Ferries & Ports

Ferries & Ports
Consumer satisfaction with the maximum
profitability on board and on land

Consumer satisfaction
with the
maximum
profitability on
board and on land
Management of restaurants, self
service restaurants, bars and
shops on ferries and in ports

Consumer satisfaction
with the maximum
profitability on board
and on land
Full services formula
• RESTAURANT
• CAFETERIAS & PIZZA POINT BARS
• SELF SERVICE RESTAURANTS
• SHOPS
• CATERING FOR CREWS
• ENGINEERING AND DESIGN
DEPARTMENT DEDICATED TO
THE DESIGN OF OPTIMAL
TECHNICAL LAYOUT
29 MANAGED SHIPS
78 BARS & PIZZA POINTS
10 RESTAURANTS
22 SELF SERVICE RESTAURANTS
26 SHOPS
1 MILLION
MEALS PER YEAR
200 EMPLOYEES
Figures updated to September 2010
2
Over the past few years, the ferries and port business has been
growing very fast. Ligabue’s long-standing presence and experience
in this business means it can offer a wide array of vitally important
services which vary according to the length of crossing and ship size:
from the planning, definition and management of on-board retail
activities to generating a large turnover through a focus on the total
satisfaction of consumers, all in close co-operation with ship owners.
Our vision
The Ligabue philosophy is always to understand
the needs, requirements and wishes of individual
customers (ship owner) and then develop together
a unique tailor-made product of the highest possible
standard constantly focused on the passenger.

Activities
Ligabue is the largest Food & Beverage and Retail organization
for Mediterranean ferry boat passengers.
The Division’s winning cards are:
Organization: Ferries & Ports is the business area that avails
of Ligabue Group services created through the synergies and
efficiency that only a large Group can offer.
Quality: customer satisfaction is the company’s first objective
pursued every day.
Flexibility of the commercial offer: the many cuisine formats
at the company’s disposal enable the satisfaction of every one of
both the ship owner’s and the passenger’s needs.
Planning of sales structures and lay-outs: Ligabue has a
special structure dedicated to the design of new commercial
areas and the renovation of existing structures for increased
on-board revenues.
In a nutshell: Ligabue is the partner that guarantees
the highest level of on-board revenue pro capita per
passenger by route and by type of ship.
3

Ligabue takes
Mediterranean and
Italian style and cuisine
to the world
4
Ligabue is a truly international company,
but thanks to its Venetian origins, the company
can rely on a rich local cultural inheritance.
Throughout its long history, Ligabue has always
promoted the very healthy Mediterranean way
of life and world-famed Italian cuisine.
Naturally, it will continue to develop these
distinctive features in the future.
Ligabue Test kitchen’s for
products and demonstrations
for customers

Efficiency in the kitchen
THE LIGABUE RECIPE DATABASE:
All the menus are the result of a detailed study that ensures
the greatest efficiency in the kitchen:
- Reduction of the number of kitchen operators required
for production —> lower overheads for ship owners
- Short preparation times
- High product quality level regardless of nationality of kitchen staff
- Strong sales appeal tailoring to the type of passenger
for customers
5

Human
Resources
6
The strength of Ligabue Group lies in its human
resources, which work with professional
dedication, constancy, and precision every day
in order to ensure customers high-quality
catering, dining, and hotel service.
Through its Human Resources Department,
Ligabue directly manages every step in the
delicate process of searching for and screening
personnel by availing of the services of
prestigious specialized recruiting companies
for its multi-ethnic staff.
In the context of responsible human resources
development, Ligabue Group is implementing
efficient training and awareness programs
than ensure this high levels of professional
qualification that distinguish Ligabue
personnel around the world.

Organisation chart
OPERATION
MANAGER
DATA ENTRY
BUSINESS MANAGER PRODUCT MANAGER
OPERATION
MANAGER
OPERATION
MANAGER
FERRIES & PORTS
HUMAN RESOURCES
RETAIL
MANAGER
Organisation on board *
* This organizational structure is only indicative and may vary by both season and the number
of catering and retail activities offered to passengers.
8
B.A.
DIRECTOR
OPERATION
MANAGER
MANAGER
SUPERVISORE E RESPONSABILE CATERING
CASSIERE SHOP ASSITANT
Human resources are a
vitally important resource
for Ligabue, especially
when customers must be
guaranteed service of the
highest reliability and quality.
Ligabue personnel meets
the needs for flexibility and
adaptability, organization
skills, a results-oriented and
customer-oriented approach,
and teamwork.

Professional figures and roles on board
CATERING
SUPERVISOR OR
MANAGER
SHOP
ASSISTANT
CASHIER
Our customers are our business. Our success is the
customer’s satisfaction. We obtain this by dedicating
all the attention, courtesy, and expertise necessary.
CATERING SUPERVISOR OR MANAGER
The Catering Supervisor or Manager is the representative of Ligabue Group
on board, and is responsible for the management and organization of all the
services assigned. This figure coordinates and manages the Ligabue team by
working closely with the ship owner’s personnel in general, and the kitchen
staff in particular.
On ferries, the Catering Supervisor is responsible for:
The operative, administrative and accounting management of the sales
outlets and catering activities with the objective of "transforming” the
moment of purchase into a moment of fun and continuous discovery for
passengers, offering customers dining and refreshment service at the
highest levels of reliability and quality;
The coordination and management of the Ligabue staff involved in the
catering and retail sectors;
The on the job training and education of Ligabue Group personnel.
The Catering Supervisor or Manager works daily with all the other key players
on board, and particularly with the Chef and the Chief Steward, in order to
ensure passengers high-quality service.
SHOP ASSISTANT
This person is responsible for managing the sales outlets on board and replies
directly to the Catering Supervisor or Manager.
The Shop Assistant provides for the management and setting of the shop and
the training and education of new employees. He or she is also responsible
for taking inventory and maintaining stock levels and achieving the sales
objectives assigned in general.
CASHIER
This person manages the cash register(s), replies directly to the Catering
Supervisor or Manager, and is responsible for the correct execution of all the
procedures regarding the collection and registration of money and the issue
of sales receipts.
9

Design &
Engineering
Ligabue has recently set up a new “Design &
Engineering” area dedicated to the design and
optimization of the work and commercial areas with
help from a network of experts. Ligabue is committed
to delivering the best products and services.
In particular, the design of new commercial areas and
the renovation of existing structures for increased
on-board revenues.
Before - Moby Lines After - Moby Lines
10

Advertising
11

Total Quality
Assurance
& Food Safety
The Quality Assurance Department
has the vital mission of dealing
with various aspects of quality
and safety standards. This means
assuring that all the specific
operational standards are
followed and that the food safety
programmes (HACCP and USPH)
are strictly applied. Moreover,
we comply with all the major
internationally required standards,
guidelines and operative practices,
and our Corporate Quality System
Management is ISO 9001:2000
certified.
12
Ligabue catering service quality
is the result of the continuous
monitoring of each phase in
the production of the service
provided to the customer:
- our privileged partnerships
with national and
international food suppliers
- the maximum logistic efficiency
- the study and planning of on
board catering offers
- the training given to
on-board personnel
- the on-line management
of all activities: recipes,
storeroom stock, revenues
- the flexibility of the offer suited
to the type passenger
- the extreme attention dedicated
to the development of new onboard
revenue generators

Purchasing
and Logistics
Our procurement and logistics
organisation has considerable, wideranging
experience in procuring and
supplying goods wherever our operations
are located. We always seek top quality
food products and regularly conduct
market research to update our supplies or
to meet specific customer requirements.
Thanks to a worldwide network of port
facilities, the Logistics Area is in a position
to ensure the best products are delivered
on time and in the most efficient and
professional way.
13

Excellent purchase
department and
large selection
of products
14
Ligabue manages around 3,000 leading
international branded products guaranteeing
their freshness, quality and traceability through
radio-frequency control of goods in transit
and by conducting periodic checks on the supply
network. The Ligabue warehouses include
approved C-type customs facilities for storing
foreign-status goods and food deposits, excise
duty and tobacco deposits for goods with
suspended duty, and VAT deposits for
VAT-free products.

On-time
quality service
Each branch has its own vehicles for supplies
within its distribution area and relies on specialised
contractors for differentiated-temperature transport,
guaranteeing maximum flexibility to meet all
customer requirements.
15

Ligabue
Catering Group
The pleasure
of excellent food
and service
in every corner
of the world,
since 1919
16
The entrepreneurial challenge
was taken up in 1919 by founder
Anacleto Ligabue, when the
company began supplying
food to the ships of the Società
Veneziana di Navigazione
in the port of Venice.
The company’s development
grown up in 1929 offering either
supplying food and the assistance
on board of its kitchen staff.
This marked the beginning
of ship catering subcontracting.
In 1998 the group refocused on
the ship and on&off shore divisions
creating several subsidiaries to
cover more effectively the
strategically important on&off
shore business. To boost its
operations in the area of ship
supply, in 1998 Ligabue opened
five own warehouses in Europe,
several commercial offices and
made agreements with over
150 commercial supply partners
in key ports worldwide.
Ligabue now provides all kinds
of goods, especially food, and
top-quality catering to ships,
off-shore platforms and on-shore
construction sites; recently has
entered the sector of banqueting
and catering for large events.
Ligabue_F&P_01_EXTREME.indd / 20101004

Ligabue S.r.l.
Piazzale Roma, 499
30135 Venice (ITALY)
www.ligabue.it
Ferries & Ports
email: ferries&ports@ligabue.it
T + 39 041 2705699
F + 39 041 2705621
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