ASS Engl. ohne Ref

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CERTIFICATE Experts confirm our quality ccs is not only the first ÖNORM D-1020 certified contact center in Austria, but also the first outsourcing contact center which has been certified under the new European contact center standard EN 15838. following criteria are determinant: ‣ the selection (requirements), the handling and training of staff ‣ the selection and use of the technologies as well as its reliability ‣ the truth and clarity principles as well as the protection of privacy ‣ the standardized and individually used and adjusted processes and tasks ‣ the general working atmosphere that is determined by geographic and human aspects ‣ transparency through standardized operating figures (statistics) © Customer Care Solutions 2015 14
<strong>ASS</strong>ISTANCE WHAT MAKES US STAND OUT IN OUR SECTOR? ‣ Over 15 years of success in the industry ‣ Over 20 years experience and pioneer role of Assistance development in Austria ‣ Comprehensive cross-sector knowhow ‣ Free choice of international partners ‣ Long proven service provider network © Customer Care Solutions 2015 15
Page 1 and 2: ASSISTANCE SUPPORT GUIDANCE ADVICE
Page 3 and 4: CCS OPERATIONS Assistance Control C
Page 5 and 6: ALARM CENTER Our emergency control
Page 7 and 8: INTERNATIONAL PARTNER NETWORK For a
Page 9 and 10: CLASSIC MEDICAL ASSISTANCE Around t
Page 11 and 12: ROADSIDE ASSISTANCE Around the cloc
Page 13: LIFESTYLE & BUSINESS ASSISTANCE We
Page 17: Customer Care Solutions Call & Assi

ASS Engl. ohne Ref

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