Emphasis Inventories

020 7936 4566
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Contents
Why use us 3
Services 4
‘Fee Free Guarantee’ 5
FAQs 6
Testimonials 7
Contact details 8
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Why use us
We have helped safeguard in excess of £1 billion worth of
property to date.
Having over 30 years of combined experience in
the property industry we take pride in offering a
comprehensive, reliable and efficient service.
• We operate 7 days a week including bank
holidays at no extra cost
• Quick turnaround time – reports received next day
• We do not charge for cancellations, even on the
day itself
• We arrange key pick up in advance, should your
office be closed on the day of the booking – at no
extra charge
• We have a meter reading guarantee. If the meter
readings cannot be obtained on the day we return
free of charge
Emphasis Inventories Ltd is an executive member
of the AIIC (Association of Independent Inventory
Clerks) and all of our inventory clerks are fully
insured and accredited by the AIIC.
All clerks undergo an initial three month training
programme, quarterly shadowing with follow up,
and receive an annual appraisal.
• We have stand by clerks for last minute bookings.
They can be with you based on travel time alone
• We cover all of London within the M25, Surrey
and Cambridgeshire. There is no charge for
distance or London congestion charge
• Our clerks are smartly uniformed and trained in
customer service ensuring that your landlords
and tenants have the best experience
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Services
We ensure all parties are treated fairly and inventories recorded accurately.
INVENTORY AND CHECK-IN REPORT
The Inventory and Check-In report provides a comprehensive description of the property as well as its condition. It contains a
complete listing of all the contents including their condition. Meter readings and keys present are documented. Carbon
monoxide and smoke detectors are tested. An extensive photographic library backs up the report. Our clerk will meet the tenant
and go through a summary of the report with them, as well as give instructions on how equipment in the property operates.
Our clerk can also hand over the keys.
INVENTORY REPORT
The Inventory Report is a comprehensive description of the property with its contents. This includes a full evaluation of the condition
of the property and of each item of content. A full set of pictures of the property and contents ensures an accurate and comprehensive
record is taken at the time of the inspection.
CHECK-IN REPORT
Based on our Inventory Report we can meet the tenants on any following day after completing the Inventory Report. Our clerk will
go through a summary of the inventory, give instructions on how equipment in the property operates and hand over the keys.
Alternatively, based on an older Inventory Report our clerk can inspect the property to record any variations in content or condition,
backed up by a full set of pictures. The tenant will be greeted, taken through a summary of the findings and handed the keys.
CHECK-OUT REPORT
The property and all its contents, including décor, fixtures, fittings, linen, crockery and furnishings are checked against the original
Inventory and Check In Report. Any discrepancy or variation to the original inventory such as cleanliness, damage, missing or
additional items are listed, together with excessive wear. Outside spaces like gardens and terraces are equally inspected. Each
discrepancy and variation comes with a recommendation of responsibility. Meter readings and keys present are documented.
Carbon monoxide and smoke detectors are tested.
MID-TERM INSPECTIONS
A rented property should ideally be visited at least every 6 months. This will alert the landlord to any maintenance issues, as well as
any other tenancy issues, so they can be dealt with before becoming more serious and costly. It also means the tenant knows that
the property and the tenancy itself is professionally managed. The report compares the property to the inventory and documents any
potential issues with a tenancy and property, and includes a full photographic library.
HANDOVER REPORT
Buying a newly built property comes with a specific set of potential problems. When taking possession the buyer wants to be
confident that the property and its services work as intended. Our clerks, although not qualified surveyors, have experience from
thousands of properties. We test every socket and electrical appliance. We run washing machines, dish washers, ovens, hobs and
extractor fans. We make sure there is hot and cold water in every tap, and proper discharge of waste water is checked. Ventilation
and radiators are checked. A full inspection of décor is carried out. A report listing any deviation backed up by a full photographic
library ensures that issues can be corrected in a timely manor.
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‘Fee-free Guarantee’
Our unique guarantee covers you and your clients against the unknown.
NO CANCELLATION FEE
We understand that changes can
occur even at the last minute.
This is why we don’t charge
cancellation fees. If you need to
cancel or re-arrange any of your
bookings with us this does not
incur any charges, even on the
day itself.
KEYS COLLECTED FREE
We never charge for collection of
keys. If you would like a booking
to take place when your office is
closed we will arrange to collect
the keys in advance so that the
booking can go ahead smoothly
on the day.
READING GUARANTEE
If a meter reading cannot be
recorded the clerk will contact
you for advice. If the reading still
cannot be taken on the day, for
any reason, our clerk will return to
the property to obtain it at a later
stage free of charge.
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FAQs
Our reports are of the highest quality and cover every eventuality.
What is the turnaround time on your reports?
Next day
What is so important about photographs?
By using photographs alongside our reports it is less
likely that disagreements or issues arise over the
detail.
Can you perform a Check-Out if you didn’t do
the Check-In?
Yes, we are able to use another company’s report to
perform a Check-Out and we can also use another
company’s Inventory to perform a Check-In.
Do you have public liability insurance?
Yes, Emphasis Inventories Ltd have £10m Public
liability along with £2m Professional Liability
insurance and a current Health & Safety policy in
place.
Do unfurnished properties need an inventory?
Inspecting condition of appliances
Yes, as we will record the condition of walls,
flooring, ceilings, doors, appliances and all fixtures
and fittings.
Do you ever ​use self-​employed clerks or
sub-contractors?​
No, we only use clerks trained by ourselves to AIIC
standards.
Checking the water supply
How are you able to provide us with such a
detailed report the very next day?
Testing of smoke alarms
All our reports are independently typed and
proofread. ​This allows our clerks to concentrate
on the inspection rather than the paperwork.
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Testimonials
We endeavour to get the job done right, first time, every time.
“We have worked with Emphasis for around 6 years. We have
always found their reports to be very thorough and detailed
as well as being user friendly and easy to read. In addition,
their back office team are always super helpful and will go out
of their way to accommodate the requirements that we have.
Overall an excellent company to be working with.”
— Michael - Portico
“Emphasis have always delivered the highest standard of
service and their flexibility and promptness in producing
reports really set them apart from the competition.
We will continue using Emphasis for our five Central London
offices and have no hesitation in recommending them to
anyone.”
— Martina - Carter Jonas
“Here at Kay & Co we would just like to say a big thank you.
Over the past 12 months we have been very impressed with
your level of service, you have all been incredibly helpful and
professional.
Feedback from our clients is always positive and it is very
reassuring that photos are provided as proof of condition.
We would not hesitate to recommend you to any of our
clients. Thank you for everything!”
— Louise - Kay & Co
“I have been using Emphasis Inventories for well over a year
now, during which time they have provided our agency with
a very high quality of reports and excellent service. We are
a busy office based in the West End and we rely on our
inventory providers to be fast, efficient and flexible.
They are always willing to go the extra mile and represent our
company in a very good way. The admin guys at Emphasis
work really hard to make sure everything runs smoothly. Our
inventory reports always reach us the next day, much to the
delight of our Landlords and Tenants.
They are always available to answer any questions or to
make bookings, even after normal office hours, week-ends or
even bank holidays! I can confidently recommend Emphasis
Inventories as a reliable supplier, and experts in their field.”
— Jo - LDG Partnership
“Emphasis are always very accurate and produce high quality
reports in a very quick time frame. The staff at Emphasis are
always very efficient and most of all helpful and friendly.
Meter readings are sometimes a bit of an issue with inventory
companies, however with Emphasis they bend over
backwards to get these done, and will even return to a
property if they were unobtainable on the day.
I would strongly recommend Emphasis to anyone who has
not yet tried them and will continue to use them in the future.”
— Julia - Cluttons LLP
“We began using Emphasis Inventories last year and have
been extremely pleased with the level of service we have
received. They have always been efficient, highly
professional and most importantly, accurate in their reporting.
As tenancies now rely so heavily on the use of inventories
and their subsequent check in and check out procedures, it is
essential that we can rely on any inventory company that we
use 100%, and with Emphasis this is very much the case.”
— Jason - Rubicon London Estate Agency Ltd.
“We have used Emphasis inventories for the last year and
they have been excellent. They are a friendly team who
are flexible, reliable and always respond quickly to any last
minute alterations.
The inventories are well documented and are presented well
with lots of photographs. We would definitely recommend
Emphasis to anyone looking for an Inventory company.”
— Trudy - Central Estates Lettings Ltd.
“We have used Emphasis Inventories for Almost 2 years now
and are extremely happy. Being part of such a large company
we have inventory companies approach us on a daily basis
but we wouldn’t use anyone other than Emphasis.
They are completely reliable and a lovely team. They always
find a way to fit our Inventories/Check ins/Check outs when
ever suits us.
I would highly recommend them to anyone, we have nothing
but good words to say about them!”
— Louise - Gascoigne-Pees
“I have worked with Emphasis Inventories for a few years now and really appreciate the level of service they provide, with the
smart and professional staff they employ they always get our jobs done. The prices are competitive too.”
— Paul - Druce & Co Ltd.
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Contact details
We operate 7 days a week 9am to 6pm including bank holidays.
Call Us:
020 7936 4566
Visit Us:
36 Pall Mall Deposit,
128 Barlby Road, London W10 6BL
Email Us:
info@emphasisinventories.co.uk
“Inventories are an absolutely essential document that provide a written benchmark, that
should be amended, updated and recreated before the beginning of each new tenancy”
- The Association Of Residential Letting Agents (ARLA)
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