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L.B. Bohle Innovativ 02/2017 EN

The customer magazine of the special maschine builder L.B. Bohle from Ennigerloh/Germany is published twice a year.

The customer magazine of the special maschine builder L.B. Bohle from Ennigerloh/Germany is published twice a year.

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INNOVATIV 2 | <strong>2017</strong><br />

Looking back at Interpack<br />

Interview with the two CEO’s<br />

Twin-screw granulator BCG


Dear Readers<br />

<strong>2017</strong> is again characterized by numerous<br />

innovations and highlights for L.B. <strong>Bohle</strong><br />

Maschinen + Verfahren GmbH. At the<br />

beginning of the year, we, Dipl. Ing. Tim<br />

Remmert and Dipl. Ing. Thorsten Wesselmann, were handed over the<br />

management of Lorenz. B. <strong>Bohle</strong>’s company. First of all, we would like<br />

to sincerely thank Mr. <strong>Bohle</strong> for putting his trust in us. Lorenz <strong>Bohle</strong> will<br />

support and advise the company as Chairman of the Advisory Board as<br />

he continues to contribute his ideas and expertise.<br />

The first eight months have been characterized by trust and continuity<br />

on the one hand and trade fair highlights, machine innovations and the<br />

expansion of the Sassenberg site on the other. Both the customers and<br />

the employees value the continuity and reliability of our work, and the<br />

relationship of trust in particular is a decisive argument to maintain our<br />

successful position in the market.<br />

It continues to be the goal of L.B. <strong>Bohle</strong> Maschinen + Verfahren GmbH<br />

to be an independent medium-sized enterprise that is an innovator and<br />

technology leader in the pharmaceutical supplier segment where standards<br />

and benchmarks are set. With our developments and machines<br />

for continuous production, we contribute to shaping future production<br />

processes of an entire industry. It will certainly take some time until the<br />

final breakthrough is achieved in this area but we are already setting<br />

technological standards with our modular system today.<br />

In the workshop for continuous production that will take place from<br />

19-21 September <strong>2017</strong> at our Technology Center, we will demonstrate<br />

the benefits of the production technology and of our continuous system<br />

with internationally renowned experts and speakers. The system by<br />

L.B. <strong>Bohle</strong> is the only one worldwide which can produce film-coated<br />

tablets through direct compression, dry compacting and wet granulation.<br />

At Interpack, the leading trade fair in Düsseldorf, we presented our<br />

concepts for batch and continuous processes to an international audience.<br />

Together with our cooperation partner, KORSCH AG, the specialist for<br />

tablet presses, we demonstrated our expertise and attracted the largest<br />

number of visitors in our company’s history.<br />

This interest in our machines and processes clearly shows that we are<br />

right on track for the future as technology leader and innovator “Made<br />

in Germany”. We will continue in line with Lorenz <strong>Bohle</strong>’s claim and<br />

produce machines “that are better than the market”.<br />

In order to meet the increasing demands, in particular for complex and<br />

interlinked handling systems, we are currently investing in the Sassenberg<br />

site and are expanding the construction complex by more than 600 m².<br />

Dear readers, as you can see, we can reflect on an eventful year so far.<br />

We look forward to continued success and cooperation with you and<br />

the challenges ahead.<br />

Kind regards,<br />

Tim Remmert und Thorsten Wesselmann<br />

2 INNOVATIV 2 | <strong>2017</strong>


Interpack <strong>2017</strong> –<br />

Strongest visitor interest ever<br />

Joint trade fair appearance with KORSCH AG met with great enthusiasm<br />

Interpack <strong>2017</strong> was a great success for L.B. <strong>Bohle</strong> Maschinen +<br />

Verfahren GmbH. At the joint booth with KORSCH AG comprising an<br />

area of more than 450 m², there was an endless coming and going<br />

of international customers requesting information on the latest trends<br />

in batch and continuous production from the special machine builder<br />

from Ennigerloh.<br />

Already in 2016, the management of L.B. <strong>Bohle</strong> and KORSCH began<br />

planning a joint appearance at Interpack <strong>2017</strong> in Düsseldorf in order to<br />

draw more attention. “We know each other very well due to joint activities<br />

surrounding the development of the continuous production plant at the<br />

Technology Center and many similar representations worldwide. We have<br />

worked together successfully on various projects many times, therefore<br />

it made sense to also exhibit together at a leading international trade<br />

fair,” states Tim Remmer, Executive Director of L.B. <strong>Bohle</strong> Maschinen +<br />

Verfahren GmbH. The visitors were enthused by the joint booth concept,<br />

the machines on display and the comprehensive consultation.<br />

Extensive product portfolio for batch production<br />

L.B. <strong>Bohle</strong> attached great emphasis on proving the comprehensive<br />

core competence in the production of pharmaceutical solid particles at<br />

Interpack. The medium-sized enterprise offers an extensive portfolio for<br />

batch and continuous production.<br />

INNOVATIV 2 | <strong>2017</strong> 3


Another attraction: Andreas<br />

Teske (middle) informs about<br />

the dry granulator BRC.<br />

The large product range of granulation solutions was covered by three<br />

machines at Interpack. The BRC 25 represented the dry granulation<br />

segment. The impressive granulation system Compact Unit, a combination<br />

of fluid bed and high-shear granulation, sets the standard when<br />

it comes to flexibility, a smooth process flow and efficiency combined<br />

with a small footprint.<br />

With the BCG 25, the developers from <strong>Bohle</strong> presented a new twinscrew<br />

granulator to the international audience. The BCG can be used as<br />

a stand-alone system or fully integrated into the continuous production<br />

line by <strong>Bohle</strong>.<br />

Another innovation, the tablet checker KA 280, celebrated its European<br />

premiere at Interpack. Following the presentation of the latest<br />

generation of the KA at PMEC in Mumbai and Interphex in New York,<br />

the KA also excited the European audience. The machine can check up<br />

to one million tablets per hour.<br />

The film coater BFC 400 was presented as a high-end version of <strong>Bohle</strong>’s<br />

coater models for pharmaceutical film coating. With a 40 percent higher<br />

output compared to competing products and the best uniformity (RSD <<br />

two percent), the BFC underscores the technological edge.<br />

An alternative to the traditional coating drum is offered by a slotted<br />

coater drum which has been used for coating miniature tablets in numerous<br />

productions since 2009. This drum was designed with a corresponding<br />

perforation in which not only standard but also extremely small cores<br />

with a diameter of 1.5 millimetres can be coated.<br />

4 INNOVATIV 2 | <strong>2017</strong>


An absolute highlight in hall 17:<br />

the Compact Unit consisting of<br />

BFS 240 and GMA 600.<br />

The newly presented KA 280 aroused great<br />

interest. The usage in pharma and food<br />

production shows its flexibility.<br />

“We have presented ourselves as a comprehensive solution provider at<br />

Interpack – and successfully conveyed this message. The customer can<br />

get highly efficient and flexible products from one source,” sums up<br />

Thorsten Wesselmann, Executive Director.<br />

Continuous processes as pillars<br />

Continuous manufacturing processes were a central topic at Interpack.<br />

With the continuous production plant in modular set-up, L.B. <strong>Bohle</strong> offers<br />

a production line which allows direct compression, wet granulation<br />

and dry compacting. For the Chairman of the Advisory Board, Lorenz<br />

<strong>Bohle</strong>, continuous production is an important pillar for a successful<br />

future of the company. After all, “the constant further development of<br />

continuous production creates a sound base for competing with global<br />

corporations in terms of technology as a medium-sized machine-builder.”<br />

More than 170,000 visitors at Interpack attest to the international<br />

profile and significance of the trade fair. L.B. <strong>Bohle</strong> Maschinen + Verfahren<br />

GmbH set a clear benchmark for its own position in the market and<br />

thanks all customers and guests for their visit to the trade fair.<br />

For further information on Interpack visit:<br />

www.lbbohle.de | www.lbbohle.com<br />

www.your-process-in-mind.com<br />

INNOVATIV 2 | <strong>2017</strong> 5


»Customers put trust<br />

in our know-how«<br />

An interview with Tim Remmert and Thorsten Wesselmann<br />

After a sluggish start into the business year <strong>2017</strong>, L. B. <strong>Bohle</strong> Maschinen<br />

+ Verfahren has gained momentum in the second quarter. “May has<br />

been our best month in years,” reports Executive Director Tim Remmert.<br />

For the <strong>2017</strong> financial year, he and his Co-Executive Director Thorsten<br />

Wesselmann estimate that the sales forecast of EUR “50 million plus<br />

X” will definitely be reached. In an interview, they take a look back at<br />

their first months at the top management level.<br />

How did business develop in the first quarter <strong>2017</strong>?<br />

Tim Remmert: We are fully on track again after a rather weak quarter.<br />

The sluggish start was to be expected since we had a very strong 2016,<br />

especially in Germany. More and more pharmaceutical companies are<br />

»Experts worldwide no longer<br />

wonder whether it is possible, but<br />

when the breakthrough will come.<br />

The ‘point of no return’ has already<br />

been passed.«<br />

Thorsten Wesselmann<br />

characterized by corporate structures and have long decision-making<br />

routes. But from April onwards, demand picked up. And May has been<br />

our best month in years.<br />

What does this delay mean for L.B. <strong>Bohle</strong> and the production?<br />

Tim Remmert: The pre-project stages are becoming longer. And<br />

when decisions have finally been made, there is often little time left for<br />

implementation.<br />

Thorsten Wesselmann: Our machines must be tailored to the individual<br />

customer and some also need to be developed further. This means<br />

we usually require a lead time of three months. As a technology leader,<br />

we benefit from our customers’ trust in our long-standing expertise.<br />

It is important that we have also gained a foothold among the global<br />

companies so that we are considered by the purchasers in almost all<br />

large-scale projects.<br />

Which regions have developed especially well in <strong>2017</strong>?<br />

Remmert: Order intake is stable in general. Russia still demonstrates<br />

an above-average growth as the government massively supports the<br />

establishment of an independent pharmaceutical industry. Moreover,<br />

the exchange rate has stabilized. This means that companies have more<br />

foreign currency for investments.<br />

What about other parts of Europe?<br />

Remmert: Germany and the EU countries remain at a solid level. Brexit<br />

has had no significant impact because business in the UK was rather<br />

difficult anyway and not as significant. Demand in Switzerland, the<br />

home of several major pharmaceutical companies, is developing very<br />

positively. Currently, we are even establishing a <strong>Bohle</strong> subsidiary there.<br />

What efforts are being made in Asia and North and South<br />

America?<br />

Remmert: In China, we have reinforced our sales team with two new<br />

members. Our special focus is on India as a booming pharmaceuticals<br />

market. Most recently, we were able to place several reference plants<br />

on the market. But still, all markets are difficult in Asia. They require<br />

perseverance. In North America, we are at the previous year’s level<br />

but there is still room for further sales. The development in Argentina<br />

and Chile is very pleasing. On the other hand, Brazil has lost its im-<br />

6 INNOVATIV 2 | <strong>2017</strong>


The two CEO’s Tim Remmert (r.) and<br />

Thorsten Wesselmann (l.) in front of<br />

the KOCO ® at the Technology Center.<br />

portance as a growing driver almost completely due to the economic<br />

and government crisis.<br />

L.B. <strong>Bohle</strong> has been pushing continuous production forward<br />

for years: How far has the development advanced? When will<br />

the market be ready for the first plant?<br />

Wesselmann: There is a great deal of interest in continuous production.<br />

For experts worldwide, its is no longer a question of “if”, but rather<br />

“when” the breakthrough will come. It is the same as with e-mobility.<br />

But everybody in the industry knows: The “point of no return” has already<br />

been passed. At the same time, we have to be aware that we will need<br />

perseverance because new long-term production plants are planned.<br />

How can you facilitate the breakthrough of the new procedures?<br />

Wesselmann: At the Technology Center, we make first -class development<br />

and testing facilities available to customers and scientists. Moreover, we<br />

are actively advancing the topic with international conferences – e.g.<br />

from 19 – 21 September <strong>2017</strong> in Ennigerloh.<br />

What potential does continuous production offer?<br />

Wesselmann: For pharmaceutical manufacturers, it leads to shorter time<br />

to market, more flexible production including small batches and highest<br />

precision and quality due to comprehensive process monitoring and<br />

control. All in all, the pharmaceutical industry can save time and money.<br />

Remmert: For machine builders like us, the technology still offers<br />

considerable growth potential: A complete continuous production<br />

plant quickly reaches an investment volume of EUR six to 20 million<br />

(depending on the operating parameters) and the first steps will<br />

certainly be partial solutions.<br />

INNOVATIV 2 | <strong>2017</strong> 7


How did the first joint trade fair appearance in cooperation<br />

with KORSCH AG pay out in this regard?<br />

Remmert: We clearly see great potential in an even closer cooperation<br />

with KORSCH AG. At Interpack, we drew the attention of more visitors<br />

than ever before. Many of them praised the strategic, logical step, as we<br />

are two of the few medium-sized companies that are on par with the<br />

large corporations when it comes to technology. Short decision-making<br />

processes and financial independence enable us to implement new<br />

developments faster and more flexibly than our competitors. This is why<br />

we will be having a joint appearance at Achema again.<br />

You took over operational responsibility from the company<br />

founder Lorenz <strong>Bohle</strong> at the beginning of <strong>2017</strong>. What was<br />

the response to this change from the industry and from the<br />

company?<br />

Remmert: Since we have been working closely with our industry<br />

contacts, partners and customers for many years, this management<br />

change was very seemless. Moreover, we intentionally always emphasize<br />

continuity. And most importantly, Lorenz <strong>Bohle</strong> gladly supports us<br />

whenever we need it.<br />

Wesselmann: We not only feel the trust of the customers but also that<br />

of the employees. Internally, we have used the good foundation and<br />

processes to put responsibility on a broader footing. This means that<br />

we regularly discuss current projects and developments. We continue to<br />

have a mutual trust between management and our employees.<br />

Flexibility is all that matters: direct compression, dry or wet<br />

granulation are possible with this equipment. In September,<br />

a workshop will take place at the Technology Center.<br />

8 INNOVATIV 2 | <strong>2017</strong>


New, more flexible BCG<br />

Twin-screw granulation as an easy and efficient starting<br />

point to enter the world of continuous manufacturing<br />

The new BCG 25 is a magnet for visitors: Dr. Robin Meier<br />

explains the twin-screw ganulator’s benefits.<br />

well-established and extensively described method to perform<br />

A continuous wet granulation is twin-screw granulation (TSG). In the<br />

beginning of the 2000s and in the years that followed, the process was<br />

described and followed up by several research groups. TSG is a fully continuous<br />

process by design and can be a starting point for pharmaceutical<br />

companies to launch activities related to continuous manufacturing.<br />

Compared to batch granulation, continuous granulation is characterized<br />

by a constant in- and output of material through the processing zone.<br />

Powder is delivered to two screws, which are co-rotating in a barrel and<br />

transport and shear the material along the process to the granulator<br />

outlet. The major difference between TSG and extrusion is the missing die<br />

plate at the end of the machine. Consequently, the wet material does not<br />

experience a strong densification, but solely falls out of the granulator.<br />

The TSG-setup yields several advantages, such as:<br />

• short process residence times < 1 min - 10 s<br />

• fast and efficient reaction to process and quality deviations<br />

• reduction of machine footprint and GMP-area: the amount<br />

of produced granules is determined by the production time<br />

INNOVATIV 2 | <strong>2017</strong> 9


• thereby, elimination of scale-up issues<br />

• mixing and granulation in one step<br />

• possibility to implement 100 % in-line product quality-control<br />

• no disposal of failure batches – only non-conforming<br />

material is rejected<br />

• execution of experimental plans in shortest time<br />

The definitive TSG does not exist. In fact, a TSG provides plenty of<br />

adjustable parameters and possibilities to vary the setup. Furthermore,<br />

different machines, mainly feeders, can be employed alongside the process,<br />

which increases the degree of freedom of the system even further. The<br />

BCG 25 (<strong>Bohle</strong> Conti Granulator), which was newly developed for the<br />

Technology Center in the headquarters in Ennigerloh, is the heart of the<br />

wet granulation part of the <strong>Bohle</strong> Continuous Production Line. The “25”<br />

stands for the diameter of one screw, which is 25 mm. The BCG 25 is<br />

a result of years of experience in twin-screw granulation and features<br />

several advantages compared to conventional twin-screw granulators<br />

on the market. It is divided into five zones of equal length, from which<br />

the last three can be tempered (heating or cooling) independently from<br />

each other. Depending on the needs of the customer, the first two zones<br />

can be built to be tempered (e.g. for melt granulation). The temperatures<br />

of the different zones are major parameters which can manipulate the<br />

product characteristics, especially during the granulation of freely soluble<br />

compounds. Therefore, within the recently developed version of the BCG,<br />

a highly effective and flexible tempering of the top and the lower part<br />

of the barrel is realized. This unique way of tempering ensures constant<br />

processing temperatures over time and prevents the generation of<br />

excessive heat to avoid damage to the material.<br />

Each of the five zones offers the possibility to insert different ports in<br />

it, which easily facilitates powder feeding and liquid dosing at different<br />

and even multiple positions of the process, without the need to change<br />

much of the setup. Thus, split-feeding can be realized and shear sensitive<br />

materials can be added at a later part of the process. Furthermore, the<br />

implementation of process analytical technologies at various positions<br />

of the granulator is realized. This enables the investigation of critical<br />

quality attributes of the product with techniques such as near-infraredor<br />

Raman-spectroscopy.<br />

Fast changeover of screw<br />

One important feature of the BCG is the tiltable barrel, allowing for a<br />

fast changeover of the screw configuration as well as a fast cleaning<br />

and inspection of the processing zone. This simplifies R&D activities and<br />

improves process understanding as the behavior of the material inside<br />

the barrel can be inspected.<br />

Closed barrel of the BCG 25, featuring<br />

the flexible insertable ports and the<br />

liquid addition zone.<br />

10 INNOVATIV 2 | <strong>2017</strong>


An important characteristic is the screw diameter and the length to diameter<br />

ratio of the screws. To cover a wide range of throughputs from a<br />

few kg/h up to more than 50 kg/h (which is always material depending),<br />

at L.B. <strong>Bohle</strong> by standard a screw diameter of 25 mm and a length of<br />

20 x D is applied, but this is adjustable to the specific process demands.<br />

Small nozzles prevent blockage<br />

Virtually an infinite number of different screw configurations is possible<br />

by combining different types of elements, which results in granules of<br />

different characteristics. Porosity, compactibility, granule size, etc. are<br />

subject to this influence. Conveying elements are used to convey the<br />

material through the barrel with minimal input of shear energy. The<br />

pitch of the elements can also be varied, to alter the conveyed mass per<br />

screw revolution. Kneading elements are thin discs or longer blocks. The<br />

imparted shear energy increases and the conveying capacity decreases<br />

with an increasing advanced angle of the kneading zone. An intermediate<br />

between these two extremes is represented by distributive flow elements,<br />

which feature conveying capacity as well as shear energy. To conserve<br />

the screws and the barrel, the screws are specially mounted, very steadily<br />

agitated and prevented from moving radially inside the barrel, which<br />

could cause damage to screws and the barrel itself.<br />

The introduction of liquid into the process is of major importance<br />

and the accuracy and precision of this sub-process has to be ensured.<br />

Therefore, within the BCG, a pressurized pump is employed, to deliver<br />

the liquid in a pulsation-free way as a constant stream, even at lowest<br />

feeding rates or viscosities > 1 Pas. In this innovative setup, we apply<br />

nozzles with very small openings in order to prevent a blockage of the<br />

nozzles through bypassing powder, to guarantee process stability and<br />

to prevent the creation of huge and lumpy granule-nuclei due to the<br />

generated small liquid droplets. Thereby, wetting uniformity of the whole<br />

mass and the granulation of even hydrophobic powders becomes easily<br />

feasible. The controls of the pump are naturally implemented in the overall<br />

control of the granulator and feature precise control of the feeding rate<br />

and cutouts when exceeding the preset pressure limit.<br />

The flexibility of TSG and how easy it is to adopt this process qualify it<br />

as a perfect and versatile tool for the continuous production of granules<br />

in research and development as well as in production, and thus can be<br />

a door opener into the world of continuous manufacturing.<br />

Opened barrel with front view on the<br />

screws, which are the heartpiece and<br />

the processing zone of the BCG 25.<br />

Total view on the<br />

compact and<br />

movable BCG 25.<br />

INNOVATIV 2 | <strong>2017</strong> 11


Workshop on continuous production<br />

Technology Center welcomes experts in September<br />

Through the workshop on continuous production, L.B. <strong>Bohle</strong> offers its<br />

customers, interested parties and industry professionals the possibility<br />

to gather initial experience in working with continuous production systems.<br />

The globally unique system at the Technology Center in Ennigerloh<br />

enables continuous production of film coated tablets through direct<br />

compression, dry compacting and wet granulation. L.B. <strong>Bohle</strong> offers its<br />

customers all continuous process steps from the powder through to the<br />

coated tablet from one source.<br />

At the workshop from 19-21 September <strong>2017</strong>, the participants<br />

are going to learn all about the following topics:<br />

• Continuous process by L.B. <strong>Bohle</strong><br />

• Tablet compressing in continuous production<br />

• Formulations of solids in continuous production<br />

• Challenges associated with dosing and blending pharmaceutical solids<br />

• PAT in continuous production<br />

• Continuous production in generics manufacturing<br />

• Correlations between quality control and process control<br />

The practical exercises at the continuous production plant accompanying<br />

the comprehensive lectures will certainly be a highlight. In practical<br />

demonstrations conducted over several hours, all process steps will be<br />

presented and the production of tablets will be showcased.<br />

In addition to presentations by the cooperation partner Gericke and<br />

KORSCH AG, Prof. Dr. Kleinebudde of HHU Düsseldorf, Dr. Hubertus<br />

Rehbaum and Ajay Pazhayattil of Apotex are going to give lectures on<br />

continuous production.<br />

Registration at:<br />

www.bit.ly/registration_bohle<br />

The workshop fee per person will be € 985.00<br />

For further information please visit:<br />

www.continuous-production.com<br />

12 INNOVATIV 2 | <strong>2017</strong>


With the KOCO ® L.B. <strong>Bohle</strong> is technologically at the cutting<br />

edge. Shortest cycle times and tolerance deviations when<br />

applying the suspension of under 3% are only two advantages.<br />

INNOVATIV 2 | <strong>2017</strong> 13


Plant 2: First dig of the<br />

shovel for building extension<br />

Expansion of the construction complex will<br />

be completed at the end of the year<br />

At the beginning of July, the expansion of the construction at the<br />

Sassenberg site started with an official ground-breaking ceremony.<br />

Together with the extension, the total area of the construction complex<br />

will be 1,040 m² in the future. In 2011, L. B. <strong>Bohle</strong> Maschinen + Verfahren<br />

GmbH had already invested EUR 2.5 million in the development at Plant<br />

2. With a total area of 3,500 m², handling machines and blenders will<br />

be constructed and produced at that site.<br />

Ever since it was established in 2000, the Sassenberg site has taken a<br />

special role in the company structure of L.B. <strong>Bohle</strong> Maschinen + Verfahren<br />

GmbH. “The production in our Plant 2 is very innovative and effective.<br />

The consistently high production figures over the past years contributed<br />

to the growth of the overall company,” states Thorsten Wesselmann,<br />

Executive Director. “Especially lifting columns and blenders as well as<br />

our containers are in high demand on the market. The same applies to<br />

sieving systems, combined systems or containment solutions. With that<br />

in mind, the expansion of the construction complex was a wise decision<br />

and absolutely necessary,” explains Thorsten Wesselmann.<br />

The company founder and Chairman of the Advisory Board, Lorenz<br />

<strong>Bohle</strong>, took over construction management and keeps a close eye on the<br />

schedule. “We will be able to move into the building at the end of the<br />

year. The latest technology will be installed in the offices, meeting rooms<br />

and archives. The total investment amounts to EUR 1 million,” states<br />

Lorenz <strong>Bohle</strong>. “Thanks to the new construction, we are now prepared<br />

for future production increases.”<br />

The extension in Sassenberg progesses<br />

quickly. The offices should be ready for<br />

move-in by the end of the year.<br />

14 INNOVATIV 2 | <strong>2017</strong>


L.B. <strong>Bohle</strong> re-approved as<br />

“known consignor“<br />

Certification by the Federal Aviation<br />

Office successfully completed<br />

B. <strong>Bohle</strong> Maschinen + Verfahren GmbH again passed the certification<br />

L. process by the Federal Aviation Office (Luftfahrt-Bundesamt, LBA) with<br />

flying colors. Plant 2 in Sassenberg has been re-approved as a “known<br />

consignor”. Due to the completed documentation, L.B. <strong>Bohle</strong> becomes<br />

part of a secure supply chain when delivering freight to the customer.<br />

In contrast to the traditional international shipment of the product,<br />

the classification as “known consignor” guarantees that L.B. <strong>Bohle</strong> has<br />

created a standardized procedure for secure airfreight handling and<br />

has implemented the official requirements of the LBA. The certification<br />

(validation) as “known consignor” proves that all conditions for handling<br />

secure air freight in civil aviation are documented and implemented. The<br />

known consignor independently ensures that the identified air freight/air<br />

mail is adequately protected against unauthorized access or tampering<br />

at its company site or on its premises.<br />

Thus, the identified air freight of the known consignor does not have to<br />

be subjected to another control but can be “securely” handed over to<br />

any company with the status of a regulated agent.<br />

After L.B. <strong>Bohle</strong> had successfully passed the validation in summer<br />

2013 for the first time, the second validation came this year. All regulations<br />

pertaining to air freight were examined and fulfilled. Furthermore,<br />

all of the processes and documents at the company complied with the<br />

regulations of the LBA, so that the LBA commission re-issued the “known<br />

consignor” certificate for L.B. <strong>Bohle</strong>.<br />

For Thorsten Wesselmann, Technical Director, this certification is very<br />

important as “we continue to offer our customers excellent service with<br />

this certification which accelerates the shipping process and thus saves<br />

the customer time and money.”<br />

Customer satisfaction is a valuable asset<br />

For the innovative machine builder L.B. <strong>Bohle</strong>, customer satisfaction<br />

is a continuing goal and an essential indicator of the quality of<br />

services provided by the company. The quality of the goods and the<br />

customer relations as well as the corresponding measures implemented<br />

towards exceeding customer expectations are constantly<br />

being monitored.<br />

L.B. <strong>Bohle</strong> aims to maximize customer satisfaction by keeping<br />

the promises made from the initial sales discussions, to the product<br />

brochures, right through to the quality of the end product or service.<br />

It is critical for L.B. <strong>Bohle</strong> to systematically follow up and improve<br />

the products and services after delivery. Therefore, we sincerely rely<br />

on the feedback of our customers.<br />

Please support us and our processes and take<br />

a few minutes to answer our questionnaire at:<br />

www.bit.ly/satisfaction_bohle<br />

INNOVATIV 2 | <strong>2017</strong> 15


L.B. <strong>Bohle</strong><br />

Maschinen + Verfahren GmbH<br />

Industriestraße 18<br />

D-59320 Ennigerloh<br />

+49 (0) 2524 9323-0<br />

+49 (0) 2524 9323-399<br />

info@lbbohle.com<br />

www.lbbohle.com<br />

© Copyright by L.B. <strong>Bohle</strong>

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