13. (TCO 1) The purpose of an agenda is to define: 14. (TCO 1) If an initial low-level process intervention by a facilitator does not succeed in getting the group back on track, the facilitator should: 15. (TCO 1) During a meeting on security requirements for a new website, the team is unable to reach a decision because the corporate security policy was recently changed and no one is sure exactly what the new policy says. What should be the facilitator’s response? 16. (TCO 1) What should be the meeting facilitator’s response the first time that members of the group are late in returning from a break? 17. (TCO 2) A project agreement helps to eliminate unnecessary conflict within a virtual team because it: 18. (TCO 2) The enabler for traditional teams to operate virtually is: 19. (TCO 2) Leiber International is developing a new financial information system. The team to gather requirements for the new system includes members from Leiber’s offices in New York, Paris, Hong Kong, and Tokyo. As the team leader, you want to hold a meeting in which you present PowerPoint slides with objectives for the new system; demonstrate the operation of the old system to illustrate some problems; and then brainstorm with the whole team to generate ideas for the new system. The best communication tool to use for this example would be: 20. (TCO 2) McCaffrey Aviation, an international air-cargo firm, is developing a new logistics system. The team to gather requirements for the new system includes members from Los Angeles, Mumbai, Berlin, London, and Rio de Janeiro. You have an initial draft of the requirements, and you want to share this draft with the entire team and enable them to change and add to it. You expect that there will be frequent changes and additions by multiple people over the next several weeks. The best tool for the team to use in collaborating on this document is: 21. (TCO 6) A concept that allows subclasses to share the characteristics of their superclasses is called ____. 22. (TCO 6) A relationship between a “sports team” and the players, coaches, and sponsor would be described as what kind of relationship? 23. (TCO 6) A(n) ____ provides an overview of all of the use cases for a system. 24. (TCO 6) In the following class diagram for a help desk system: each Customer is associated with: 25. (TCO 6) Based on the following use case diagram for a help desk system: when an Agent closes an incident, as part of this process, he or she also: 26. (TCO 7) ____ testing tests individual code modules or methods before they are combined with other modules or methods. 27. (TCO 7) Niven Consulting is developing a new mobile app that consultants can use to enter their billable hours from their smartphones. The project is now entering the implementation phase and programmers are about to start coding the software modules. The project manager wants to make sure that each module works correctly by itself before it is added to the official project code library. The type of testing that should be used to provide this assurance is: 28. (TCO 7) Orwell Brothers Construction is developing a new budgeting system using an iterative development process. At the end of each iteration, the team wants to identify any unresolved issues that should be worked on during the next iteration. To do this task, the team should conduct __________ at the end of each iteration. 29. (TCO 7) Pournelle Products is planning to launch a new e-commerce website. A large segment of the company’s customer base consists of aging baby boomers with less than perfect eyesight and hand-eye coordination. The marketing director is concerned about whether these customers will be able to read the text on the site, and is worried that some might find the navigation scheme confusing. This situation indicates a need for _________ testing. 30. (TCO 8) Quality assurance (QA) activities during analysis concentrate on ____.
31. (TCO 8) If a system was analyzed and designed with object-oriented techniques, developers prepare test cases for each ____. 32. (TCO 8) Reynolds Realty has experienced problems with bugs in their production systems, so they are reorganizing their software