Horan Automation BPlan
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Q5: How satisfied are you with the maintenance service of your machine supplier?<br />
Slightly Happy<br />
neither happy nor unhappy<br />
With this question we wanted to see if an opportunity exists to capture some of our competitors<br />
market. We feel one of our strengths is that we have on the ground service support from<br />
engineers so we found out here that none of our target market are actually very happy with the<br />
service offered by their supplier. This shows an opportunity for us to be experts in this field and<br />
better our competition.<br />
Q6: When faced with an automation project who carries out the work?<br />
14<br />
12<br />
10<br />
8<br />
6<br />
4<br />
2<br />
0<br />
We do it in<br />
house<br />
We use<br />
preferred sub<br />
contractors<br />
We have<br />
never had<br />
any<br />
automation<br />
projects<br />
Our head<br />
office<br />
coordinates<br />
the project<br />
Depends on<br />
the project<br />
Here we were trying to find out how our target market’s procurement system works. Most of them<br />
have a preferred supplier list it seems so this leads us to find a way to have our company listed on<br />
these.<br />
38 | P a g e
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