Hosted Predictive Dialer
Advantages of Hosted Predictive Dialer over Traditional Predictive Dialer CallShaper, LLC 5009 Honeygo Center Dr Ste 205 Perry Hall, MD 21128 1-888-276-1370 info@callshaper.com www.callshaper.com
Advantages of Hosted Predictive Dialer over Traditional Predictive Dialer
CallShaper, LLC
5009 Honeygo Center Dr Ste 205 Perry Hall, MD 21128
1-888-276-1370
info@callshaper.com
www.callshaper.com
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<strong>Hosted</strong> <strong>Predictive</strong> <strong>Dialer</strong> Solution<br />
<strong>Hosted</strong> <strong>Predictive</strong> <strong>Dialer</strong> Solution: The Future of Contact Center<br />
The onset of new technologies has opened the doors for hyper-connectivity. From there arose the<br />
formation of remote teams, which the Contact Center has leveraged for ultimate flexibility.<br />
However, aren’t there limitations in this kind of setup?<br />
In the last month’s article, we discussed all the benefits of using predictive dialers to improve<br />
work efficiency resulting in increased company revenue. <strong>Predictive</strong> dialers, through time, have<br />
proven themselves to be an indispensable asset to the Contact Center industry. Like most<br />
technology, this too has adapted to the demands of the industry. This, as a result, has given rise<br />
to hosted predictive dialers.<br />
Also known as the cloud-based predictive dialer, a hosted predictive dialer does not require<br />
physical equipment; all data and software are ‘stored’ on the Internet. Modern predictive dialers,<br />
with the help of well-trained agents, practically guarantee the return on investment (ROI). Also,<br />
a hosted predictive dialer solutions possible problems that are beyond the limitations of its<br />
predecessor.<br />
Advantages of <strong>Hosted</strong> <strong>Predictive</strong> <strong>Dialer</strong> over Traditional <strong>Predictive</strong> <strong>Dialer</strong><br />
Faster and quality connections. A hosted dialer is not bound by the limitations of a software,<br />
only by your monthly subscription. With the right subscription for your team, you can make<br />
faster quality connections, allowing you to implement your latest strategies with ease.<br />
No capital expenditure. With everything on the cloud, there are no capital costs in acquiring this<br />
solution for contact centers. The traditional predictive dialer, unfortunately, does not share the<br />
same advantage.<br />
What are the Benefits of <strong>Hosted</strong> <strong>Predictive</strong> <strong>Dialer</strong> Solution?<br />
1. It is the perfect for a company of any size<br />
<strong>Hosted</strong> predictive dialers are tailor-made for your Contact Center needs. Whether your team<br />
comprises of two agents or as many as ten thousand, there will always be a package that can<br />
keep the costs at minimum. Traditional predictive dialers have the burden of the same overhead<br />
cost, no matter what the size of the company. This may be deemed advantageous for companies<br />
with thousands of agents, but this would seriously dent the revenues of growing businesses.<br />
Additionally, with seasonal work and major fluxes in the workforce, license purchases for<br />
seating seem an antiquated solution.<br />
2. It provides everything you need in one place
With cloud-based predictive dialers, you only pay for the resources you use. You are presented<br />
with the option of up-scaling or down-scaling the subscriptions monthly (depending on your<br />
provider’s contract) to adapt to the current needs of the working environment. Truly, hosted<br />
predictive dialers spare you from the need for additional capital that could impact your profits.<br />
3. It is perfect for remote teams<br />
<strong>Hosted</strong> predictive dialing solutions solve problems with location. Remote teams are only<br />
becoming more common nowadays. Traditional predictive dialers can never offer this kind of<br />
convenience; they have to located in one place. Through the cloud-based solution, agents from<br />
various parts of the globe can now be combined in the same workgroup. Moreover, it allows<br />
monitoring sites from various locations as well as unifying to one central point that you control.<br />
4. It allows management to make real-time changes<br />
The very point of having predictive dialers, whether traditional or hosted, is to maximize revenue<br />
through increased performance and productivity. In this area, hosted predictive dialers can be<br />
particularly helpful. Managers are in charge of gauging the productivity of their agents as well as<br />
optimizing such. Through the cloud-based solution, they can quickly employ the necessary<br />
changes to boost overall productivity levels.<br />
5. It allows you focus on more important aspects of the business<br />
<strong>Hosted</strong> predictive dialers eliminate the hassles of setting up, managing, and maintaining software<br />
and hardware effects, and let you invest your resources in converting calls to cash. Being a<br />
Contact Center agency, like any other company, the importance of continuously working to<br />
improve your craft (and thus, your reputation) can never be emphasized enough.<br />
6. It is a cost-effective solution<br />
Labor and time cost money. This money could have been used to improve the agents’<br />
productivity through training further, or even expand your Contact Center Company. <strong>Hosted</strong><br />
predictive dialers gift its users with that possibility. Without the hassles of managing software<br />
and hardware needing the expertise of the I.T. department, the resources can easily be allocated<br />
to other matters you deem necessary.<br />
7. It is everything your basic predictive dialer is, and more<br />
Aside from the benefits mentioned above, the hosted predictive dialer can also reduce human<br />
error and improve efficiency. Your traditional predictive dialer can arguably offer some of those<br />
benefits. However, the cloud-based alternative does this to a greater extent. It has the added<br />
benefit of convenience and adds additional avenues to optimize work performance.<br />
Should You Opt a <strong>Hosted</strong> <strong>Predictive</strong> <strong>Dialer</strong> Over a Traditional <strong>Predictive</strong> <strong>Dialer</strong>?
While hosted predictive dialers truly offer more options for improving efficiency, it does not<br />
necessarily mean that it is the right option. Before deciding on this matter, the physical location<br />
of your agents, and your willingness to cover startup fees, and the need to transport data should<br />
be taken into consideration.<br />
The physical location of the agents. Without question, hosted predictive dialer is the only option<br />
when the agents are from different parts of the world. As it is cloud-based, it completely breaks<br />
the boundaries between any two points in the world.<br />
Your willingness to cover startup fees. With your traditional predictive dialer, there are software<br />
and license fees that need to be paid. If you’re a startup, this may not be the most viable choice<br />
for you.<br />
The need to transport data. A hosted predictive dialer solution definitely allows much mobility<br />
for data transfer as everything is on the internet. The other option presents this feature as well,<br />
but it can never compare to the speeds the former performs the same action.<br />
With the growth of your business in mind, the hosted predictive dialer is indeed the best choice.<br />
It is dominating its predecessor in every field, and can ultimately take its place in the near future.<br />
Remote teams are only becoming more popular, and the hosted predictive dialer completely fits<br />
the unique needs of this setup. With its increased efficiency rate and versatility, hosted predictive<br />
dialer is the way of tomorrow.