Annual Report 2016

Operations, Information Communication
and Technology & OHS
The Board
Brigid Arthur
Mariam Issa
Rebekah Lautman
Our administrative and reception staf
has doubled in order to respond to
increases in requests for our services
received through email, phone and
new presentations at the front desk. In
the last six months, 16 new volunteers
were recruited and trained to respond
to the needs of people seeking asylum
and our community. Front desk
volunteers are now better equipped to
assist people experiencing trauma, in
providing information around stages of
the Fast Track refugee determination
process, and services and networks
available to people seeking asylum in
their communities.
Our Information Communication and
Technology (ICT) team responded
to 6000 ICT-related service requests
in the last 12 months. Additionally,
150 new desktops and notebooks
were sourced and commissioned for
staf and volunteers, alongside the
provision and maintenance of reliable
IT equipment and Internet access to
members, to facilitate professional
development, social connectivity
and personal access. A milestone
for the organisation has been the
implementation of a new client
information management system to
enable clear reporting and information
sharing across two sites.
The finance program completed initial
scoping for a new cloud-based finance
ERP system to be launched in 2016-17,
which will enable greater eficiency
and efectiveness surrounding the
management of funds. An estimated
20 per cent increase in workload
is also expected to be gained from
the setup of a new online reporting
system to the ATO. All of this has been
possible because of the recruitment
of one part-time staf member and six
volunteers who are seeking asylum in
our finance team.
Our finance and risk committee were
split this year to allow for greater
independent focus in both areas.
The new risk committee recruited
independent external experts, set
terms of references, and produced
frameworks, training collateral and
registers to ensure we have rigour and
accountability in our processes.
Our volunteer-led OHS team continues
elevate the awareness of OHS issues,
as well as to see through OHS projects.
Some of the outcomes of the OHS
team has led to better governance
around incident reporting, as well as
planned works to manage and reduce
risk of accidents in our parking and
garage space.
Another priority is to minimise
the ASRC’s carbon footprint by
commissioning solar panels which
would enable cost savings to be
reinvested into growing programs.
Jane Marshall Kam Razmara Mike Sum
Jessie Taylor
Matthew Tutty
Chair of the Board
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