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MM September 2016

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10 CAB News<br />

CAB - Practical Issues<br />

A few months ago I wrote<br />

in The Messenger about<br />

the work I do volunteering<br />

with Salford Citizens Advice<br />

Bureau. Experience<br />

working as a solicitor really<br />

does give you a head<br />

start in advising and helping<br />

CAB clients. However,<br />

it is a bit of a shock to the<br />

system moving from a situation<br />

where you know<br />

the answer to most questions<br />

a client may ask to a<br />

situation where initially<br />

you know very little about<br />

most questions troubling<br />

a CAB client.<br />

There is plenty of help for<br />

volunteers from their manager,<br />

from their CB training<br />

and from an online system<br />

called Advisernet but nevertheless<br />

you are in quite a<br />

different situation.<br />

So I thought I would write a<br />

column for The Messenger<br />

every few months which<br />

covers some areas where<br />

CAB clients have particular<br />

needs. Areas such as benefits,<br />

immigration and debt<br />

to name only three. Sometimes<br />

all these three will<br />

come in one enquiry. And<br />

the first subject I have is the<br />

benefit known as Universal<br />

Credit (UC).<br />

Despite much coverage in<br />

the media about the delays<br />

to the government’s major<br />

programme of reforming<br />

the benefit system, much of<br />

UC has already been rolled<br />

out across Greater Manchester.<br />

CAB are dealing<br />

with hundreds of people<br />

with enquires about the<br />

new system.<br />

The idea behind UC is that it<br />

will eventually replace all<br />

other means tested benefits<br />

such as income based Jobseeker’s<br />

Allowance and<br />

Housing Benefit. Instead of<br />

a client applying for several<br />

means tested benefits one<br />

claim for UC will cover all<br />

their means tested needs.<br />

And UC is supposed to be<br />

flexible so that when a<br />

client’s circumstances<br />

change then the amount of<br />

UC will change as well.<br />

Here are some of the new<br />

benefit’s main features:<br />

Universal Credit tops up<br />

your earnings<br />

When a client starts work<br />

the amount of Universal<br />

Credit they get may gradually<br />

reduce as they earn<br />

more. But unlike Jobseeker’s<br />

Allowance, their payment<br />

won’t stop just because<br />

they work more than 16<br />

hours a week.<br />

Work Allowance<br />

In some cases, people may<br />

be eligible for a work allowance.<br />

A work allowance<br />

is the amount that can be<br />

earned before Universal<br />

Credit payment is affected.<br />

Once earnings are more<br />

than the works allowance,<br />

UC payments will be reduced<br />

at a 65% taper.<br />

Therefore for every pound<br />

earned over the work allowance,<br />

UC will be reduced<br />

by 65 pence. Payments will<br />

change as earnings change.<br />

From April <strong>2016</strong>, the range<br />

of work allowances available<br />

was simplified. People<br />

will be eligible for a work allowance<br />

if they (and/or their<br />

partner) either:<br />

• have responsibility for a<br />

child and/or<br />

• have limited capability for<br />

work<br />

The monthly work allowances<br />

are set at:<br />

£192 (per household)<br />

If Universal Credit includes<br />

housing support<br />

£397 (per household)<br />

If they do not receive housing<br />

support<br />

If people have earnings but<br />

they (or their partner) are<br />

not responsible for a child<br />

or do not have limited capability<br />

for work they will not<br />

be eligible for a work allowance.<br />

Total income<br />

Total income will be their<br />

earnings plus any new UC<br />

payment. The more earned,<br />

the higher total income will<br />

be until no Universal Credit<br />

is available.<br />

A claim continues when<br />

someone starts work. A<br />

client can take temporary or<br />

seasonal jobs without worrying<br />

about making a brand<br />

new claim or any gaps between<br />

paydays as they<br />

move in and out of work. A<br />

claim will stay live for up to<br />

six months, even if no UC is<br />

awarded during such time.<br />

Other support to help you<br />

earn more<br />

The government’s aim is to<br />

support people on UC to increase<br />

their earnings and ultimately<br />

move off benefits<br />

altogether. These changes<br />

were brought in along with<br />

a range of measures to help<br />

clients earn more. These include:<br />

• bringing in the National<br />

Living Wage - which is set to<br />

reach over £9 an hour by<br />

2020<br />

• increasing the personal tax<br />

allowance to £11,000<br />

• increasing and providing<br />

support for eligible costs of<br />

childcare in Universal Credit<br />

to 85% and doubling the<br />

free early years provision to<br />

30 hours a week for working<br />

parents of 3 and 4 year olds<br />

Practical issues<br />

The underlying force behind<br />

the introduction of UC<br />

is to encourage clients back<br />

into work and also to encourage<br />

clients to take responsibility<br />

for their own<br />

personal circumstances.<br />

There are therefore particular<br />

areas where clients have<br />

difficulties<br />

• All claims for UC must be<br />

made online. Quite a number<br />

of clients have no access<br />

to a computer and have no<br />

skills is using one. This is<br />

having to change.<br />

• When awarded, UC is paid<br />

monthly save for exceptional<br />

circumstances. Many<br />

current benefits are paid on<br />

a weekly basis so clients<br />

have to get used to a different<br />

way of budgeting<br />

• When a claim for UC includes<br />

rent the payment of<br />

UC is made in full to the<br />

client who is then responsible<br />

for paying the rent. In<br />

the past Housing Benefit<br />

has been paid direct to the<br />

Landlord. Clients and their<br />

landlords are therefore not<br />

used to the new UC regime.<br />

This leads to many situations<br />

where the client has<br />

not budgeted for the rent<br />

and there are significant arrears.<br />

Stephen Hindmarsh<br />

• UC is currently being rolled<br />

out in various areas of the<br />

UK which include Greater<br />

Manchester. Currently not<br />

every category of new<br />

claimant is required to claim<br />

UC and clients on existing<br />

means tested benefits stay<br />

on those benefits. So CAB<br />

will be advising on both UC<br />

and the existing means<br />

tested benefits for some<br />

time to come.<br />

That’s it for UC. I’ll have another<br />

topic in a couple of<br />

months time.<br />

Stephen Hindmarsh<br />

CAB Volunteer<br />

Past President of<br />

Manchester Law Society<br />

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