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Contact <strong>MPRO</strong>’s Medicare Information Line<br />
24 hours a day/7 days a week for appeals<br />
(including holidays)*<br />
Mediation – Alternative Dispute Resolution<br />
Alternative Dispute Resolution (ADR) is a good option for<br />
resolving concerns that did not result in harm or risk of harm.<br />
Participation in ADR is voluntary. In order to participate in<br />
ADR, both you and your provider must agree.<br />
About <strong>MPRO</strong><br />
1-800-365-5899<br />
711-800-365-5899 (TTY users)<br />
*Note: Calls to appeal your discharge received after normal business<br />
hours are recorded and returned by <strong>MPRO</strong> the next day.<br />
<strong>MPRO</strong> is Medicare’s designated Quality Improvement<br />
Organization for Michigan. <strong>MPRO</strong> is a non-profit organization<br />
dedicated to improving the quality, safety, efficiency, and integrity<br />
of health care.<br />
To learn more about <strong>MPRO</strong>, call our Medicare Information<br />
Line, at 1-800-365-5899, or visit our Web site at<br />
www.mpro.org, and click on “For Medicare Consumers.”<br />
Look for the symbol.<br />
This material was prepared by <strong>MPRO</strong>, the Medicare Quality Improvement Organization for<br />
Michigan, under contract with the Centers for Medicare & Medicaid Services (CMS), an<br />
agency of the U.S. Department of Health and Human Services. The contents presented do not<br />
necessarily reflect CMS policy. 9SOW-MI-6.1-08-02<br />
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