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Process.<br />
Competitor analysis.<br />
1. Customer requests<br />
2. Agent explains product benefits and features to customer<br />
3. Agent checks coverage<br />
4. Agent processes the order<br />
5. Agent completes the order<br />
6. Customer receives the products and services<br />
What sets FreeMe apart from our competitors?<br />
• You get data plus the free IM benefit on not 1 but 3 IM applications.<br />
• You get free calls to Telkom fixed and Telkom mobile numbers for as long as you<br />
have the FreeMe contract, TopUp or Family plan.<br />
• You can send free SMSs to other South African networks.<br />
• You can get FreeMe as a SIM-only plan on a month-to-month contract.<br />
• What you see is what you get, with no hidden costs – your subscription<br />
includes free CLIP and itemised billing via email.<br />
• 4 SIM cards.<br />
• The same benefits that you get on contract or TopUp are also available to<br />
prepaid customers at the same low price… we treat everyone equally.<br />
7. Support customer to add IM apps<br />
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