transtec360 Brochure - TS_en_book

IT-Services
SMART BUSINESS & CLOUD SOLUTIONS
PLANNING IMPLEMENTATION DEPLOYMENT

„Our transtec360 program offers you an extensive
portfolio of services and hardware assistance that
can be customized to your requirements – with
24x7 availability for IT problems and 4 hour on-site
response for hardware services – whatever you
require. We provide peace of mind and look forward
to working together in the near future!“
Michael Hohl
Vice President, Prokurist | Services & IT
transtec360 – your IT-Service
We can support you from the initial
project design phase right through to integration
and day-to-day operation.
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Your benefits
Our IT Know-how comes from over 30 years of experience in the development of highquality,
customized IT Systems and Solutions. This is the foundation for our professional
expertise and all-round services. transtec360 defines an emphatic value proposition and
offers the ideal framework for your IT network.
We maintain our know-how by regularly training our employees and certifying our
company with focus manufacturers. This makes sure that our service center can manage
your IT projects as fast as possible and at the highest quality to save you valuable time and
costs. We ensure that you can best leverage your IT infrastructure.
We can help you meet your IT environment demands – whether you run a trade business
or SME.
Time & cost savings
Efficiency
Flexibility
Quality
Speed
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transtec360

Providing the complete support
for your IT infrastructure
PLANNING
IMPLEMENTATION
DEPLOYMENT

Analyse/Consult
Analyze and re-develop IT organization and structure
ITIL-based process improvements
Vendor-neutral consultancy
Optimize TCO
Market analysis and feasibility study
Requirement p rofile workshops
Software licensing consultancy
PLAN
Design
Analysis of current IT
IT design
IT contingency plan
IT project management
Proof-of-concept proposal
Benchmarking
BUILD
Install
Hardware supply logistics
Installation of hardware solutions
Configuration and integration of systems
Roll out pilot projects
Training of IT system engineers
IT project management
Training of IT staff and users
Rollout
RUN
Operate
SPOC – central partner for all IT issues
Managed services
24x7 support
Remote system monitoring
Emergency services
Expert leasing
In-house support team at Reutlingen site
Holiday cover in your company
Cloud Services
Backup-as-a-service (BaaS)
Disaster-recovery-as-a-Service (DRaaS)
Infrastructure-as-a-Service (IaaS)
HPC-as-a-service
Enterprise file sharing
Mobile-Device-Manag ement-as-a-Service (MaaS)
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transtec360

IT DESIGN
Consulting
Based on your demands and requirements, we provide active support
in finding you the right solution. Profit from our extensive experience.
Our long-term partnerships guarantee that we are always at the cutting
edge of technology advancements.
Assessment
Our assessment offers you an expert insight into your IT infrastructure.
It is vital to identify the strengths and weaknesses of the existing environment
if you want to systematically develop your IT. An assessment of
other sub-areas such as backup/disaster recover also reveals valuable
information.
Performance measurements
Where is the bottleneck on the storage system? Or how can minor alterations
produce maximum effect? Perfo rmance measurements for
servers, storage, network etc. provide answers to these questions and
others.
Proof of concept
We offer a proof of concept service for various areas. This service allows
you to conveniently test the solution in your environment – and, if it is
what you are looking for, the concept will be rolled out and will go live.
Concepts
Concepts do not have to be complex, theoretical studies. Yet it does
make sense to first consider the functions, benefits, application, monitoring
and objective you want before you design a backup, security,
mobile device, disaster recovery solution or set up a domain.
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PROJECTES
Project management
The success of a project primarily depends on how it
is planned and rolled out. transtec has experienced
and certified project managers who can manage
larger projects and ensure smooth implementation.
Engineering
Certified system engineers with expert experience
perform remote or on-site project installation.
transtec is represented in numerous countries and
is always close to its customers. Close cooperation
with manufacturers guarantees up-to-date knowhow
and fast communication channels which our
customers can profit from directly.
Migrations
Data migration, where possible online and without
downtimes, is one of the most vital elements of
IT projects. Especially if this data is migrated to
another technology or into the cloud. We can plan
everything in advance and use our previous project
experience for a successful rollout.
Expert leasing
Do you need assistance for special projects, when
your IT administrators are on holiday or regular
support for example once a week? You cannot
manage this with your own in-house resources?
transtec system engineers are available to help as
part of its expert leasing service.
Expert leasing – skill level
Level 5
Solution Architect
IT consulting
Expert knowledge & workshop
Level 4
(Senior) System Consultant/
(Senior) Solution Engineer
Solution design,
system optimization & training
Level 3
Senior System Engineer
Configuration,
integration & upgrades
Level 2
System Engineer
Commissioning & function test
Level 1
IMAC Engineer
Roll-out & installation
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transtec360

OPERATIONS
Single Point of Contact (SPOC)
transtec360 support agreements are completely
modular in design and are customized according
to your needs. Services such as the service desk,
response times, preventive maintenance and many
more are included in a single point of contact agreement.
These agreements can cover certain areas
(for example storage) or the entire IT environment.
Monitoring
Any professional IT environment would be inconceivable
without the monitoring of hardware and
software. Monitoring detects vulnerabilities before
they cause disruption to operation. The monitoring
system can also be flexibly configured to individual
requirements. Customers are notified directly or via
the transtec service desk.
Outsourcing/Outtasking
transtec can manage certain areas or the entire
IT infrastructure and deploys the system in accordance
with pre-defined service levels.
Cost reduction
Flexible service
Relieve load on your IT department
How would you feel if...
you could significantly reduce the costs
for deploying end devices?
you only had to pay for the performance
that you actually need?
your IT departments had more time to
focus on supporting your core business?
Hardware Services
SERVICE LEVELS EXPRESS EXCHANGE BUSINESS PREMIUM EXCLUSIVE
Services
Express
pre-exchange of
spare parts
Business
On-site service,
next business day
Premium
On-site service,
same business day
Service Keywords 10x5 10x5, NBD 10x5, SBD 24x7x4
Exclusive
On-site service,
within 4 hours
Response Time max. 8 hours max. 8 hours max. 4 hours max. 4 hours
Technican On-Site – next business day same business day within 4 hours
Hotline Monday-Friday, 8 a.m. - 6 p.m. (CET) 24 hours, 365 days
Spare Part
Coverage
central transtec
stock
central transtec
stock
On-site availability of spare parts
Spare Part
Handling
Express shipment and collection
of RMA parts
On-site service engineer or express
carrier and collection of the RMA parts
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MANAGED SERVICES
Virtual workplace
Servers no longer have to be located in an organization‘s data center. Virtual
servers in a data center and terminal server or VDI technologies support
extremely flexible access with various end devices. Besides office workplaces,
power-hungry development workplaces can also be deployed more efficiently
and flexibly.
Cloud data storage and mail server
Today it is no longer viable in many cases to pursue the local management
of mail servers. Profit from Microsoft Office 365 and transtec services for
migration and deployment. Enterprise file sharing and Microsoft Sharepoint are
becoming increasingly more popular for users to safely access their data from
any remote location.
Online backup
Instead of daily tape exchanges, overnight backups are automatically
transferred to the online backup environment. Tasks are monitored and ensure
that data can be restored when required.
Disaster Recovery as a Service
A replication of business-critical servers provides maximum fail-safe protection
and disaster recovery scenarios at attractive costs.
transtec HPC cloud services
transtec offers computing capacities in their own HPC cloud especially for
customers in Computer-Aided Engineering (CAE) or life sciences. Various
standard applications are pre-installed and are available to users across a
user-friendly graphics portal.
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transtec360

Service
Desk
More than 30 years of
IT experience
Founded in 1980 in Tübingen,
Germany
15 employees
1st/2nd Level Support
24x7
24x7 Support

Organization –
Customer Service Center
1st
Level
Customer
Telephone
E-Mail
Servicedesk
2nd
Level
Vertical escalation possibility
3rd
Level
Web portal
Functional
escalation possibility
1st Level
Ticket system
Validation (SLAs)
Trigger standard incidents
Call dispatching
2nd Level
Knowledge database
Remote access
Troubleshooting
Request fulfillment
3rd Level
Manufacturer/supplier
transtec engineering
3rd level system
Engineers/Specialists
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SMART
BUSINESS
In a rapidly growing market, in which the digital world plays a great role, it is
essential to react flexible to changes. During the 4th industrial revolution it is
therefore necessary to digitally interconnect all involved units along the value
chain. Such a cross linkage by which each product and machine is connected to
the Internet of Things, is the foundation for a digitally transformed business. As
a result, employees gain the necessary support for their daily activities and new
ways for a smarter business are opened up. This transition from an analogue
business to a digitally transformed business requires particular consideration
of customized needs.
Industry 4.0 &
Internet of Things
Data Analytics
As a global IT solution provider, transtec supports businesses in establishing
simple approaches for Industry 4.0 projects. Alongside a diversified partner
ecosystem we provide services for data analytics, cloud, machine learning,
and real-time simulation. In close collaboration with our customers suitable
and individualized solutions are developed in just three steps. With our highly
qualified specialists and long-term cooperation partners, we guarantee a
seamless implementation of ‘Digital Transformation’ concepts into everyday
business processes.
IT Security
Machine Learning
INNOVATE DESIGN TRANSFORM
‘Digital Transformation’ in three steps
Cloud
For the concept and strategy design we offer individual workshops towards a
‘Digital Transformation’ by looking at how the strategy and processes can be
optimized and aligned. Following this, in close collaboration with the client the
next steps are established and the implementation is supported by transtec
specialists and partners. Especially the solutions for analysis and proactive use
of all enterprise data promise rapid optimization of our client’s business model.
Real-time
Simulation
IOT
Strategy
Smart
Production
Smart
Products
Data
Analytics
What is the benefit
of an individual I 4.0
/ IOT Strategy?
How can the efficiency
be increased by vertically
and horizontally
interconnecting
the production?
How can a product be
developed that takes
advantage of the digital
market?
How can the data of
business be used to
generate added value?
transtec´s solutions for a ‘Digital Transformation’
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CLOUD
SOLUTIONS
Cloud services found their way to the forefront. Small businesses as well as international corporations
are equally dealing with the benefits of these technological opportunities. Based on our diversified cloud
services transtec is able to give advice regarding evaluation and selection of the appropriate cloud services
for each customer profile.
transtec
Private Cloud
Services
As we have our own data centers in Stuttgart and
Frankfurt we provide various services from the
area of Infrastructure as a Service or Software as
a Service solutions. Our data centers are equipped
with modern hardware and software and fulfil
all necessary rules for professional data center
operations.
transtec
Public Cloud
Services
With transtec Public Cloud Services you gain the
advantage to connect innovative solutions of
Microsoft Online Services with your infrastructure
– whether it be the integration of Microsoft Office
365 or the implementation of Azure Services such as
Multi-factor authentication.
Our Public Cloud Service portfolio:
transtec Cloud
Mail Storage
(made-in-Germany)
You can choose between exclusively using Public
Cloud Services or Private Cloud Services and using
a hybrid approach comprising Private Cloud and
Public Cloud Services.
Enterprise
Filesharing
Cloud Backup
MDM & Simple
Patch Management
Microsoft
Azure Services
Storage
Mail Storage
(made-in-Germany)
Online and
OnPremise Version
Virtualization
Enterprise
Filesharing
Antivirus for
Clients and Server
transtec
Workspace
Acronis
Cloud Backup
Remote
Monitoring
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MULTI VENDOR SERVICE
An opportunity to optimize costs and
simplify your processes
Cost optimization
Manufacturers charge a lot for their services. This
often leads to increased costs after purchasing the
hardware. It doesn’t have to be that way.
The transtec Multi Vendor Service can offer savings
up to 50% compared to the manufacturer’s original
service, depending on the system. This includes a
whole range of manufacturers and device classes.
> Covered device classes
We support the device classes of almost all
renowned manufacturers.
Server
Storage
Network Library
Infrastructure
Office
Workstation Desktop
Notebook Printer
Runtime optimization
Many systems are used in critical environments over extended periods of time. However, manufacturer services
often have a limited duration and thus the systems are either replaced although still fully functional,
or operated without service. Thus in case of failure, procuring spare parts and restoring the device becomes
a problem for the customer.
The transtec Multi Vendor Service provides a solution. For all systems that are still in working order maintenance
can be provided even after the manufacturer's warranty has expired. This increases the service life
and usage cycles of your systems.
> Phase model of the device runtime
Options of the service purchase in relation to the age of the device.
„Starting on day one, we
may handle the entire
service for you.“
„Basis“ warranty
by the manufacturer or distributor
within the legal framework
„Extended“ warranty
by the manufacturer, distributor or
service provider beyond
the legal framework
SERVICE
by the manufacturer or service provider
(SLA) based on a maintenance contract
Warranty extension
by the manufacturer or service provider
SERVICE
by the manufacturer or service provider
(SLA) based on a maintenance contract
Offered solutions
from the provider's
perspective
SERVICE
by the manufacturer or service provider
(SLA) based on a maintenance contract
care services
→ Core Pack or
only basic warranty?
end of
warranty
→ extension?
End-of-Service (EOS)
by manufacturer
→ Who takes over?
Issues from the
customer's perspective
1 - 3 years
4 - 6 years 7 - X years
Age/phases
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Process optimization
Who never got lost in the warranty and service terms of different manufacturers?
Different SLAs, notification conditions and various contacts for each manufacturer
make you lose time in case of service and the systems are inoperative over an extended
period of time even though the SLA may indicate otherwise.
With the transtec Multi Vendor
Service these processes of service
notification can be simplified.
Leave the maintenance of
your infrastructure to us and
we provide you with a steady
contact for your systems regardless
of the manufacturer.
Hardware-
Vendor 1
Hardware-
Vendor 2
service contract 1 service contract 2 service contract 3
Common service model
Hardware-
Vendor 3
> Multi Vendor Service (MVS) in case of failure
MVS advantages
> central contact
> all relevant manufacturers
> many device classes
> extended services
> „flexible Assets“
> flexible Service Level Agreements (SLA)
The transtec Multi Vendor Service
simplifies your processes
reduces costs and stress
complies with your needs
extends the usage cycles of your systems
SLA optimization – worldwide
The concept is well-rounded.
Design your own service agreement based on your individual needs with
the help of our expertise.
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REFERENCES
Successful projects – regional
Reutlingen District Hospital – Reutlingen
The district hospital in Reutlingen relies on a client environment designed,
implemented and supported by transtec based on a virtualised desktop
infrastructure (VDI) that was configured with Citrix and IGEL thin clients. The
centrally managed solution in combination with Citrix NetScaler for remote
access improves security and reduces the administration involved. It offers the
ideal solution for mobile working and patient visits. The hospital utilizes the
24x7 transtec360 service agreement which includes remote monitoring services
for the entire infrastructure.
dataTec – Reutlingen
DataCore storage virtualisation has helped dataTec create a high-availability
storage solution which offers maximum scalability to adapt to the company’s
needs. The data backup solution is supported by “Veeam Backup & Replication”.
dataTec, a specialist for measurement and testing equipment, profits from
our transtec360 operations support including weekly on-site inspections – an
all-round, no-nonsense IT packet.
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Successful projects – Germany
KÜSTER Holding GmbH – Ehringshausen
The all-round concept of this custom-made solution is what impressed KÜSTER
most when working with transtec AG: the Oracle-certified and high-performance
transtec system hardware together with our support. The solution also
includes cluster hardware and HA system support provided 24x7 by transtec.
The deployed solution provides the basis for the production management
system database which controls two production divisions in 24x7 operation
for high-availability production. The database must have access to a minimum
performance (max. latency time 100ms) at all times as database downtimes or
data loss would otherwise lead to production stops and a violation of the legal
obligation to record data.
Nidec Geräte- und Pumpenbau GmbH – Merbelsrod
transtec supports GPM with a virtualised server and storage infrastructure.
Server virtualisation is based on IBM System x servers with VMware while the
high-availability storage solution, based on IBM SAN Volume Controller (SVC),
extends over two fire zones. Backup is provided on an IBM tape library with the
help of “Veeam Backup & Replication”. The desktop infrastructure was migrated
with Citrix onto virtual desktops and applications. IGEL thin clients are installed
at the workstations. transtec workstations are also deployed for development
purposes. The entire infrastructure was designed and rolled out by transtec
system engineers who also provide continual on-site support.
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REFERENCES
Successful projects – all over Europe
Topcon Europe Medical B.V., Capelle a/d IJssel
Topcon Corporation was founded in 1932 by specializing in the production of
optical instruments. The company has expanded over the decades into a globally
active multinational business group with subsidiaries in Asia, America and
Europe. Our Dutch subsidiary ttec delivers tailor-made MDD-certified PCs for
optical coherence tomography (OCT) systems made by Topcon. Topcon profits
enormously from ttec’s broad service portfolio and holds a unique position on
the market with its MDD-certified PC systems.
CERN – Switzerland
CERN, the European Organisation for Nuclear Research, is one of the world’s
largest and most respected centres for scientific research. With its headquarters
in Geneva, this major research institute has been using server systems
from transtec since 1995 – more than 2,000 transtec servers and over 400 disk
arrays support physics research at CERN. transtec designs and develops server
systems explicitly according to CERN’s requirements. Alongside energy and cost
efficiency, the most important factors include performance/storage capacity
per Watt and extremely high packing density.
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PARTNER | CERTIFICATIONS
Certified System Engineers
Vmware VCP
Citrix CCA
Datacore DCIE
Microsoft MCITP/MCSE
Sophos Certified Engineer
IBM Certified Specialist Storage
Veeam VMTSP/VMCE
Linux LPIC
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transtec AG, Germany
Gerhard-Kindler-Straße 8
72770 Reutlingen
Tel. +49 (0) 71 21 / 26 78 - 400
> sales@transtec.de | www.transtec.de
transtec S.A.R.L., France
Parc d‘Innovation
Immeuble le Pythagore
1 rue Jean Sapidus
67400 Strasbourg-Illkirch
Tel. +33 (0) 3.88.55.16.00
> sales@transtec.fr | www.transtec.fr
transtec Computers Ltd., Great Britain
Unit 5, 29-30 Horse Fair
Banbury, Oxon
OX16 0BW
Tel. +44 (0) 12 95 / 81 45 00
> sales@transtec.co.uk | www.transtec.co.uk
ttec Computer B.V., Netherlands
Kerkenbos 1097 D
6546 BB Nijmegen
Postbus 38040
6503 AA Nijmegen
Tel. +31 (0) 24 34 34 210
> sales@ttec.nl | www.ttec.nl
transtec Computer AG, Switzerland
Ruchstuckstrasse 25
8306 Brüttisellen
Tel. +41 (0) 44 / 8 18 47 00
> sales@transtec.ch | www.transtec.ch