Distress Centres Annual Report - 2014

Volunteers
During the last 48 years, we have trained more than 15,000 volunteers,
to provide “best in class” support to those most in need. We do this
by providing them with opportunities to hone their skills, attitude and
knowledge around mental health support. We strive to be leaders in
providing the best volunteer opportunities and experiences. We do
this by constantly reviewing our training programs through processes
like the 360 review that took place last year. This year we conducted
our first formal volunteer engagement survey which resulted in the
creation of a new Volunteer Engagement Committee, to ensure we
are meeting the ever-changing needs of our volunteers. More than 400
volunteers participated. With more than 230 new volunteers entering
our doors each year, we are committed to ensuring an environment
for volunteers where they are engaged and appreciated. The results
of this survey have ensured that we are now more informed about how
to meet the specific needs of our volunteers, whether that be in the
areas of training, or general engagement with Distress Centres.
6
Distress Centres Annual Report 2014