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And never forget that safety comes first Commercial service repair can be a risky business, particularly when you’re working with complex equipment in the field. Your business and your field technicians are keenly aware of these dangers, and take extra precautions to stay safe. Yet not every occupational risk has a danger sign printed on it. Texting while driving, for example, is a safety risk. Admitting people into your building without the proper identification is another. Safety isn’t something that starts when the repair begins. It should be built into your business process, from the moment a service call is received. Our customers have told us that safety comes first for their employees and their customers, and we got the message. That’s why FieldAware Messenger supports a safer work environment through unique features that you won’t find with other field service solutions, such as: as well. It’s a dangerous combination that can lead to more road accidents. One of our primary goals in creating FieldAware Messenger was to reduce the amount of time that technicians spent texting or talking and driving. With automated alerts, technicians no longer need to contact their customers or dispatchers while they’re on the road because FieldAware handles the communicationsfor them. • Human Error Reduction - Writing job information down in a hurry or recalling it from a conversation can lead to human error in a repair. FieldAware provides instant access to detailed work orders and customer records from any mobile device, so technicians always have the right information on hand. • Mobile Identity Protection – With FieldAware Messenger, technicians don’t need to communicate directly with customers from their mobile devices. This means that their personal phone number remains protected, which provides an extra layer of security between your employees’ personal identity and their professional relationships. • In-Field Tracking – Tracking technicians in the field is critical not only for scheduling purposes but also for safety. FieldAware Messenger alerts dispatchers when technicians arrive at or leave a site, so dispatchers can be proactive if a longer-than-usual delay occurs. Of course, there’s risk in every business. Using hands-free, automated communications and mobile access to the right information can significantly reduce that risk. With FieldAware Messenger, you’re not only ensuring the safety of your customers and employees, but you’re also saving time. Our customers have reported time savings of 80 hours per week or more, simply by reducing the amount of time that dispatchers and technicians spend together on the phone reviewing work orders and delivering status updates. And improving your productivity is one of the best things you can do to protect your business’ financial future. • Technician ID - Once a field technician is assigned to a repair, FieldAware Messenger automatically sends the customer an SMS or email with key information including the technician’s name and estimated time of arrival. That way, customers can give the technician the necessary clearance to enter the job site when they arrive. • Automated Alerts – Field technicians spend a lot of their day on the road and, often, on the phone l 05 The Road to Revenue: How Mobile Communication Is Making Field Service Companies More Profitable
Provide service excellence with FieldAware Messenger The service experience is the very essence of your business. Get it right, and you’ll get more business. With FieldAware Messenger, you can elevate your service experience, get more business and get more done with the people and resources you have today. Your business will benefit from: • Better communication and clearer expectations between you and your customers • Shorter service visits and more first-time fixes • Improved real-time collaboration between SMEs and field technicians • Clear visibility into when jobs are complete and technicians are available • Increased security on the road and on the job To learn more about our solutions or to schedule a demo: Call us on 800-935-0736 Email us at sales@fieldaware.com Visit www.fieldaware.com/messenger www.fieldaware.com
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