Filipino News April 2017

12 APRIL 2017. ISSUE 99 | www.filipinonews.nz | email: filipinonews@xtra.co.nz | tel: 027 495 8477, 09 838 1221 | Facebook: Filipino Migrant News
By JESSICA PHUANG
AUCKLAND - The
Northern Communications
Centre (NCC) is where 111
calls for emergencies
requiring assistance from
the Police, the Fire department
or ambulance are
directed to.
Inspector Kai Shao, a
Shift Commander at the
NCC, has some helpful
advice that will make you
more confident when you
need to contact the police
for emergencies or nonurgent
matters.
Jessica Phuang: How
many Police Communications
Centres are there in
NZ?
Inspector Shao: The
Police Communications
Centres receive 111 and
non-emergency calls and
dispatch police to jobs. We
provide the critical link
between the public and
frontline policing.
There are three Police
Communications Centres in
the country. Police
Northern Communications
Centre is based in
Auckland, Police Central
Communications Centre is
based in Wellington and
Police Southern Communications
Centre is based in
Guide to
reporting crime
to the Police
Christchurch.
The Police Northern
Communications Centre is
the largest Police Communications
Centre. It covers
the area from Cape Reinga
to Turangi. It services a
population of approximately
2.1 million people.
Jessica: What is your
role as Shift Commander at
the Communications
Centre?
Shao: As a Shift Commander
I have the ultimate
responsibility for all incidents
that reportedly occur
in our designated policing
area. With the assistance of
my section manager and
team leaders my job is to
ensure that all reported
incidents are promptly prioritised
based on their risk
assessment and dispatched
in accordance with our policy
and service agreement.
During major incidents,
such as firearms being discharged
during aggravated
robbery, fatal vehicle crash,
major search and rescue
operations and natural disaster,
I am the initial
Incident Controller to dispatch
and command attending
staff to take appropriate
actions to protect the public
and maintain law and order.
Jessica: If your Northern
Communication Centre
lines are busy are callers
kept waiting for a response?
Shao: The Police Communications
Centres work
in a 'virtual' environment.
This means that 111 and
non-emergency phone calls
are routed to the Centre that
has the next available call
taker.
To give you some perspectives,
the Police
Communications
Centres received over
1.9 million calls in
2015:
• 814,164 were 111
emergency calls
• 768,800 were general
calls (including *555)
• 415,957 were directed
to the Crime Reporting
Line
The Communications
Centres dispatched people
to around 3.1 million events
in 2015. This means that,
on average, 8493 events
were dispatched to every
day.
To ensure the service provided
to the public is maintained
at a high level the
Communications Centres
are required to answer 90%
of emergency calls within
10 seconds and 80% of
non-emergency calls within
30 seconds.
Jessica: What do Police
consider an emergency or a
high priority call?
Shao: Call 111 and ask
for Police when:
• someone is badly
injured or in danger
• there's a serious risk to
life or property
• a crime is being committed
and the offenders are
still there or have just left
• you've come across a
major public inconvenience,
such as trees blocking
a highway
• any of these things are
happening now or have just
happened
If you can't decide if it's a
real emergency and you're
still worried call 111 and
Jessica Phuang with
Inspector Kai Shao
ask us. We'll help you work
out what to do.
Jessica: When a person
calls 111 what actually happens?
Inspector: When you
call 111 a telecom operator
will answer your call and
ask which emergency service
you want - Fire,
Ambulance or Police. If it's
Police you'll be transferred
to a Police Communications
Centre.
Your call might be
answered in another Centre
if the one closest to you is
busy. No matter where the
call is answered your local
police will be on their way.
continues on pg 15
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