L.B. Bohle Innovativ 02/2017 EN
The customer magazine of the special maschine builder L.B. Bohle from Ennigerloh/Germany is published twice a year.
The customer magazine of the special maschine builder L.B. Bohle from Ennigerloh/Germany is published twice a year.
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INNOVATIV 2 | <strong>2017</strong><br />
Looking back at Interpack<br />
Interview with the two CEO’s<br />
Twin-screw granulator BCG
Dear Readers<br />
<strong>2017</strong> is again characterized by numerous<br />
innovations and highlights for L.B. <strong>Bohle</strong><br />
Maschinen + Verfahren GmbH. At the<br />
beginning of the year, we, Dipl. Ing. Tim<br />
Remmert and Dipl. Ing. Thorsten Wesselmann, were handed over the<br />
management of Lorenz. B. <strong>Bohle</strong>’s company. First of all, we would like<br />
to sincerely thank Mr. <strong>Bohle</strong> for putting his trust in us. Lorenz <strong>Bohle</strong> will<br />
support and advise the company as Chairman of the Advisory Board as<br />
he continues to contribute his ideas and expertise.<br />
The first eight months have been characterized by trust and continuity<br />
on the one hand and trade fair highlights, machine innovations and the<br />
expansion of the Sassenberg site on the other. Both the customers and<br />
the employees value the continuity and reliability of our work, and the<br />
relationship of trust in particular is a decisive argument to maintain our<br />
successful position in the market.<br />
It continues to be the goal of L.B. <strong>Bohle</strong> Maschinen + Verfahren GmbH<br />
to be an independent medium-sized enterprise that is an innovator and<br />
technology leader in the pharmaceutical supplier segment where standards<br />
and benchmarks are set. With our developments and machines<br />
for continuous production, we contribute to shaping future production<br />
processes of an entire industry. It will certainly take some time until the<br />
final breakthrough is achieved in this area but we are already setting<br />
technological standards with our modular system today.<br />
In the workshop for continuous production that will take place from<br />
19-21 September <strong>2017</strong> at our Technology Center, we will demonstrate<br />
the benefits of the production technology and of our continuous system<br />
with internationally renowned experts and speakers. The system by<br />
L.B. <strong>Bohle</strong> is the only one worldwide which can produce film-coated<br />
tablets through direct compression, dry compacting and wet granulation.<br />
At Interpack, the leading trade fair in Düsseldorf, we presented our<br />
concepts for batch and continuous processes to an international audience.<br />
Together with our cooperation partner, KORSCH AG, the specialist for<br />
tablet presses, we demonstrated our expertise and attracted the largest<br />
number of visitors in our company’s history.<br />
This interest in our machines and processes clearly shows that we are<br />
right on track for the future as technology leader and innovator “Made<br />
in Germany”. We will continue in line with Lorenz <strong>Bohle</strong>’s claim and<br />
produce machines “that are better than the market”.<br />
In order to meet the increasing demands, in particular for complex and<br />
interlinked handling systems, we are currently investing in the Sassenberg<br />
site and are expanding the construction complex by more than 600 m².<br />
Dear readers, as you can see, we can reflect on an eventful year so far.<br />
We look forward to continued success and cooperation with you and<br />
the challenges ahead.<br />
Kind regards,<br />
Tim Remmert und Thorsten Wesselmann<br />
2 INNOVATIV 2 | <strong>2017</strong>
Interpack <strong>2017</strong> –<br />
Strongest visitor interest ever<br />
Joint trade fair appearance with KORSCH AG met with great enthusiasm<br />
Interpack <strong>2017</strong> was a great success for L.B. <strong>Bohle</strong> Maschinen +<br />
Verfahren GmbH. At the joint booth with KORSCH AG comprising an<br />
area of more than 450 m², there was an endless coming and going<br />
of international customers requesting information on the latest trends<br />
in batch and continuous production from the special machine builder<br />
from Ennigerloh.<br />
Already in 2016, the management of L.B. <strong>Bohle</strong> and KORSCH began<br />
planning a joint appearance at Interpack <strong>2017</strong> in Düsseldorf in order to<br />
draw more attention. “We know each other very well due to joint activities<br />
surrounding the development of the continuous production plant at the<br />
Technology Center and many similar representations worldwide. We have<br />
worked together successfully on various projects many times, therefore<br />
it made sense to also exhibit together at a leading international trade<br />
fair,” states Tim Remmer, Executive Director of L.B. <strong>Bohle</strong> Maschinen +<br />
Verfahren GmbH. The visitors were enthused by the joint booth concept,<br />
the machines on display and the comprehensive consultation.<br />
Extensive product portfolio for batch production<br />
L.B. <strong>Bohle</strong> attached great emphasis on proving the comprehensive<br />
core competence in the production of pharmaceutical solid particles at<br />
Interpack. The medium-sized enterprise offers an extensive portfolio for<br />
batch and continuous production.<br />
INNOVATIV 2 | <strong>2017</strong> 3
Another attraction: Andreas<br />
Teske (middle) informs about<br />
the dry granulator BRC.<br />
The large product range of granulation solutions was covered by three<br />
machines at Interpack. The BRC 25 represented the dry granulation<br />
segment. The impressive granulation system Compact Unit, a combination<br />
of fluid bed and high-shear granulation, sets the standard when<br />
it comes to flexibility, a smooth process flow and efficiency combined<br />
with a small footprint.<br />
With the BCG 25, the developers from <strong>Bohle</strong> presented a new twinscrew<br />
granulator to the international audience. The BCG can be used as<br />
a stand-alone system or fully integrated into the continuous production<br />
line by <strong>Bohle</strong>.<br />
Another innovation, the tablet checker KA 280, celebrated its European<br />
premiere at Interpack. Following the presentation of the latest<br />
generation of the KA at PMEC in Mumbai and Interphex in New York,<br />
the KA also excited the European audience. The machine can check up<br />
to one million tablets per hour.<br />
The film coater BFC 400 was presented as a high-end version of <strong>Bohle</strong>’s<br />
coater models for pharmaceutical film coating. With a 40 percent higher<br />
output compared to competing products and the best uniformity (RSD <<br />
two percent), the BFC underscores the technological edge.<br />
An alternative to the traditional coating drum is offered by a slotted<br />
coater drum which has been used for coating miniature tablets in numerous<br />
productions since 2009. This drum was designed with a corresponding<br />
perforation in which not only standard but also extremely small cores<br />
with a diameter of 1.5 millimetres can be coated.<br />
4 INNOVATIV 2 | <strong>2017</strong>
An absolute highlight in hall 17:<br />
the Compact Unit consisting of<br />
BFS 240 and GMA 600.<br />
The newly presented KA 280 aroused great<br />
interest. The usage in pharma and food<br />
production shows its flexibility.<br />
“We have presented ourselves as a comprehensive solution provider at<br />
Interpack – and successfully conveyed this message. The customer can<br />
get highly efficient and flexible products from one source,” sums up<br />
Thorsten Wesselmann, Executive Director.<br />
Continuous processes as pillars<br />
Continuous manufacturing processes were a central topic at Interpack.<br />
With the continuous production plant in modular set-up, L.B. <strong>Bohle</strong> offers<br />
a production line which allows direct compression, wet granulation<br />
and dry compacting. For the Chairman of the Advisory Board, Lorenz<br />
<strong>Bohle</strong>, continuous production is an important pillar for a successful<br />
future of the company. After all, “the constant further development of<br />
continuous production creates a sound base for competing with global<br />
corporations in terms of technology as a medium-sized machine-builder.”<br />
More than 170,000 visitors at Interpack attest to the international<br />
profile and significance of the trade fair. L.B. <strong>Bohle</strong> Maschinen + Verfahren<br />
GmbH set a clear benchmark for its own position in the market and<br />
thanks all customers and guests for their visit to the trade fair.<br />
For further information on Interpack visit:<br />
www.lbbohle.de | www.lbbohle.com<br />
www.your-process-in-mind.com<br />
INNOVATIV 2 | <strong>2017</strong> 5
»Customers put trust<br />
in our know-how«<br />
An interview with Tim Remmert and Thorsten Wesselmann<br />
After a sluggish start into the business year <strong>2017</strong>, L. B. <strong>Bohle</strong> Maschinen<br />
+ Verfahren has gained momentum in the second quarter. “May has<br />
been our best month in years,” reports Executive Director Tim Remmert.<br />
For the <strong>2017</strong> financial year, he and his Co-Executive Director Thorsten<br />
Wesselmann estimate that the sales forecast of EUR “50 million plus<br />
X” will definitely be reached. In an interview, they take a look back at<br />
their first months at the top management level.<br />
How did business develop in the first quarter <strong>2017</strong>?<br />
Tim Remmert: We are fully on track again after a rather weak quarter.<br />
The sluggish start was to be expected since we had a very strong 2016,<br />
especially in Germany. More and more pharmaceutical companies are<br />
»Experts worldwide no longer<br />
wonder whether it is possible, but<br />
when the breakthrough will come.<br />
The ‘point of no return’ has already<br />
been passed.«<br />
Thorsten Wesselmann<br />
characterized by corporate structures and have long decision-making<br />
routes. But from April onwards, demand picked up. And May has been<br />
our best month in years.<br />
What does this delay mean for L.B. <strong>Bohle</strong> and the production?<br />
Tim Remmert: The pre-project stages are becoming longer. And<br />
when decisions have finally been made, there is often little time left for<br />
implementation.<br />
Thorsten Wesselmann: Our machines must be tailored to the individual<br />
customer and some also need to be developed further. This means<br />
we usually require a lead time of three months. As a technology leader,<br />
we benefit from our customers’ trust in our long-standing expertise.<br />
It is important that we have also gained a foothold among the global<br />
companies so that we are considered by the purchasers in almost all<br />
large-scale projects.<br />
Which regions have developed especially well in <strong>2017</strong>?<br />
Remmert: Order intake is stable in general. Russia still demonstrates<br />
an above-average growth as the government massively supports the<br />
establishment of an independent pharmaceutical industry. Moreover,<br />
the exchange rate has stabilized. This means that companies have more<br />
foreign currency for investments.<br />
What about other parts of Europe?<br />
Remmert: Germany and the EU countries remain at a solid level. Brexit<br />
has had no significant impact because business in the UK was rather<br />
difficult anyway and not as significant. Demand in Switzerland, the<br />
home of several major pharmaceutical companies, is developing very<br />
positively. Currently, we are even establishing a <strong>Bohle</strong> subsidiary there.<br />
What efforts are being made in Asia and North and South<br />
America?<br />
Remmert: In China, we have reinforced our sales team with two new<br />
members. Our special focus is on India as a booming pharmaceuticals<br />
market. Most recently, we were able to place several reference plants<br />
on the market. But still, all markets are difficult in Asia. They require<br />
perseverance. In North America, we are at the previous year’s level<br />
but there is still room for further sales. The development in Argentina<br />
and Chile is very pleasing. On the other hand, Brazil has lost its im-<br />
6 INNOVATIV 2 | <strong>2017</strong>
The two CEO’s Tim Remmert (r.) and<br />
Thorsten Wesselmann (l.) in front of<br />
the KOCO ® at the Technology Center.<br />
portance as a growing driver almost completely due to the economic<br />
and government crisis.<br />
L.B. <strong>Bohle</strong> has been pushing continuous production forward<br />
for years: How far has the development advanced? When will<br />
the market be ready for the first plant?<br />
Wesselmann: There is a great deal of interest in continuous production.<br />
For experts worldwide, its is no longer a question of “if”, but rather<br />
“when” the breakthrough will come. It is the same as with e-mobility.<br />
But everybody in the industry knows: The “point of no return” has already<br />
been passed. At the same time, we have to be aware that we will need<br />
perseverance because new long-term production plants are planned.<br />
How can you facilitate the breakthrough of the new procedures?<br />
Wesselmann: At the Technology Center, we make first -class development<br />
and testing facilities available to customers and scientists. Moreover, we<br />
are actively advancing the topic with international conferences – e.g.<br />
from 19 – 21 September <strong>2017</strong> in Ennigerloh.<br />
What potential does continuous production offer?<br />
Wesselmann: For pharmaceutical manufacturers, it leads to shorter time<br />
to market, more flexible production including small batches and highest<br />
precision and quality due to comprehensive process monitoring and<br />
control. All in all, the pharmaceutical industry can save time and money.<br />
Remmert: For machine builders like us, the technology still offers<br />
considerable growth potential: A complete continuous production<br />
plant quickly reaches an investment volume of EUR six to 20 million<br />
(depending on the operating parameters) and the first steps will<br />
certainly be partial solutions.<br />
INNOVATIV 2 | <strong>2017</strong> 7
How did the first joint trade fair appearance in cooperation<br />
with KORSCH AG pay out in this regard?<br />
Remmert: We clearly see great potential in an even closer cooperation<br />
with KORSCH AG. At Interpack, we drew the attention of more visitors<br />
than ever before. Many of them praised the strategic, logical step, as we<br />
are two of the few medium-sized companies that are on par with the<br />
large corporations when it comes to technology. Short decision-making<br />
processes and financial independence enable us to implement new<br />
developments faster and more flexibly than our competitors. This is why<br />
we will be having a joint appearance at Achema again.<br />
You took over operational responsibility from the company<br />
founder Lorenz <strong>Bohle</strong> at the beginning of <strong>2017</strong>. What was<br />
the response to this change from the industry and from the<br />
company?<br />
Remmert: Since we have been working closely with our industry<br />
contacts, partners and customers for many years, this management<br />
change was very seemless. Moreover, we intentionally always emphasize<br />
continuity. And most importantly, Lorenz <strong>Bohle</strong> gladly supports us<br />
whenever we need it.<br />
Wesselmann: We not only feel the trust of the customers but also that<br />
of the employees. Internally, we have used the good foundation and<br />
processes to put responsibility on a broader footing. This means that<br />
we regularly discuss current projects and developments. We continue to<br />
have a mutual trust between management and our employees.<br />
Flexibility is all that matters: direct compression, dry or wet<br />
granulation are possible with this equipment. In September,<br />
a workshop will take place at the Technology Center.<br />
8 INNOVATIV 2 | <strong>2017</strong>
New, more flexible BCG<br />
Twin-screw granulation as an easy and efficient starting<br />
point to enter the world of continuous manufacturing<br />
The new BCG 25 is a magnet for visitors: Dr. Robin Meier<br />
explains the twin-screw ganulator’s benefits.<br />
well-established and extensively described method to perform<br />
A continuous wet granulation is twin-screw granulation (TSG). In the<br />
beginning of the 2000s and in the years that followed, the process was<br />
described and followed up by several research groups. TSG is a fully continuous<br />
process by design and can be a starting point for pharmaceutical<br />
companies to launch activities related to continuous manufacturing.<br />
Compared to batch granulation, continuous granulation is characterized<br />
by a constant in- and output of material through the processing zone.<br />
Powder is delivered to two screws, which are co-rotating in a barrel and<br />
transport and shear the material along the process to the granulator<br />
outlet. The major difference between TSG and extrusion is the missing die<br />
plate at the end of the machine. Consequently, the wet material does not<br />
experience a strong densification, but solely falls out of the granulator.<br />
The TSG-setup yields several advantages, such as:<br />
• short process residence times < 1 min - 10 s<br />
• fast and efficient reaction to process and quality deviations<br />
• reduction of machine footprint and GMP-area: the amount<br />
of produced granules is determined by the production time<br />
INNOVATIV 2 | <strong>2017</strong> 9
• thereby, elimination of scale-up issues<br />
• mixing and granulation in one step<br />
• possibility to implement 100 % in-line product quality-control<br />
• no disposal of failure batches – only non-conforming<br />
material is rejected<br />
• execution of experimental plans in shortest time<br />
The definitive TSG does not exist. In fact, a TSG provides plenty of<br />
adjustable parameters and possibilities to vary the setup. Furthermore,<br />
different machines, mainly feeders, can be employed alongside the process,<br />
which increases the degree of freedom of the system even further. The<br />
BCG 25 (<strong>Bohle</strong> Conti Granulator), which was newly developed for the<br />
Technology Center in the headquarters in Ennigerloh, is the heart of the<br />
wet granulation part of the <strong>Bohle</strong> Continuous Production Line. The “25”<br />
stands for the diameter of one screw, which is 25 mm. The BCG 25 is<br />
a result of years of experience in twin-screw granulation and features<br />
several advantages compared to conventional twin-screw granulators<br />
on the market. It is divided into five zones of equal length, from which<br />
the last three can be tempered (heating or cooling) independently from<br />
each other. Depending on the needs of the customer, the first two zones<br />
can be built to be tempered (e.g. for melt granulation). The temperatures<br />
of the different zones are major parameters which can manipulate the<br />
product characteristics, especially during the granulation of freely soluble<br />
compounds. Therefore, within the recently developed version of the BCG,<br />
a highly effective and flexible tempering of the top and the lower part<br />
of the barrel is realized. This unique way of tempering ensures constant<br />
processing temperatures over time and prevents the generation of<br />
excessive heat to avoid damage to the material.<br />
Each of the five zones offers the possibility to insert different ports in<br />
it, which easily facilitates powder feeding and liquid dosing at different<br />
and even multiple positions of the process, without the need to change<br />
much of the setup. Thus, split-feeding can be realized and shear sensitive<br />
materials can be added at a later part of the process. Furthermore, the<br />
implementation of process analytical technologies at various positions<br />
of the granulator is realized. This enables the investigation of critical<br />
quality attributes of the product with techniques such as near-infraredor<br />
Raman-spectroscopy.<br />
Fast changeover of screw<br />
One important feature of the BCG is the tiltable barrel, allowing for a<br />
fast changeover of the screw configuration as well as a fast cleaning<br />
and inspection of the processing zone. This simplifies R&D activities and<br />
improves process understanding as the behavior of the material inside<br />
the barrel can be inspected.<br />
Closed barrel of the BCG 25, featuring<br />
the flexible insertable ports and the<br />
liquid addition zone.<br />
10 INNOVATIV 2 | <strong>2017</strong>
An important characteristic is the screw diameter and the length to diameter<br />
ratio of the screws. To cover a wide range of throughputs from a<br />
few kg/h up to more than 50 kg/h (which is always material depending),<br />
at L.B. <strong>Bohle</strong> by standard a screw diameter of 25 mm and a length of<br />
20 x D is applied, but this is adjustable to the specific process demands.<br />
Small nozzles prevent blockage<br />
Virtually an infinite number of different screw configurations is possible<br />
by combining different types of elements, which results in granules of<br />
different characteristics. Porosity, compactibility, granule size, etc. are<br />
subject to this influence. Conveying elements are used to convey the<br />
material through the barrel with minimal input of shear energy. The<br />
pitch of the elements can also be varied, to alter the conveyed mass per<br />
screw revolution. Kneading elements are thin discs or longer blocks. The<br />
imparted shear energy increases and the conveying capacity decreases<br />
with an increasing advanced angle of the kneading zone. An intermediate<br />
between these two extremes is represented by distributive flow elements,<br />
which feature conveying capacity as well as shear energy. To conserve<br />
the screws and the barrel, the screws are specially mounted, very steadily<br />
agitated and prevented from moving radially inside the barrel, which<br />
could cause damage to screws and the barrel itself.<br />
The introduction of liquid into the process is of major importance<br />
and the accuracy and precision of this sub-process has to be ensured.<br />
Therefore, within the BCG, a pressurized pump is employed, to deliver<br />
the liquid in a pulsation-free way as a constant stream, even at lowest<br />
feeding rates or viscosities > 1 Pas. In this innovative setup, we apply<br />
nozzles with very small openings in order to prevent a blockage of the<br />
nozzles through bypassing powder, to guarantee process stability and<br />
to prevent the creation of huge and lumpy granule-nuclei due to the<br />
generated small liquid droplets. Thereby, wetting uniformity of the whole<br />
mass and the granulation of even hydrophobic powders becomes easily<br />
feasible. The controls of the pump are naturally implemented in the overall<br />
control of the granulator and feature precise control of the feeding rate<br />
and cutouts when exceeding the preset pressure limit.<br />
The flexibility of TSG and how easy it is to adopt this process qualify it<br />
as a perfect and versatile tool for the continuous production of granules<br />
in research and development as well as in production, and thus can be<br />
a door opener into the world of continuous manufacturing.<br />
Opened barrel with front view on the<br />
screws, which are the heartpiece and<br />
the processing zone of the BCG 25.<br />
Total view on the<br />
compact and<br />
movable BCG 25.<br />
INNOVATIV 2 | <strong>2017</strong> 11
Workshop on continuous production<br />
Technology Center welcomes experts in September<br />
Through the workshop on continuous production, L.B. <strong>Bohle</strong> offers its<br />
customers, interested parties and industry professionals the possibility<br />
to gather initial experience in working with continuous production systems.<br />
The globally unique system at the Technology Center in Ennigerloh<br />
enables continuous production of film coated tablets through direct<br />
compression, dry compacting and wet granulation. L.B. <strong>Bohle</strong> offers its<br />
customers all continuous process steps from the powder through to the<br />
coated tablet from one source.<br />
At the workshop from 19-21 September <strong>2017</strong>, the participants<br />
are going to learn all about the following topics:<br />
• Continuous process by L.B. <strong>Bohle</strong><br />
• Tablet compressing in continuous production<br />
• Formulations of solids in continuous production<br />
• Challenges associated with dosing and blending pharmaceutical solids<br />
• PAT in continuous production<br />
• Continuous production in generics manufacturing<br />
• Correlations between quality control and process control<br />
The practical exercises at the continuous production plant accompanying<br />
the comprehensive lectures will certainly be a highlight. In practical<br />
demonstrations conducted over several hours, all process steps will be<br />
presented and the production of tablets will be showcased.<br />
In addition to presentations by the cooperation partner Gericke and<br />
KORSCH AG, Prof. Dr. Kleinebudde of HHU Düsseldorf, Dr. Hubertus<br />
Rehbaum and Ajay Pazhayattil of Apotex are going to give lectures on<br />
continuous production.<br />
Registration at:<br />
www.bit.ly/registration_bohle<br />
The workshop fee per person will be € 985.00<br />
For further information please visit:<br />
www.continuous-production.com<br />
12 INNOVATIV 2 | <strong>2017</strong>
With the KOCO ® L.B. <strong>Bohle</strong> is technologically at the cutting<br />
edge. Shortest cycle times and tolerance deviations when<br />
applying the suspension of under 3% are only two advantages.<br />
INNOVATIV 2 | <strong>2017</strong> 13
Plant 2: First dig of the<br />
shovel for building extension<br />
Expansion of the construction complex will<br />
be completed at the end of the year<br />
At the beginning of July, the expansion of the construction at the<br />
Sassenberg site started with an official ground-breaking ceremony.<br />
Together with the extension, the total area of the construction complex<br />
will be 1,040 m² in the future. In 2011, L. B. <strong>Bohle</strong> Maschinen + Verfahren<br />
GmbH had already invested EUR 2.5 million in the development at Plant<br />
2. With a total area of 3,500 m², handling machines and blenders will<br />
be constructed and produced at that site.<br />
Ever since it was established in 2000, the Sassenberg site has taken a<br />
special role in the company structure of L.B. <strong>Bohle</strong> Maschinen + Verfahren<br />
GmbH. “The production in our Plant 2 is very innovative and effective.<br />
The consistently high production figures over the past years contributed<br />
to the growth of the overall company,” states Thorsten Wesselmann,<br />
Executive Director. “Especially lifting columns and blenders as well as<br />
our containers are in high demand on the market. The same applies to<br />
sieving systems, combined systems or containment solutions. With that<br />
in mind, the expansion of the construction complex was a wise decision<br />
and absolutely necessary,” explains Thorsten Wesselmann.<br />
The company founder and Chairman of the Advisory Board, Lorenz<br />
<strong>Bohle</strong>, took over construction management and keeps a close eye on the<br />
schedule. “We will be able to move into the building at the end of the<br />
year. The latest technology will be installed in the offices, meeting rooms<br />
and archives. The total investment amounts to EUR 1 million,” states<br />
Lorenz <strong>Bohle</strong>. “Thanks to the new construction, we are now prepared<br />
for future production increases.”<br />
The extension in Sassenberg progesses<br />
quickly. The offices should be ready for<br />
move-in by the end of the year.<br />
14 INNOVATIV 2 | <strong>2017</strong>
L.B. <strong>Bohle</strong> re-approved as<br />
“known consignor“<br />
Certification by the Federal Aviation<br />
Office successfully completed<br />
B. <strong>Bohle</strong> Maschinen + Verfahren GmbH again passed the certification<br />
L. process by the Federal Aviation Office (Luftfahrt-Bundesamt, LBA) with<br />
flying colors. Plant 2 in Sassenberg has been re-approved as a “known<br />
consignor”. Due to the completed documentation, L.B. <strong>Bohle</strong> becomes<br />
part of a secure supply chain when delivering freight to the customer.<br />
In contrast to the traditional international shipment of the product,<br />
the classification as “known consignor” guarantees that L.B. <strong>Bohle</strong> has<br />
created a standardized procedure for secure airfreight handling and<br />
has implemented the official requirements of the LBA. The certification<br />
(validation) as “known consignor” proves that all conditions for handling<br />
secure air freight in civil aviation are documented and implemented. The<br />
known consignor independently ensures that the identified air freight/air<br />
mail is adequately protected against unauthorized access or tampering<br />
at its company site or on its premises.<br />
Thus, the identified air freight of the known consignor does not have to<br />
be subjected to another control but can be “securely” handed over to<br />
any company with the status of a regulated agent.<br />
After L.B. <strong>Bohle</strong> had successfully passed the validation in summer<br />
2013 for the first time, the second validation came this year. All regulations<br />
pertaining to air freight were examined and fulfilled. Furthermore,<br />
all of the processes and documents at the company complied with the<br />
regulations of the LBA, so that the LBA commission re-issued the “known<br />
consignor” certificate for L.B. <strong>Bohle</strong>.<br />
For Thorsten Wesselmann, Technical Director, this certification is very<br />
important as “we continue to offer our customers excellent service with<br />
this certification which accelerates the shipping process and thus saves<br />
the customer time and money.”<br />
Customer satisfaction is a valuable asset<br />
For the innovative machine builder L.B. <strong>Bohle</strong>, customer satisfaction<br />
is a continuing goal and an essential indicator of the quality of<br />
services provided by the company. The quality of the goods and the<br />
customer relations as well as the corresponding measures implemented<br />
towards exceeding customer expectations are constantly<br />
being monitored.<br />
L.B. <strong>Bohle</strong> aims to maximize customer satisfaction by keeping<br />
the promises made from the initial sales discussions, to the product<br />
brochures, right through to the quality of the end product or service.<br />
It is critical for L.B. <strong>Bohle</strong> to systematically follow up and improve<br />
the products and services after delivery. Therefore, we sincerely rely<br />
on the feedback of our customers.<br />
Please support us and our processes and take<br />
a few minutes to answer our questionnaire at:<br />
www.bit.ly/satisfaction_bohle<br />
INNOVATIV 2 | <strong>2017</strong> 15
L.B. <strong>Bohle</strong><br />
Maschinen + Verfahren GmbH<br />
Industriestraße 18<br />
D-59320 Ennigerloh<br />
+49 (0) 2524 9323-0<br />
+49 (0) 2524 9323-399<br />
info@lbbohle.com<br />
www.lbbohle.com<br />
© Copyright by L.B. <strong>Bohle</strong>