness, Tara had a breakdown. Because of the stigma, Tara
had suffered in silence for 25 years.
Now, after seeking help and taking medication to help with her General Anxiety Disorder,
she has a new perspective on life. “I am growing stronger, happier and mentally healthier. I
am an honours graduate from the University of Waterloo, a student at Conestoga College,
Vice-President of MADD Kitchener-Waterloo, Chairperson of A Blooming Affair Fashion
Show and Miss Oktoberfest 2013. I have a loving boyfriend, pets, family and friends. Most
importantly, I am happy and looking forward to my future.”
Tara battles her illness every day. “It does not define me - it is part of me, who I am, and I
am proud of that person. I will continue to have my good and bad days but I am finally able
to share my story and step up against the mental health stigma.”
Today, Tara supports youth struggling with their mental health through an art class
at Lutherwood’s Children’s Mental Health Centre. “I encourage the youth to express
themselves through different forms of media. We support one another, inspire ideas and
remind each other that we are not alone in our journey. It is very powerful to be able to
relate to them.”
And at the Lutherwood Child and Family Foundation’s Steps for Kids event, Tara silenced
a crowd of more than 600 people by telling her story. “Talking about mental health makes it
easier for those battling mental illness to seek treatment. Our mental illness does not define
us, we are beautiful just the way we are and it is okay to be ourselves.”
“We are not alone
with our mental
illness. When we work
together, we replace
‘I’ with ‘We’… and that
changes ‘illness’ to
‘wellness’.”
– Tara Hebblethwaite
www.lutherwood.ca

14

MOVING ON MENTAL HEALTH
Last summer, 80 agency staff from more than 50 organizations participated in two very
successful community partner information sessions on the Ministry of Child and Youth
Mental Health’s Moving on Mental Health system transformation. As the Lead Agency
for Waterloo Region, Lutherwood created a Lead Agency Advisory Council (LAAC) with
decision-makers from eight children’s mental health service partners to help us transform
the local system. At the information sessions, participants learned about local efforts,
provided feedback on the LAAC’s initial priorities of increasing awareness, improving
access and improving family supports, and shared ideas for changing the system.
“They told us that our system is complex and confusing for users and service providers,
that children’s mental health is not well understood, and that we need to de-stigmatize
mental health,” offered Randy Penney, Director, Lead Agency. “They recommended we
educate parents, service providers and people working with children and youth on what
services are available in the community and how to access those services. They suggested
we offer flexible access that is available 24/7, and is up-to-date’ with multiple means to
access the system.” Participants also suggested Lutherwood closely monitor waitlists, and
improve our ability to accommodate language and diverse cultural needs and lifestyles,
better support youth and families through transitions, and provide supports to the unique
needs of youth and families especially in underserviced and rural areas.
This feedback enabled Lutherwood and LAAC to move ahead with some specific projects
including:
hire additional workers to reduce waitlists and provide better service
develop curriculum and support to parents of youth identifying as LGBTQ
offer additional assessments for children who have been sexually abused
language and interpretation services to help Syrian and other refugees and immigrants
access mental health supports
purchase an assessment screening tool for First Nations, Metis and Inuit youth
educate parents in rural areas on children’s mental health and available services
add staff with appropriate language and cultural knowledge to provide better access for
First Nations-Metis-Inuit, Francophone, new immigrants, refugees, LGBTQ and those
living in the rural townships
Check Lutherwood’s website for updates on the Lead Agency Advisory Council’s progress.
“I am inspired by
the passion and
commitment of
local parents, youth
and staff working
together to develop
a responsive and
accountable child
and youth mental
health system.”
– Randy Penney
www.lutherwood.ca

“When I started at Lutherwood as Child and Youth Counsellor five years ago, I became
aware that my role was one that would impact people’s lives. Since then, I have transferred
into our Employment Services division as an Employment Consultant. In both roles, I have
enjoyed supporting members of our community. I am inspired by people’s stories and
touched by our clients’ strength and resilience. I am both grateful and proud to be part of
an organization that passionately focuses on caring for people and strengthening lives.”
– Samantha Melzer
“I believe in our work of strengthening people’s lives and I believe that working at
Lutherwood has helped me strengthen my own life. Working at Lutherwood has really
opened my eyes to the kind and caring people who are truly dedicated to their job. It
comes as no surprise that this reaches all across the organization. I have the utmost
respect for my fellow co-workers for all the care and dedication that they place not only on
external clients but also on each other within the agency. I truly consider myself lucky and
grateful to be a part of Lutherwood.”
– Raisa Galeano
“As a Community Mental Health Coordinator I take great pleasure in supporting families as
they make positive change in their lives. To witness youth and their families meet their goals
and move to more positive places in communication and functioning is an inspiration. I feel
very fortunate to work for an agency that appreciates its employees and recognizes the
value of a supportive workplace culture to the delivery of top-quality service to families and
our community.”
– Teri Lane
16

STAFF PERSPECTIVES
“I enjoy working for Lutherwood as we help people overcome housing challenges. It can
be tough, but it is also rewarding seeing the resilience of individuals and families dealing
with life’s struggles and saving their home or finding a new one. I am proud to be part
of a strong Housing Team with a wealth of knowledge and experience, and a passion
and concern for clients as well as each other. It is great to work for an organization
that is widely recognized as a leader that provides so many important supports to our
community.”
– Taylor Martin
“My favourite part about my job as a Child and Youth Counsellor at Lutherwood’s
Children’s Mental Health Centre is getting to know the youth that turn to us for help
and building that relationship which will eventually help them overcome their barriers to
success. When youth come to us looking sad and downcast, it is so amazing when they
look up and smile for the first time. You can just see them starting to break down those
walls and let people in.”
– Jere Kools
“As a Career Development Practitioner student and Administrative Assistant, I am grateful
for the hands-on educational experiences that Lutherwood has provided to me within
Employment Services. It is very inspiring to work alongside staff members who have a
never-ending zest for helping others. Every day is a rewarding learning opportunity that
not only complements my studies, but also allows me to be a part of every client’s career
journey.”
– Jeremy Stanley
www.lutherwood.ca

OUR DONORS –
GENEROUS PARTNERS IN HOPE AND HEALING
We are grateful for:
• The 2246 donors who gave
over $1,367,000 this year
• The loyal donors who give
to us every year
• The regular commitment of
monthly donors
• Those who have included a
gift to Lutherwood in their will
• The community support for
our fundraising event - Steps
for Kids
• The Foundations who share
their assets with us
• Gifts of publicly traded
securities
• Donations in memory and
honour of special friends
• Gifts from our generous staff
and Board members
• Friends and companies who
lead events and special
projects on our behalf
The Lutherwood Child & Family Foundation raises funds and awareness
to strengthen the lives of children and families served by Lutherwood.
How Donations Help:
Shelter and
Housing Services
Safe Haven Shelter
FASD System Project
Community-Based
Mental Health
Support
Housing Rent Bank
The Foundation provided
Lutherwood
26 % $ 1.6
23 %
Residences
1 % 20
27 % % 50 %
million
in support
26 % Therapeutic Supports
Intensive
Children’s
Mental Health
Treatment
Services
15 % 2 %
Youth Engagement
4 %
4 %
Special Projects
Connect Parenting Group
Mobile Crisis
2 %
18

Children’s
Mental Health
2,642
1,753
1,613
1,002
3,946
1,920
15,473
People Helped with
Mental Health Concerns
Children Helped with
Mental Health Concerns
Youth and Families Served
Through Front Door
Individuals and Families
Served through Lutherwood
Family Counselling Services
Visits to our self-directed
resource centres
16,600
People Served
432
Employees
110
Volunteers
$ 34 million
Budget
Families
Served at Child
and Parent Place
Youth Used
Safe Haven
Shelter
Individuals and Families
Found Suitable Housing
Child and
Parent Place
(CAPP)
131
Safe Haven
Shelter
425
Housing
4,527
People Assisted with their
Employment Housing Needs
Gifts from Donors
3,793
People assisted with their
People Accessed
employment needs
Housing Resources
2,246
Clients found employment
Individuals and Families
through our programs
Donors
Accessed Rent Fund
9,286
1,454
1,669
Estimated young people in
Waterloo Region who struggle
with a mental health need
Lead Agency
25,300 3 8
Priorities to increase access
and support and reduce
barriers to service
(Awareness, Access, Family Support)
Core Child and Youth
Mental Health Service Providers
in Waterloo Region

FINANCIALS & STATISTICS
Revenue:
Ministry of Community & Social Services
& Ministry of Children & Youth Services $ 5,656,040
Ministry of Children & Youth Services 1,998,045
Ministry of Training, Colleges & Universities 6,086,535
Service Canada 275,325
Regional Municipality of Waterloo 2,907,500
Ministry of Health & Long Term Care 1,207,363
Ministry of the Attorney General 347,096
Seniors’ Services 7,696,087
Lutherwood Child & Family Foundation 1,256,615
Fee for Service 1,783,372
Amortization of Deferred Contributions 518,634
Miscellaneous 483,681
30,216,293
Luther Village on the Park
(managed by Lutherwood) $ 3,699,189 *
Total Revenue $ 33,915,482
Expenditures:
Salaries & Benefits $ 17,683,477
Cost of goods/services 513,854
Participant Costs 2,543,410
Travel 175,621
Staff Development 160,412
Building Occupancy Costs 2,171,646
Purchased Services 2,156,609
Program Expenses 1,279,982
Professional Services 170,932
Advertising & Promotion 161,521
Office Expenses 603,528
Interest 850,070
Amortization of Capital Assets 1,303,369
29,774,430
Luther Village on the Park
(managed by Lutherwood) $ 3,775,171 *
Total Expenses $ 33,549,601
Net Operating Results 2015/16 $ 365,881
*Balances for year-end December 31, 2015 including Capital Reserve Fund
Sources of Funding
Spending by Program
2 % 10 % Lutherwood
Child & Family
Other
2 % Federal Government
Foundation
4 %
Other
11 %
Seniors’ Services
23 % Services
Fee for Services
6 %
Regional Municipality
of Waterloo
Employment Services 30 %
36 %
Mental Health
Seniors’ Services
25 %
51 %
Provincial Government
20

OUR BOARDS & SENIOR LEADERSHIP
Lutherwood Board of Governors
W.R.(Bill) Allen (Chair)
Deputy Minister of Tourism (retired), Guelph
James Chmiel
President, Erb & Erb Insurance Brokers Ltd.,
Kitchener
Sunny Field
Investment Advisor, CIBC Wood Gundy, Waterloo
Carolyn Graham
Principal, Clemens Mill Public School, Cambridge
Chris Hewitt
Associate Vice President: TD Bank, Cambridge
Rev. Robert Krestick
Pastor, Redeemer Lutheran Church, Lutheran
Church-Canada (retired), Waterloo
Michelle Lantink
Assistant Vice President, Retail Markets Product
Support Office and Integration, Manulife Financial,
Kitchener
Omar McLean
Principal, Wagner, Livock & Associates Financial
Services Inc., Kitchener
Trent Robinson
Businessperson (retired), Kitchener
Cynthia Sundberg
Vice President, Operations & Administration, Virtual
Causeway Waterloo; President, School of Rock,
Kitchener-Waterloo
Ann Van Norman
School Teacher (retired), Cambridge
Lutherwood Child & Family
Foundation, Board of Directors
Ann Van Norman (Chair), School Teacher (retired),
Cambridge
Simon Chan, Assistant Vice President, Strategic
Initiatives, Retail Markets, Manulife, Kitchener
Ian Cook, President, Cook Homes, Waterloo
Kevin Donovan, President, Donovan Insurance
Brokers, Waterloo
Trent Robinson, Businessperson (retired), Kitchener
Dietmar Sommerfeld, Senior Vice President & Broker,
CBRE Limited, Kitchener
Scott Uffelman, President, Ontario Seed Co. Limited,
Waterloo
Senior Leadership
John Colangeli, Chief Executive Officer
Tricia Burbidge, Chief Administrative Officer
Heather Fedy, Director, Human Resources
Jennifer Hesson, Director of Operations
Mental Health Services
Kathy Payette, Director, Mental Health Services
Randal Penney, Director, Lead Agency
Sherri McDermid, Director, Employment & Housing
Chris Sellers, Director, Communications, Marketing
& Strategy
Sherrie Hyde, Risk Manager
Lutherwood Child and Family Foundation
Donna Buchan, Executive Director
Luther Village on the Park
Rebecca Roy, Executive Director
Margo Blayney, Director of Operations
“We are proud to work
alongside people in our
community who want a
voice and role in planning
their journey through our
systems.”
– Kathy Payette
www.lutherwood.ca

HERE WHEN YOU NEED US
Home Office
Children’s Mental Health Centre
Lutherwood Child & Family Foundation
285 Benjamin Rd., Waterloo, N2J 3Z4
519-884-1470
Front Door; Access to Child & Youth
Mental Health Services
1770 King St. E., Kitchener, N2G 2P1
519-749-2932
Employment Services
35 Dickson St., Cambridge, N1R 7A6
519-623-9380
165 King St E., Kitchener, N2G 2K8
519-743-2460
30 Wyndham St. N., Guelph, N1H 4E5
519-822-4141
Housing Services
35 Dickson St., Cambridge, N1R 7A6
519-622-1670
Betty Thompson Youth Centre
41 Weber St. W., Kitchener, N2H 3Z1
519-749-2450
Lutherwood Family Counselling Services
35 Dickson St., Cambridge, N1R 7A6
519-622-1670
Safe Haven Shelter
41 Weber St. W., Kitchener, N2H 3Z1
519-749-1450
Luther Village on the Park
139 Father David Bauer Dr., Waterloo, N2L 6L1
519-783-3710
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