Action Plan The Way Forward

This performance information will be presented for
the city overall and by division. It will also include key
administrative and financial metrics such as:
• Operating and capital budget performance and
variances.
• The results of financial management strategies.
• Human resources information such as staff
counts, turnover rates, diversity, absenteeism,
retirements, and departures.
• Employee awareness and recognition.
3. Modernization Process
This third section (see figure 3) will provide the public
and Service members with comprehensive, multi-year
progress updates on the implementation of our action
plan. It will be updated regularly to reflect the status of
each project, including timelines, milestones, deliverables
and budgets. This information presented will
inform the public and Service members about what’s
been done, what to expect and when, and whether
modernization is on-time and on-budget.
Figure 2
* All information will be available, online, within 60 days of the Final Report’s release.
Culture Change Indicators
This section (see figure 1) is also where key measures
of culture change will be reported on, based on regular
surveys of the public and Service members. Measures
related to culture change will include public and Service
member perceptions of:
• Trust and confidence in police officers and the
Service as a whole.
• The extent of inclusiveness and absence of bias,
discrimination and racism.
• Police officers as collaborative partners who are
focused on solutions and outcomes.
• Whether people are developing more familiar relationships
with their neighbourhood officers, and if
these relationships are contributing to community
safety.
Measures related to culture change internal to the Service
will include Service members’ perceptions of:
• Whether the Service is supporting, valuing and
rewarding innovation.
• Collaboration, inclusiveness, and engagement.
• Empowerment of front-line staff to achieve
outcomes.
• The support they receive from supervisors and
other leaders.
2. Service Excellence
This second section (see figure 2) will focus on
measures of the Service’s operational excellence. It
will include successive levels of detail on key policing
metrics such as:
• Crime rates, including reported violent crimes and
property crimes.
• Response times.
• Number of priority calls attended to.
• Injuries to officers arising from their duties.
• Number of people reporting incidents online, by
phone or through the TPS app.
Figure 3
* All information will be available, online, within 60 days of the Final Report’s release.
44 TORONTO POLICE SERVICE | TRANSFORMATIONAL TASK FORCE REPORT FINAL REPORT TORONTO POLICE SERVICE | TRANSFORMATIONAL TASK FORCE REPORT FINAL REPORT 45