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Marketing to the LGBTQ Community is Becoming Candid, Sincere, and Out of the Closet

A discussion about how marketing to the LGBTQ community—especially among Millennial-aged consumers—is critical to the success of every brand.

A discussion about how marketing to the LGBTQ community—especially among Millennial-aged consumers—is critical to the success of every brand.

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unprecedented support. @TwitterOpen's 9:10am tweet, “Th<strong>is</strong> <strong>is</strong> a monumental day for equal rights. Join <strong>the</strong><br />

celebration by using <strong>the</strong> new Twitter emoji #Pride <strong>and</strong> #LoveWins,” was followed by Tumblr's rainbow cake<br />

video at 11:06am, <strong>and</strong> Vine's “So much love on Vine right now #LoveWins” video followed at 12:20pm. Search<br />

engine giant, Google, even got in on <strong>the</strong> love, tweeting, “The first #pride flag flew in 1978. Today we underst<strong>and</strong><br />

what it really means. #LoveWins,” adding a link <strong>to</strong> keyword phrase “marriage equality.”<br />

When Facebook launched its “celebrate pride” filter <strong>to</strong> celebrate <strong>the</strong> passing <strong>of</strong> <strong>the</strong> Supreme Court’s ruling in<br />

favor <strong>of</strong> gay marriage, more than 26 million people jumped <strong>to</strong> use <strong>the</strong> filter just in <strong>the</strong> first 72 hours, including<br />

Leonardo DiCaprio, Arnold Schwarzenegger, Mark Zuckerberg, <strong>and</strong> many o<strong>the</strong>r celebrities.<br />

Some new faces in corporate marketing <strong>to</strong> <strong>LGBTQ</strong> community<br />

Air Alaska recently rolled out its cause marketing campaign across <strong>the</strong> Internet, with <strong>the</strong> verbiage, “The LGBT<br />

community has come so far. Let us fly you <strong>the</strong> rest <strong>of</strong> <strong>the</strong> way.”<br />

Miller Lite proudly began advert<strong>is</strong>ing on Pride.com with <strong>the</strong> campaign slogan, “Share your summer. We'll show<br />

you America. #ItsMillerTime”<br />

Shane Co. wedding <strong>and</strong> engagement ring jeweler began its own LGBT ad campaign with <strong>the</strong> tag line, “Designed<br />

<strong>to</strong> be worn with pride.”<br />

HBO <strong>is</strong> advert<strong>is</strong>ing its sponsorship <strong>of</strong> OUTFEST Los Angeles <strong>to</strong> take place July 9–19 in partnership with<br />

outfest.org, which <strong>is</strong> also sponsored by DirecTV, Frontiers Media, <strong>and</strong> production, payroll, <strong>and</strong> account services<br />

provider, Ease.<br />

M&Ms rolled out <strong>the</strong>ir ad depicting two female M&Ms (now dubbed Ms. Green <strong>and</strong> Ms. Brown) holding h<strong>and</strong>s<br />

on <strong>the</strong> beach.<br />

Chobani unveiled its spicy commercial, featuring two vacationing women, one awake eating Chobani while <strong>the</strong><br />

o<strong>the</strong>r sleeps next <strong>to</strong> her, only <strong>to</strong> be awakened <strong>to</strong> see all <strong>the</strong> Chobani <strong>is</strong> gone in a playful banter between <strong>the</strong> two.<br />

Absolut Vodka revealed its “Showing our pride with colors” campaign on its website <strong>and</strong> on social media.<br />

Whe<strong>the</strong>r <strong>the</strong>y’re <strong>LGBTQ</strong> or not, Millennials love inclusive br<strong>and</strong>s<br />

For companies both online <strong>and</strong> <strong>of</strong>f who want <strong>to</strong> continue <strong>to</strong> enjoy <strong>the</strong> best possible pr<strong>of</strong>it margins, it's important<br />

<strong>to</strong> underst<strong>and</strong> that marketing <strong>to</strong> <strong>the</strong> <strong>LGBTQ</strong> community doesn’t mean that its members are <strong>the</strong> only audience<br />

you’re trying <strong>to</strong> garner <strong>the</strong> attention <strong>of</strong>. As Millennials begin <strong>to</strong> come in<strong>to</strong> <strong>the</strong>ir own, <strong>the</strong>y’ve proven both <strong>the</strong>ir<br />

earning <strong>and</strong> spending power are tremendous—<strong>and</strong> whe<strong>the</strong>r <strong>the</strong>y are gay, lesbian, transgender, or o<strong>the</strong>rw<strong>is</strong>e,<br />

Millennials are big fans <strong>of</strong> companies that support <strong>the</strong> civil rights. Heterosexual Millennials by-<strong>and</strong>-large don’t<br />

st<strong>and</strong> for exclusion, <strong>and</strong> are big fans <strong>of</strong> corporate entities that use <strong>the</strong>ir power <strong>to</strong> end <strong>the</strong> marginalization <strong>of</strong><br />

<strong>LGBTQ</strong> friends, family, <strong>and</strong> colleagues. <strong>Marketing</strong> campaigns that show <strong>the</strong> end <strong>is</strong> nigh for separat<strong>is</strong>m <strong>and</strong><br />

prejudice in <strong>the</strong> US are those that are likely <strong>to</strong> fare best in most industries.<br />

Celebrating Pride Month th<strong>is</strong> past June may not be something your venture wanted <strong>to</strong> outwardly do, <strong>and</strong> in<br />

some cases, messages <strong>of</strong> inclusion can scare potential consumers in some heavily nuanced <strong>and</strong> traditional<br />

industries. With that said, think about th<strong>is</strong>: when Amazon, eBay, Sears, <strong>and</strong> Etsy s<strong>to</strong>p selling Confederate flags,<br />

<strong>and</strong> Wal-Mart will happily whip up a rainbow cake for June Pride, aren’t <strong>the</strong> wheels <strong>of</strong> civil change in motion?<br />

Yes, <strong>the</strong>y are—<strong>and</strong> headed down <strong>the</strong> freeway in a high-speed chase <strong>to</strong> capture <strong>the</strong> business <strong>and</strong> loyalty <strong>of</strong><br />

everyone who believes we’re all better <strong>of</strong>f when love wins.

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