20010918 OG 1. - U.S. Patent and Trademark Office

TM 134 OFFICIAL GAZETTE SEPT. 18, 2001
CLASS 35—ADVERTISING AND BUSINESS
FOR CUSTOMER RELATIONSHIP MANAGEMENT
SERVICES AND CUSTOMER CARE SERVICES FOR
OTHERS, NAMELY RECEIVING AND RESPONDING
TO SALES, SERVICE AND GENERAL INFORMATION
INQUIRIES OF CUSTOMERS THROUGH A VARIETY
OF ELECTRONIC MEDIA; EMPLOYMENT AGENCY
SERVICES; BUSINESS CONSULTING AND MANAGE-
MENT FOR CUSTOMER INTERACTION MANAGE-
MENT CENTERS PROVIDING CUSTOMER CARE AND
CUSTOMER RELATIONSHIP MANAGEMENT SER-
VICES (U.S. CLS. 100, 101 AND 102).
CLASS 41—EDUCATION AND ENTERTAIN-
MENT
FOR EDUCATION SERVICES, NAMELY, TRAINING
COURSES AND SEMINARS IN THE FIELD OF PROVID-
ING CUSTOMER CARE AND CUSTOMER RELATION-
SHIP MANAGEMENT SERVICES, NAMELY, SERVICES
WHICH FOCUS ON RECEIVING AND RESPONDING TO
SALES, SERVICE, TECHNICAL SUPPORT AND GENER-
AL INFORMATION INQUIRIES OF CUSTOMERS OF
OTHERS (U.S. CLS. 100, 101 AND 107).
CLASS 42—MISCELLANEOUS SERVICES
FOR COMPUTER PROGRAMMING SERVICES FOR
OTHERS; APPLICATION SERVICE PROVIDER FEA-
TURING SOFTWARE FOR MANAGING AND OPERA-
TION OF CUSTOMER RELATIONSHIP MANAGEMENT
CENTERS; TECHNICAL CONSULTING IN THE FIELD
OF HARDWARE AND SOFTWARE SYSTEMS AND
SOLUTIONS; IMPLEMENTATION OF SOFTWARE FOR
MANAGING AND OPERATION OF CUSTOMER RELA-
TIONSHIP MANAGEMENT CENTERS; DATABASE DE-
VELOPMENT SERVICES FOR OTHERS AND
TECHNICAL CONSULTATION RENDERED IN CON-
NECTION THEREWITH IN THE FIELD OF CUSTOMER
CARE AND CUSTOMER RELATIONSHIP MANAGE-
MENT; PRODUCT RESEARCH AND DEVELOPMENT
FOR OTHERS; AND COMPUTER DISASTER RECOV-
ERY PLANNING SERVICES; TECHNICAL SUPPORT
SERVICES, NAMELY TROUBLESHOOTING OF COM-
PUTER HARDWARE AND SOFTWARE PROBLEMS VIA
TELEPHONE, E-MAIL IN PERSON AND THE INTER-
NET (U.S. CLS. 100 AND 101).
SN 76-043,734. TELETECH HOLDINGS, INC., DENVER, CO.
FILED 5-8-2000.
SHAREDSOURCING
CLASS 9—ELECTRICAL AND SCIENTIFIC
APPARATUS
FOR COMPUTER SOFTWARE FOR USE IN THE
PROVISION OF CUSTOMER CARE AND CUSTOMER
RELATIONSHIP MANAGEMENT SERVICES, NAMELY,
FOR USE IN MANAGING AND ACCESSING DATA-
BASES FOR RECEIVING AND RESPONDING TO SALES,
SERVICE, TECHNICAL SUPPORT AND GENERAL IN-
FORMATION INQUIRIES OF CUSTOMERS OF OTHERS
INDEPENDENTLY, AND IN A SHARED ENVIRON-
MENT WITH A CUSTOMER AND A CUSTOMER’S
OTHER VENDORS (U.S. CLS. 21, 23, 26, 36 AND 38).
CLASS 35—ADVERTISING AND BUSINESS
FOR CUSTOMER RELATIONSHIP MANAGEMENT
SERVICES AND CUSTOMER CARE SERVICES FOR
OTHERS, NAMELY RECEIVING AND RESPONDING
TO SALES, SERVICE AND GENERAL INFORMATION
INQUIRIES OF CUSTOMERS THROUGH A VARIETY
OF ELECTRONIC MEDIA PERFORMED INDEPEN-
DENTLY, AND IN A SHARED ENVIRONMENT WITH
A CUSTOMER AND A CUSTOMER’S VENDORS; EM-
PLOYMENT AGENCY SERVICES; BUSINESS CONSULT-
ING AND MANAGEMENT FOR CUSTOMER
INTERACTION MANAGEMENT CENTERS PROVIDING
CUSTOMER CARE AND CUSTOMER RELATIONSHIP
MANAGEMENT SERVICES FOR CUSTOMERS INDE-
PENDENTLY, AND IN A SHARED ENVIRONMENT
WITH A CUSTOMER AND A CUSTOMER’S VENDORS
(U.S. CLS. 100, 101 AND 102).
CLASS 41—EDUCATION AND ENTERTAIN-
MENT
FOR EDUCATION SERVICES, NAMELY, TRAINING
COURSES AND SEMINARS IN THE FIELD OF PROVID-
ING CUSTOMER CARE AND CUSTOMER RELATION-
SHIP MANAGEMENT SERVICES, NAMELY, SERVICES
WHICH FOCUS ON RECEIVING AND RESPONDING TO
SALES, SERVICE, TECHNICAL SUPPORT AND GENER-
AL INFORMATION INQUIRIES OF CUSTOMERS OF
OTHERS PROVIDED INDEPENDENTLY AND IN A
SHARED ENVIRONMENT WITH A CUSTOMER AND A
CUSTOMER’S OTHER VENDORS (U.S. CLS. 100, 101
AND 107).
CLASS 42—MISCELLANEOUS SERVICES
FOR COMPUTER PROGRAMMING SERVICES FOR
OTHERS; APPLICATION SERVICE PROVIDER FEA-
TURING SOFTWARE FOR MANAGING AND OPERA-
TION OF CUSTOMER RELATIONSHIP MANAGEMENT
CENTERS; TECHNICAL CONSULTING IN THE FIELD
OF HARDWARE AND SOFTWARE SYSTEMS AND
SOLUTIONS; IMPLEMENTATION OF SOFTWARE FOR
MANAGING AND OPERATION OF CUSTOMER RELA-
TIONSHIP MANAGEMENT CENTERS; DATABASE DE-
VELOPMENT SERVICES FOR OTHERS AND
TECHNICAL CONSULTATION RENDERED IN CON-
NECTION THEREWITH IN THE FIELD OF CUSTOMER
CARE AND CUSTOMER RELATIONSHIP MANAGE-
MENT; PRODUCT RESEARCH AND DEVELOPMENT
FOR OTHERS; AND COMPUTER DISASTER RECOV-
ERY PLANNING SERVICES; TECHNICAL SUPPORT
SERVICES, NAMELY TROUBLESHOOTING OF COM-
PUTER HARDWARE AND SOFTWARE PROBLEMS VIA
TELEPHONE, E-MAIL IN PERSON AND THE INTER-
NET (U.S. CLS. 100 AND 101).
SN 76-044,138. LIGHTBULB PRESS, INC., NEW YORK, NY.
FILED 5-11-2000.
OWNER OF U.S. REG. NOS. 2,282,990 AND 2,287,512.
NO CLAIM IS MADE TO THE EXCLUSIVE RIGHT TO
USE "PRESS", APART FROM THE MARK AS SHOWN.