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Cloud-Based ITSM Market Revenue, Opportunity, Segment and Key Trends 2017-2027

Cloud based technologies and services are opted for business purpose by most of the organization due to increase in usage of smartphones and tablets which enables employees to work remotely. With the help of cloud-based ITSM, many organizations are moving towards BYOD trend which allows user to access organizational data and resources from different location. Cloud based ITSM provides transparency to value added services and satisfying business needs by ensuring high quality solutions. Cloud-based ITSM is a new way of offering IT and business services without on premises deployment of the system thereby reducing setup cost which helps for managing and maintenance of backend infrastructure. The three service strategies used in cloud-based ITSM are Portfolio management, demand management and financial management. These services are effectively used for workload and cost calculations to meet the rapidly increasing workload demand. Cloud-based ITSM is a way to improve a current service or to implement new service.

Cloud based technologies and services are opted for business purpose by most of the organization due to increase in usage of smartphones and tablets which enables employees to work remotely. With the help of cloud-based ITSM, many organizations are moving towards BYOD trend which allows user to access organizational data and resources from different location. Cloud based ITSM provides transparency to value added services and satisfying business needs by ensuring high quality solutions. Cloud-based ITSM is a new way of offering IT and business services without on premises deployment of the system thereby reducing setup cost which helps for managing and maintenance of backend infrastructure.

The three service strategies used in cloud-based ITSM are Portfolio management, demand management and financial management. These services are effectively used for workload and cost calculations to meet the rapidly increasing workload demand. Cloud-based ITSM is a way to improve a current service or to implement new service.

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Research Methodology (1/2)<br />

Systematic Research Approach<br />

<strong>Market</strong> profiling<br />

Formulating discussion guide<br />

Developing list of respondents<br />

Data collection<br />

Data validation<br />

4<br />

5<br />

3<br />

1<br />

2<br />

In-depth secondary research is used to<br />

ascertain overall market size, top<br />

industry players, top products, industry<br />

associations, etc.<br />

PMR formulates a detailed discussion<br />

guide to conduct expert <strong>and</strong> industry<br />

interviews<br />

PMR develops a list of industry players<br />

(manufacturers), distributors, retailers<br />

<strong>and</strong> industry experts<br />

PMR conducts interviews with industry<br />

experts, industry players, distributors<br />

<strong>and</strong> retailers<br />

Data is validated by triangulation<br />

method, wherein secondary, primary<br />

<strong>and</strong> PMR analysis contribute to the final<br />

data<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

Data<br />

Collection<br />

Data Filter<br />

& Analysis<br />

Identifying key opinion leaders<br />

Questionnaire design<br />

In-depth interviews<br />

Coverage across value chain<br />

<strong>Market</strong> participants<br />

<strong>Key</strong> strengths<br />

Product portfolio<br />

Mapping as per value chain<br />

<strong>Key</strong> focus segments<br />

A<br />

Primary<br />

Research<br />

C<br />

Company<br />

Analysis<br />

Research &<br />

Intelligence<br />

SOLUTION<br />

Actionable<br />

Insights<br />

B<br />

Desk<br />

Research<br />

<br />

<br />

<br />

<br />

<br />

<br />

Business<br />

Solution<br />

<strong>Key</strong> industry experts<br />

Channel study<br />

Developments<br />

<strong>Market</strong> dynamics<br />

Products<br />

Conclusions<br />

Data analysis<br />

6<br />

Data is scrutinized using MS-Excel to<br />

obtain qualitative <strong>and</strong> quantitative<br />

insights about the industry<br />

Primary Research #<br />

Secondary Research #<br />

Paid Publications#<br />

Insights<br />

7<br />

PMR delivers industry insights <strong>and</strong><br />

information in the required format<br />

(PDF)<br />

<br />

<br />

<br />

<br />

Linkedin<br />

Zoominfo<br />

Salesforce<br />

Avention<br />

<br />

<br />

<br />

<br />

Company websites<br />

Company annual<br />

reports<br />

White papers<br />

Financial reports<br />

<br />

<br />

<br />

<br />

Factiva<br />

GBI<br />

Genios<br />

Meltwater<br />

# includes sources of databases<br />

©2015 Future <strong>Market</strong> Insights, All Rights Reserved<br />

3

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