FHG - Annual Report 2016-17

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Ten safin These tenant satisfaction statistics are illustrative of the fact that our full Tenant Satisfaction Survey is conducted on a bi-annual basis. As such, you can expect to see updated results in our 2017/18 Annual Report I’ve a tt o t d a f as n fid Fi un Gro r effin, fo m Hon Offier, Wil, to po n e po n ho h o ut al h wo t ne d. Pal p a t o us di zi jey k. He w al ti, ve fd an le p e mf ic s y o cum er. Ton Ale d el od f e son od m ins el. Al o t tff a wr ha m o e ry iny I ne ha n o w or m om u d omn, te’re amg qu. Eve y o w az ho cy Fi un Gro ac po n om u d ok, cor o t lal. Tha y, Fif ug! Kat, Dunme Kat, Dunme 10
Tenants satisfied with the overall service provided by their landlord Tenants satisfied with the management of the neighbourhood they live in 80.1% 78.4% FHG 2015/16 FHG 2015/16 80.1% 78.4% FHG 2016/17 FHG 2016/17 87.2% 87.9% Peer Group Peer Group 89.7% 87.1% Scottish Average Scottish Average Tenants who feel their landlord is good at keeping them informed about their services and decisions Tenants who feel the rent of their property represents good value for money 85.9% 67.1% FHG 2015/16 FHG 2016/17 85.9% FHG 2015/16 FHG 2016/17 67.1% 90.5% 76.2% Peer Group Peer Group Scottish Average 91.1% Scottish Average 81.9% Tenants satisfied with the opportunities given to them to participate in their landlord’s decision making process Tenants satisfied with the quality of their home 83.7% 75.9% FHG 2015/16 FHG 2015/16 FHG 2016/17 83.7% FHG 2016/17 75.9% 82.0% 87.6% Peer Group Peer Group Scottish Average 83.8% Scottish Average 86.9% Tenants satisfied with the standard of their home when moving in (tenants who moved in in the last year) Change FHG 2015/16 FHG 2016/17 Peer Group Scottish Average +5.3% 85.0% 90.3% 88.0% 90.0% Tenants who had repairs or maintenance carried out in the last 12 months, who are satisfied with the service Change FHG 2015/16 FHG 2016/17 Peer Group Scottish Average +6.2% 81.5% 87.7% 88.0% 90.6% The change indications above refer to the comparative improvement or decline in our own performance from 2015/16 to 2016/17. The Peer Group and Scottish Average statistics are supplied purely for informative purposes. 11
Page 2 and 3: Contents 3 4-5 6 6 7 7 8-11 12-15 1
Page 4 and 5: Anocet 4
Page 6 and 7: Governance structure The board stru
Page 8 and 9: Social media Cultural change We are
Page 12 and 13: Housing apprentice Rent affordabili
Page 14 and 15: Ren d t ar Rent collected as percen
Page 16 and 17: Residents’ associations This year
Page 18 and 19: Enam acti I ha en an t Fe si Gr or
Page 20 and 21: 20
Page 22 and 23: SHQS We are aware that our Scottish
Page 24 and 25: Rep an mana I've in s u f at 48 ye
Page 26 and 27: Final inmi The Group turnover has i
Page 28: Fife Housing Group 7 Pitreavie Cour

FHG - Annual Report 2016-17

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