Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
A day in the<br />
life of an ICT<br />
Apprentice<br />
Fancy working at the Trust?<br />
Find out what it’s like to work for<br />
us from one of our ICT apprentices.<br />
My name’s Jonathon Provost. I’m 19 years old and I’m a First Line<br />
Support Technician Apprentice at the Trust.<br />
I’ve already completed a Level 3 BTEC Extended Diploma in IT, and<br />
studying for an additional Level 3 BTEC in IT Software Web and<br />
Telecoms. Most of my training is done on the job, with observations<br />
from my college tutor to complete the college units.<br />
I also run my own web and web app design and development<br />
business, which I started in 2012. I continue to run the business from<br />
the admin side, and my two employees run the rest of the operations.<br />
I’m passionate about motorsport and hoping to compete next year in<br />
the Ssangyong Racing Challenge 2017 (depending on finances)! I’ve<br />
been heavily involved in motorsport since 2009 and in the past year<br />
I’ve started training as a Clerk of Course with Motorsport<br />
Vision Racing.<br />
There’s never a typical day in ICT at the Trust as there’s always<br />
different problems and jobs to complete. Throughout the day we<br />
are on the phones to answer any calls and as first line support, every<br />
support call will come through us. For the most part we log and<br />
fix calls, ranging from anything from account lockouts and session<br />
restarts to device requests and office changes. The helpdesk can<br />
receive anything from 10 to 50 calls a day. We ensure that all issues are<br />
resolved or handed to the relevant person to correct.<br />
For more complex, specialised problems we have the IT specialists<br />
who can help with issues that we can’t fix. Specialists are essential<br />
to both the helpdesk, as well as innovation and progress of the IT<br />
systems and infrastructure. A major focus of the IT department is<br />
the new ways staff can work with devices such as mobiles and IPads.<br />
We also manage the upgrading of older devices to make sure they’re<br />
compatible with all of the systems that our staff use.<br />
The Trust is an amazing place to work, with a brilliant sense of family<br />
- everyone is friendly and always happy to help each other. I am<br />
thoroughly enjoying working here and hope that I’m able to stay here<br />
when my apprenticeship finishes.<br />
If you like what you<br />
hear and you’d like to<br />
learn more, why not<br />
visit our job vacancy<br />
page on our website?<br />
14<br />
<strong>REACH</strong><br />
WINTER 2016<br />
WWW.HALTONHOUSING.ORG
Change language