Metalsa Annual Report 2017
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Other benefits:<br />
All Latin America HD Business Partners are being<br />
enabled through a special training program to develop<br />
the skills they need in their new role.<br />
We now have a Performance Management process in<br />
place with 95% Mexico employees with objectives<br />
defined and uploaded in system.<br />
Mexico employees (6,720) had just one first-contact<br />
option before (local HD Team), now everyone has<br />
access to MyHD through 4 different channels:<br />
Web portal, Mobile APP, 20 Kiosks and a Call<br />
Center.<br />
88% people satisfied with the service provided.<br />
MyHD<br />
Mobile<br />
APP<br />
WHAT’S NEXT IN 2018?<br />
· Go live South America and USA<br />
· Go live Digital Floor Shop project in Mexico (hourly workers<br />
time and attendance<br />
· Skills Matrix<br />
· Business Intelligence and Big Data)<br />
· Complete training for all new HD Business Partners about their<br />
new role.<br />
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