The Wire

Singtel has three main operational
units in its Tele
service delivery, namely
Technical helpdesk, General
Enquiries, and Telesales.
Since November 2009,
Scicom has been entrusted
with the largest portion
of the Telesales unit named
Consumer Sales. It covers
the sales and provisioning
of almost all telecommunication
products and not
limited to Internet service,
IPTV, mobile and fixed line
networks. We started with
a work force of 18 Inbound
staff, offering our services
to Singtel customers. Over
a short period our sales
performance triggered an
extension of our operations
to outbound services which
comprised of five executives.
We are proud to announce
that as of date our
staff base has grown to 86
esteemed individuals, and
are the only Inbound Consumer
Telesales service
provider within the Singtel
umbrella. Of the aforementioned
86 staff, 27 caters to
outbound sales services.
In 2012, our outbound team
excelled, securing Silver in
the CCAM Awards for “Best
Outbound telesales desk
below 100 seats”.
In recognition of the above
achievement, Singtel has
included Scicom operations
in its yearly “Sales Kick Off
event”. This event offers the
premise to appreciate the
efforts of the preceding financial
year while sharing
future sales projection for
the upcoming financial year.
In a sales environment, motivation
plays a great role
and Scicom Management
embodies this motivational
approach, observed
from the events organized
within the team.
Some of these events are
Birthday celebrations,
Performance Recognition
Awards, Festive and
Charity events. In 2014,
we personally organized
a Scicom-Wide Charity
event, to appreciate
the less privileged in our
community. The core essence
of BPO to multi-nationals
like Singtel is cost
saving. Over the years,
the business has seen a
positive upwards trend in
cost saving with the Singtel-SCICOM
liaison, as
cost per sale continues
to positively nose-dive.
Show me the MONEY!