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<strong>Enterprise</strong> <strong>System</strong><br />
Ordering online service<br />
Domino’s Pizza<br />
Hooi Mun Lee ( A160550)<br />
Principle of Information <strong>System</strong><br />
25/3/2017
Domino Pizza Bandar Baru Bangi<br />
Address : No.40, Jalan Medan PB2B, Sek 9, Pusat Bandar Baru Bangi, 43650 Bandar Baru<br />
Bangi, 43650 Selangor, Malaysia<br />
Phone : 1800-88-8333<br />
Working Hours : 10:30 AM to 11:00PM<br />
Website : https://www.dominos.com.my/<br />
About Us<br />
We have this saying in Domino’s: “Feed The Power Of Possible”. It expresses our<br />
entrepreneurial spirit, our ambition to champion our customers and our belief that anything<br />
is possible when we work as one team. It’s a call to action - an instinct - that all Domino’s<br />
Team Members strive towards.<br />
At Domino’s, we make great pizza. Our VISION is to “Be The Number One Pizza Company In<br />
The World And In Every Neighbourhood”. We will do this by living and breathing our<br />
PURPOSE of “Feeding The Power Of the Possible One Pizza At A Time”.<br />
Our promise to each customer:<br />
• Inspire through our actions<br />
• Consistently provide delicious pizza at a great value<br />
• Handcraft every pizza just for you<br />
• Give exceptional service at all times
Customer Relationship Management<br />
These are the informations needed from the customer:<br />
Customer<br />
information<br />
Details<br />
Account<br />
Address<br />
An account is needed so that customer can order the number of<br />
pizzas and choose the flavours they want and check the price of<br />
the pizza. Customer can choose specific flavour as favourites so<br />
that they can order the same pizza next time.<br />
An address is needed so that the pizza can be delivered at the<br />
customers’ location within 30 minutes.<br />
Phone<br />
number<br />
The phone number is needed so that the pizza delivery worker will<br />
contact you when he reaches near your location.<br />
Food<br />
ordered<br />
This information is needed so that when the cashier has print the<br />
receipt, customer can check the food ordered is his choice or not<br />
by checking back the order list online.<br />
These informations are needed so that the customer will wait only for a short<br />
amount of time as the customers’ time are precious.
Online ordering service<br />
Nowadays, customers do not have the time to go to the store to take their<br />
lunch or dinner as they have to go through all those heavy traffic. Hence,<br />
online ordering service has increased in the past few years. Since this is one of<br />
the most important and effective way to help our customers , we should take<br />
extra measures to improve the service even further.<br />
Since customers want to get their food quickly , the ordering website or app<br />
must be made user friendly so that it would not be a trouble to the customer<br />
to order their pizza. If the customers find it hard to order pizza from a specific<br />
company, they might just order from other companies to reduce their hunger.<br />
So, simple and short guide will be placed together in the ordering page in case<br />
the customer find it difficult to order. That way, customers can just follow the<br />
guideline and choose the flavour or toppings that they want to eat or taste<br />
easily.
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