Castelli

IMPORTANT ORDERING INFORMATION
Follow these steps to ensure expedited processing of your
order.
1. Complete, Clear Orders: Clearly detail the item number,
color code(s), description of each item, quantity, price,
imprint method, location of imprint, shipping method,
ship-to address and in-hands date. Clearly note your
contact information including e-mail address.
2. Artwork: Artwork or previous PO number, if repeat art,
must be included with order. See Artwork Specifications for
requirements.
3. Acknowledgment: Upon receiving your order, the factory
will e-mail you a confirmation that you need to approve.
Make the effort to completely check for accuracy, as the
order will be processed as indicated.
4. Proofs: Upon receipt of a complete PO and artwork, an
electronic proof will be provided for your approval within 2
business days.
5. Pre-production product proofs: Produced upon request
only. The price is the EQP cost of the product plus shipping,
please provide shipper number. The signed approval
confirms the accuracy of the artwork and assures that your
order will be produced the way you requested. Castelli
is not liable for customer-approved errors, mistakes or
misspellings. Standard production time applies for preproduction
sample orders and stock production orders.
6. Changes to approved proofs: If changes are made to
electronic proofs or product proofs after approval is
received and production is in process, additional costs and
delays in production time will be incurred.
GENERAL INFORMATION
Artwork Specifications
In order to ensure accurate, high-quality and prompt
production of your order, specific art requirements are
needed. Electronic art is the required method to ensure quality
production.
Electronic Artwork: E-mail art to: art@castellimagnet.com in
the following formats:
a. Adobe Illustrator CC is the required format (for die
development) with text converted to outlines.
b. Adobe Photoshop CC & prior with art to size at 300
dpi for printed artwork.
c. Adobe InDesign CC and prior and package all links as
well as all fonts
Art Charges
Electronic Proofs - FREE (with supplied print ready artwork and
vector logos). Recreation of non-print ready art or vector art
cleanup $70.00 / Hour (G)
Charges are per hour, 1/2 hour minimum.
Trademarks: All copies or other materials submitted by
customer for production purposes will be accepted as fully
compliant with all applicable laws regarding trademark
service, service mark, copyright, right of privacy, patent or
similar protection. Castelli assumes no responsibility for
determining who holds title to trademark. All liabilities of this
nature rest with the customer.
Less Than Minimum
New orders that do not meet the minimum quantity
order (100 pcs) will be charged $67.00 (G) to cover
die charges. Repeat orders that do not meet the
minimum quantities where a die is existing will
not be charged a less than minimum charge.
Standard Imprinting
Minimum order quantity (MOQ) qualify for one standard die
at no charge. Standard imprint area is determined by book
size.
Additional die and oversized dies - $67.00(G)
2nd Imprint or Run Charge - $.60(G)
Each product has its own recommended imprinting method
(deboss or foil imprint). Silver and gold are standard foil colors
- PMS matches not available. For other foil color options,
please contact Customer Service. Additional charges may
apply.
Personalization
Most products within the Castelli collection can be
personalized with names or initials. The personalization
charge is $1.90 (G) per name, up to 3 lines. Refer to product to
check if personalization is available.
The requirements for personalization are:
• Typed list must be provided in an Excel or Word doc file
• Reference to PO number with personalization list
• Specify font and size of personalization (please provide font,
if not standard/Arial, thin serif fonts not recommended)
• Personalization will not be accepted or produced if not
provided electronically
• Upper and lower case will be produced exactly as submitted
Production Time*
3 days – Spec samples with standard imprint
5 days – Die stamp on cover and tip-in orders at catalog
quantity
7 days – Pen decoration orders at catalog quantity
10 days – Gel dome and Lanybook orders at catalog quantity
*Lead times based on approval dates.
Custom orders are produced in Italy. Quotes supplied upon
request.
Over and Under-Runs
While every effort is made to supply the exact quantity of
printed merchandise ordered, a 3-5% variance must be taken
into account for over or under-runs.
Credit Approval and Terms
All customers are subject to a credit check. It may become
necessary to pay a deposit and/or the entire order up front.
Master Card, Visa, Discover and American Express are all
accepted for payments. Any amounts over $10,000 charged
to American Express card will incur a 3% surcharge. Terms: 30
days from delivery of the goods is standard.
Samples
Random samples: Up to 5 per customer at no charge with
supplied shipper number.
Spec samples: May be purchased at EQP plus Die
Development fee of $67.00 (G). Production time of 3 business
days from art approval.
Virtual Samples: Will be provided at no charge as long as the
art meets the requirements specified in the Art Specifications
section. Please allow 24-48 business hours for processing
(longer times may be required during peak seasons). Standard
art charges will apply if artwork does not meet our art
requirements.
Shipping and Handling
A. All products are shipped F.O.B. Sparks, NV factory unless
otherwise noted (stock shipments delivered to the state of
NV are subject to Nevada state tax).
UPS
PREFERRED SHIPPING METHOD
FEDEX
Upon request
US POSTAL SERVICE
On approval only
Please contact customer service
B. All orders will be shipped prepaid, freight billed on invoice.
C. Customer’s shipper number can be provided on all orders
as requested. All invalid shipping accounts will be billed
prepaid freight. All 3rd party reversed freight (including
duties and taxes charged) will be billed back and are
subject to additional fees or penalties incurred by Castelli.
D. Expedited shipping is used upon customer request.
Exact event dates must be supplied to Castelli to ensure
timeliness.
E. Orders will be shipped to the address indicated on the PO
unless otherwise indicated.
F. Castelli will perform drop shipments at an additional
charge of $5.00 (X) per location and the addresses must be
provided electronically.
G. We are able to act as the shipper only on drop shipments
outside the United States. All documentation and special
arrangements are the responsibility of the distributor.
Documentation must include a customs invoice identifying
the importer, condition of sales, and value of goods.
Instruction to factory must include port of entry, name and
phone number of broker. No shipments will be attempted
without complete instructions and documentation.
Packaging & Fulfillment
Items are shipped bulk and packaged in standard cartons.
Special packaging and assembly are available, please see
catalog for additional packaging options.
ADDITIONAL INFORMATION
Claims and Return Policy: Castelli values its customers and
accepts returns of most non-imprinted merchandise for credit
or refund, less shipping, handling and applicable restocking
fees within 30 days of shipment.
Claims: Claims must be received via fax or e-mail within 30
days of shipment. A Castelli customer service representative
will contact you within 48 hours of receipt.
Return Authorization: Contact Castelli customer service to
obtain a Return Authorization (RA) number. Returns without
an RA number will not be accepted. Upon receipt, a credit or
refund, less shipping, handling and any applicable restocking
fees, will be processed. Please note: Your account must be in
good standing in order to receive a credit or refund.
Restocking fees: A 15% restocking fee may be charged
for non-imprinted merchandise. Imprinted and branded
merchandise may not be returned.
Trademarks: Copy and trademarks in this catalog are used to
demonstrate special product printing and do not constitute
endorsement.
Disclaimer: All products shown in this catalog are not
necessarily “to size.” Items shown could be larger or smaller
than actual size. Our intention in all cases is to display product
for imprint and finish characteristics.
Important Notes: All prices, specifications and terms of
sale are subject to change without prior notice. All orders
are subject to approval of Castelli and are not binding until
accepted by Castelli. We reserve the right to refuse any order
at any time. All orders are subject to availability of materials
and component parts, and Castelli shall not be liable if unable
to ship any order(s) due to material or product shortages.
General Emails:
accounting@castellimagnet.com
orders@castellimagnet.com
samples@castellimagnet.com