IREPAIR CUSTOMER SERVICES PROCEDURE
IREPAIR CUSTOMER SERVICES PROCEDURE
IREPAIR CUSTOMER SERVICES PROCEDURE
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Customer Service Procedure<br />
Basic Repair<br />
(same day collection<br />
or next day)<br />
Registration<br />
(E-system registration, ID /<br />
verification card required)<br />
Diagnosis<br />
(send to engineer for<br />
diagnostic test)<br />
Prognosis &<br />
Quotation<br />
(customer will be informed)<br />
Advance Repair<br />
(motherboard issue-min. 3<br />
days diagnosis, depending on<br />
customer flow & complexity)<br />
Quotation Rejected<br />
(Customer disagreed)<br />
Parts OrderING<br />
(basic parts 1-2 weeks /<br />
motherboard 2-3 weeks)<br />
Parts OrderING<br />
Quotation Accepted<br />
(Customer agreed<br />
Deposit required<br />
Parts OrderING<br />
Quotation Rejected<br />
(customer disagreed)<br />
ORDERED Parts<br />
Arrived<br />
(customer will be informed)<br />
Parts odered<br />
Refund<br />
(disagree with quotation /<br />
parts delayed / parts<br />
unavailable more than 14<br />
days or 21 days)<br />
Device<br />
Re-Assembling<br />
(No obligation)<br />
Quotation Accepted<br />
(customer agreed)<br />
Repair Work<br />
Processing<br />
(parts installation / service<br />
work / software repair)<br />
Warranty Claim<br />
(warranty receipt<br />
required – based on<br />
manufacturing defects /<br />
workmanship only)<br />
Device Monitoring<br />
(Unstable motherboard<br />
condition liquid damaged,<br />
bent motherboard, battery<br />
issue & etc)<br />
Transaction<br />
Completed<br />
(cash payment only)<br />
Customer<br />
Checklist<br />
(checklist based on<br />
device function)<br />
Job Completed<br />
(ready for collection)
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