2011 CitySquare Annual Report

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THE SAD
TRUTH IS,
POVERTY
DOES
EXIST.

CitySquare is celebrating its 23rd year of
service working alongside the poor in our
community; and while we are faced with the
reality of poverty every day, we want to take a
moment to envision a Dallas in which poverty
doesn’t exist…
A Dallas where literally thousands of lives are saved by access to primary and
preventative healthcare; a Dallas where mothers and fathers are able to provide for
their families through livable wage jobs; a Dallas where every child has a place to
call home and enough nutritious food to fill his or her stomach; a Dallas where
every man, woman and child has enough resources so that their energy can be
spent coming together to rejoice in community, rather than worrying about where
the next meal will come from or how this month’s rent will be paid.
The staff, neighbors and board of CitySquare are fueled by this vision because we
believe that with the help of partners like you, this can become our reality. With your
help, we are able to significantly improve the lives of over 50,000 men, women and
children each year by focusing on four pillars: Hunger, Health, Housing and Hope.
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In the following pages, you’ll learn how Sabrina Jones came to CitySquare for
food and left with dignity and a newfound sense of security. You’ll learn how
CitySquare kept Arthur Jackson off the streets and on a new path. You’ll learn how
Jackie Arias overcame a health crisis thanks to CitySquare’s health clinic and
how Jessica Flanagan is inspiring the next generation of leaders.
It is stories like these that sustain us as we continue fighting to end the crippling
effects that poverty has on the lives of our neighbors and, in turn, on our community
as a whole. We are grateful for your support and pray that you will deepen your
partnership with us to help us find the answer to the question, “What if poverty
didn’t exist?”
Sincerely,
Dave Shipley
Chairman of the Board

Sabrina Jones, grandmother of four, not only
cheers and supports her grandchildren in their
various activities; she is also their full-time care
giver. In addition to the children (5, 10, 13 and
16 years old), Sabrina’s 84-year-old mother
also lives with them.
Sabrina’s New Reality
Sabrina’s limited income makes feeding a household of six quite challenging, so
in turn, she relies on CitySquare’s Food Pantry and Resource Center to help stretch
her dollars. In previous years, times weren’t so extreme. Sabrina was working fulltime
and was able to make ends meet. But layoffs and mounting medical bills
settled in and soon after, Sabrina found herself searching for assistance to help
keep her refrigerator and cabinets stocked.
That’s when she turned to CitySquare’s Food Pantry and Resource Center for
assistance. For Sabrina, CitySquare has been a lifesaver.
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“Without CitySquare, I don’t know what I would have done or where we would be.
Being able to shop at the food pantry has removed the worry I had about feeding
my family,” says Sabrina. “The best part about shopping at CitySquare is having
the freedom to choose my own food, just like shopping in a regular grocery store.
CitySquare allows me to maintain my dignity.”
In addition to her food, CitySquare’s Resource Center also helped Sabrina enroll
in SNAP (Supplemental Nutrition Assistance Program, formerly Food Stamps) and
Medicaid so the children would have access to health insurance.
Because poverty does exist, in 2011 CitySquare…
• Helped feed over 12,000 families.
• Distributed nearly 2 million pounds of food to our neighbors in need.
• Served over 634,000 nutritious meals and snacks to 15,000 food insecure
children over the summer.

hunger
ON A LIMITED INCOME, FEEDING MY
FAMILY HAD BECOME A REAL CHALLENGE.

housing
HAVING A PLACE TO CALL HOME
HAS GIVEN ME BACK MY PRIDE.

Fifty-eight year-old Arthur Jackson was always
known as a charming and fun loving guy who
liked to tell stories, but after going through a
divorce, he struggled with drug addiction,
causing his life to take a downward spiral.
Arthur’s New Reality
At first Arthur tried living with relatives, but his destructive habits caused him to
become estranged from many family members. He then found himself staying in
various shelters across Dallas, roaming in search of a place to lay his head each
night. One day he woke up and knew this wasn’t the life he was intended to lead.
Arthur heard about a housing opportunity for the homeless at CityWalk@Akard,
one of CitySquare’s housing programs. He made a phone call inquiring about an
apartment and within a few weeks, he received the news that he had been accepted
and a new home was waiting for him. As Arthur remembers, “That was truly one
of the best days of my life.”
A regular volunteer around the building, Arthur can be seen on any given day
helping other neighbors, working as a door greeter and even monitoring the
parking lot, ensuring its safety for the children in the building. He believes in
CitySquare’s core values and is always willing to share his story with others.
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Arthur often reflects on how bad things were before and how extremely proud he
is of his new life. In two short years, he has become a wonderful example of the
impact permanent supportive housing can have on an individual.
Because poverty does exist, in 2011 CitySquare…
• Helped house over 1,200 neighbors who were either homeless or in danger
of homelessness.
• Assisted 100 CityWalk@Akard neighbors with developing life plans to
become more self-sufficient.
• Provided permanent housing, wrapped with intensive case management, to
over 180 chronically homeless neighbors, enabling them to improve their
health, income and quality of life.

Seventy-year-old Jackie Arias had a feeling
something was wrong when she became
dizzy, unusually weak and tired. She feared
her condition would only get worse if she did
not seek help. The future seemed bleak and
Jackie was without options.
Jackie’s New Reality
With no health insurance or public benefits, Jackie didn’t think she could afford
to go to the doctor for an examination. Fortunately, a friend told her about the
high-quality services offered at CitySquare’s Community Health Services (CHS)
Clinic, a partnership with the Baylor Health Care System. Jackie immediately made
an appointment.
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After her initial visit to the clinic, Jackie was diagnosed with diabetes, high blood
pressure and high cholesterol – which if left unmanaged, could lead to a host of
other health-related problems, including heart and kidney failure. To put it mildly,
Jackie was alarmed by the results but says, “The doctors were very clear as to what
precautions to take.”
Since that initial visit to CHS, Jackie has taken control of her blood sugar and blood
pressure, with both returning to a normal range. She has also been able to
decrease the number of medications prescribed for her – something, she says, she
could not have done without the support and encouragement of the clinical staff.
For Jackie, CHS has been a lifesaver and a life changer. “At the clinic, they taught
me how to cook healthy meals and exercise so that I could get better,” says Jackie.
“They take care of me like family and I look forward to my clinic visits because it’s
like catching up with friends.”
Because poverty does exist, in 2011 CitySquare…
• Met the primary and preventive health needs of nearly 2,000 uninsured
neighbors through our Community Health Services Clinic.
• Provided 1,000 annual consultations on diabetes management through the
nationally recognized Community Diabetes Education program (CoDE).
• Provided over 1,500 patients with on-going assistance to access affordable
healthcare through our Project Access program – reducing reliance upon
unneeded hospitalizations and costly emergency room visits for the uninsured.

health
I THOUGHT QUALITY HEALTHCARE
WAS OUT OF MY REACH.

hope
CITYSQUARE IS PART OF MY FAMILY…
…AND LIKE FAMILY, I’M HERE TO GIVE BACK.

Jessica Flanagan connected with CitySquare
when she was a resilient 8-year-old little girl in
foster care.
Jessica’s New Reality
Jessica didn’t experience the carefree childhood that most children enjoy. As a
little girl, she was bounced around to several foster homes, yet always steadfast in
her wish for a “forever home.” Jessica longed for the unconditional love of a true
family, and a place to call home.
CitySquare’s Legal Action Works (LAW) team helped turn Jessica’s dream into a
reality by connecting her with a family at Central Dallas Church, and aiding in her
adoption process. Though Jessica’s new family didn’t have a lot of money, there
was no shortage of love.
Through CitySquare’s Food Pantry and Resource Center, Jessica and her family
received food assistance as well as information and referral to other programs
and services available to them. It was through this experience that Jessica learned
valuable life lessons about the importance of giving back and helping others. In
fact, Jessica cites her time with CitySquare as her inspiration for helping other
foster care youth. Today, Jessica is 24 and has already earned her master’s degree
in education. She is now working towards another advanced degree, this one in
social work. Jessica says her future desires are “to provide hope, serve as a leader
and mentor to other youth in the foster care system and let them know they can be
successful too.”
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“I have stayed connected to CitySquare for 16 years,” says Jessica. “I just want
to pay it forward and instill hope in a young person’s life; just like CitySquare did
for me.”
Because poverty does exist, in 2011 CitySquare…
• Provided supportive services to over 800 foster care youth aging out of
foster care in a 19-county area in northeast Texas.
• Provided legal services for 250 families who could not afford legal
representation.
• Trained over 100 neighbors in commercial construction and Microsoft
Office Suite – equipping them with the hard and soft skills needed to
enhance their employability for a living wage job.

We posed the question, “What if poverty didn’t exist?” We found ourselves
imagining what the world would be like if no one had to worry about having enough
food to eat, a place to call home or finding a place to go when they were sick.
But the sad truth is, poverty does exist and there’s no easy fix. In the Dallas-Fort
Worth Metroplex, more than 918,000 individuals live below the poverty line –
14.6% of the population.
CitySquare fights to alleviate the root causes of poverty in our community by
working hand-in-hand with our neighbors -- we do not have clients -- to develop
sustainable partnerships that provide support and encouragement to all so that
everyone has the opportunity to achieve their full potential.
Each year we see more and more neighbors turning to us for help. It often seems
there’s no end in sight during these tough economic times, which have become
the “new normal.” According to the Census Bureau, one out of six Americans
live in poverty and based on the latest Homeless Census, there are nearly 6,000
homeless men, women and children in the Dallas Area.
With an unemployment rate of over 8%, thousands in North Texas have found
themselves out of work, out of savings and out of options.
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State of the Economy – Hard Facts
But despite the tough economy – despite the times, and even because of the times
– CitySquare team members, along with our friends and supporters just like you,
are pushing forward, committed to providing our neighbors the encouraging,
respectful hand up they need now as never before.
The sad truth is, poverty does exist…
• Statewide, 4.6 million Texans (18.4%) live in poverty, putting Texas 3%
higher than the national average.
• 97% of those who experienced food insecurity claimed they lacked the
means to purchase more food and did not know where their next meal
would come from.
• According to the Texas Medical Association (TMA), over 27% of Dallas
County’s population does not have any form of health insurance coverage.
• Nearly one-third of Dallas County children live in poverty.

CitySquare’s holistic approach to poverty encompasses hunger relief, housing,
health and hope.
hunger housing health hope
HUNGER
The need for food assistance is the gateway into CitySquare for many but it
often leads to the discovery of additional needs of our neighbors. We offer
several hunger relief programs, including a food pantry and a meal/snack
distribution network serving low-income youth.
Food Pantry – neighbors shop for themselves at our food pantry, which is
stocked with high quality, nutritious foods. The pantry provides nearly 2 million
pounds of food each year to approximately 12,000 families.
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Four Pillars and Programs
Resource Center – we assess our neighbor’s needs and assist with enrolling
them in food assistance programs such as the SNAP (Supplemental Nutrition
Assistance Program, formerly Food Stamps) and with information and referral
to other services.
Summer Feeding Program – provides free, nutritious meals to low-income
children who would not otherwise have access during the summer. The Food
on the Move program, in collaboration with AmeriCorps and PepsiCo, takes
summer feeding to low-income apartment complexes in some of the most
vulnerable neighborhoods in Dallas.
At-Risk Afterschool Meal Program – provides free, nutritious snacks and suppers
to structured afterschool programs located in low-income neighborhoods. For
many children, the food they receive at these programs is their last meal of
the day.
Child Care Center Meal Reimbursement Program – assists child care centers by
increasing the quality of food they serve to young children residing in lowincome
areas.

HOUSING
CitySquare has worked with our partners in the community to address the lack
of affordable housing in our city by providing housing to the chronically
homeless, those at risk of homelessness, the disabled and teens aging out
of foster care. We also build and operate affordable housing communities
throughout the city to ensure that our low-income neighbors have access to
quality housing.
Destination Home – provides permanent supportive housing for over 130
homeless, disabled individuals in the private housing market. Many of these
residents served our nation in the military.
CityWalk@Akard – a unique 200-unit high-rise building in downtown Dallas.
This vertical community is comprised of formerly homeless neighbors and
others who have minimal income, but benefit from having downtown housing
with easy access to transportation.
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HEALTH
We’ve learned that good health is vital to a better quality of life. But for
thousands of people without health insurance, healthcare often equals costly
emergency room visits or medical issues going untreated. CitySquare offers
solutions.
Community Health Services (CHS) Clinic – provides holistic healthcare to
uninsured patients by providing multiple services under one roof to address
the broad range of care our patients need to become and remain healthy. CHS
serves as a “medical home” to nearly 2,000 neighbors.
CHS provides more than 1,000 annual consultations to individuals living with
diabetes through its nationally recognized Community Diabetes Education
(CoDE) program.
Project Access – a community-wide network of volunteer medical specialists,
and our Community Health Navigation program (CHN) links over 1,500 lowincome,
uninsured patients with specialty care.

As many low-income and impoverished neighbors cope with a lack of
resources every day, it is easy to lose hope that circumstances could change.
CitySquare offers multiple programs aimed at renewing hope in the lives of
our less fortunate neighbors.
Transition Resource Action Center (TRAC) – provides supportive services
including emergency housing, after-care coaching and counseling, job search
and school enrollment assistance to over 800 youth aging out of foster care
each year.
WorkPaths – trains unemployed and under-employed neighbors with the
knowledge and skills they need for living wage employment.
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HOPE
• Path2Success – soft skills and computer training.
• Build4Success – vocational training and certifications that prepares
participants for work in the construction industry.
• Framework4Success – paid internship for Build4Success graduates in
partnership with Habitat for Humanity.
Social Work Services – provides intensive case management to our neighbors
in various departments, including the Resource Center, Destination Home,
WorkPaths and Community Health Services.
Legal Action Works (LAW) – provides quality legal services for individuals who
could not otherwise afford to access legal representation.
AmeriCorps – a national organization funded by the Corporation for
National and Community Service that provides opportunities for Americans to
give back to their communities and country each year, providing much-needed
support to nonprofit organizations around the country. CitySquare places over
250 AmeriCorps members in nonprofits throughout the city, thanks to funding
from the OneStar Foundation in Texas.

Projected Revenue by Source
1.9%
2.2% 1.6%
7.2%
9.1%
1.9% – Churches
1.6% – Corporations
9.1% – Individuals
17.0% – Foundations
47.7%
17%
4.5%
3.3%
5.5%
4.5% – Fees
3.3% – Sales
5.5% – Other
47.7% – Public Funds
7.2% – United Way
2.2% – Events (Net)
100.0%
Stewardship
Because poverty does exist...
CitySquare strives to be the best stewards of the funds entrusted to us. Over 92 cents
of every dollar donated goes to program services. With the support of our network
of community partners and volunteers, we are able to further combat poverty and
open the doorway to renewal and hope.
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Program Services – 92.4%
Fundraising – 5.1%
Administration – 2.5%
HOW WE INVEST
Financials reflect projected outcomes for 2011, representing the year in review.

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Just Ahead: Opportunity Center
CitySquare is building a state of the art “Opportunity Center” at the Southeast
corner of I-30 and Malcolm X Blvd. The 52,000 square foot campus will include
a revolutionary, multi-purpose, food distribution center; a large teaching and
production kitchen; a new state-of-the-art wellness center; and a large employment
training center that will house new offices for Workforce Solutions of Greater
Dallas and CitySquare’s workforce training initiatives. In addition, the new center
will be home to CitySquare AmeriCorps headquarters and offices as well as the
staging areas for CitySquare’s growing Summer and After-School Lunch program,
which is funded by the Texas Department of Agriculture. The development budget
totals $12,500,000 with completion set for late 2012. Con-Real serves as general
contractor and Omniplan provided the architectural design.
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The Opportunity Center will serve low-income residents of East and South Dallas.
Through this enhanced service center, CitySquare will continue to attract current
neighbors who access services while adding new neighbors not presently served.
The Center will also open new options for families to receive the comprehensive
services and opportunities that they need to achieve progress and begin to work
their way beyond poverty into economic viability as citizens and neighbors.
CitySquare is building
a state of the art
“Opportunity Center.”

Our Mission and Core Values
Vision
Changing the trajectory of people’s lives.
Mission
CitySquare exists to fight the root causes of poverty by partnering with
those in need. Working together as a community, we feed the hungry, heal
the sick, house the homeless and renew hope in the heart of our city.
Core Values
COMMUNITY: WE over me!
We are a community of neighbors, investing in each other and developing
meaningful relationships which value each individual.
FAITH: The power that sustains us.
Our work flows out of our faith, and that faith is inclusive and ecumenical.
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JUSTICE: The focus of our fight.
We stand for justice and demand equity for all our neighbors.
STEWARDSHIP: Our Commitment to accountability.
Our resources belong to the community and as stewards of those resources
we will act with integrity, demonstrate accountability and operate efficiently
and effectively.
Working together as a
community, we feed the
hungry, heal the sick,
house the homeless
and renew hope
in the heart of the city.

CitySquare Executive Management Team
Larry James
President and Chief Executive Officer
Rev. Gerald Britt
V.P. of Public Policy & Community Program Development
Keith Ackerman, LMSW
Chief Operations Officer
Steve Palma
Chief Financial Officer and Social Enterprise Officer
Shawn Wills
Chief Development Officer
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CitySquare Board of Directors
Dave Shipley
Chair
Jon S. Halbert
Vice Chair
Stan Shipley Jim Sowell John R. Castle
Secretary Founder, Emeritus Member
Chairman Emeritus
Bob Biard
Robin Blakeley
Leslie Choice
Stephen Cockerham
Scott T. Collier
Mark DeHaven
Wilton J. Hollins
Tonia Howard
Schuyler Marshall
Butch McCaslin
Wendy Messmann
Glenn Owen
Trevor Palacio
Craig Spaulding
Kevin Thomason
James Walton
Fran Wills

Ways You Can Give Today!
We encourage you to make a monetary gift in the envelope provided or donate
online at www.CitySquare.org/donate. For corporate and planned giving, or to
donate stocks or real estate, please contact our Chief Development Officer at
214.303.2147.
To donate food, please contact our Food Pantry and Resource Center at 214.828.
2696. To donate clothes, housewares, vehicles and other goods, please contact
our Thrift Store at 214.887.8800. If you would like to volunteer, please contact our
Volunteer Coordinator at volunteer@CitySquare.org.
To schedule a tour and learn more about how your gifts will be invested, please
contact us at dev@CitySquare.org.
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511 N. Akard St., Ste. 302 • Dallas, TX 75201
Phone: 214.823.8710 • Fax: 214.824.5355 • www.CitySquare.org

511 N. Akard St., Ste. 302 • Dallas, TX 75201
Phone: 214.823.8710 • Fax: 214.824.5355
www.CitySquare.org
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