PCS Briefing
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Inspections to Eating<br />
Establishments / ORAs<br />
<strong>Briefing</strong> by Projects & Customer Support Section
Scope of <strong>Briefing</strong><br />
1. Definition and profile of properties<br />
2. Inspection photographs<br />
3. Nature of common feedback received<br />
4. Identifying shelter types<br />
5. Q&A
1. Definition and Profile of<br />
Properties
HDB Eating Establishments<br />
<br />
<br />
<br />
Eating establishments are commercial premises at<br />
which food and/or drinks are sold and has dining<br />
area(s)<br />
Types of eating establishments<br />
Eating house<br />
Family restaurant<br />
Fast food restaurant<br />
Cafe<br />
Food court, etc.<br />
About 1,400 eating establishments island-wide<br />
<br />
701 with approved Outdoor Refreshment Areas (ORA)
Outdoor Refreshment Area<br />
(ORA)<br />
<br />
<br />
<br />
<br />
Granted on Temporary Occupation Licence by HDB<br />
To supplement seating capacity of eating<br />
establishments during peak periods<br />
To be used strictly for purposes of<br />
dining/refreshment<br />
Use of ORA should cease after approved operation<br />
hours of 6:00am to 11:00pm
HDB<br />
sold<br />
Lessee (ORA licensee)<br />
Person / company who<br />
purchased the sold<br />
commercial premises<br />
Operator<br />
rent Person / company who<br />
rented (from lessee) and<br />
operates the sold<br />
commercial premises<br />
rent<br />
Tenant (ORA licensee)<br />
Person / company who<br />
rented the rental<br />
commercial premises
2. Inspection Photographs
Inspection photographs –<br />
Standard views<br />
Signboard<br />
Overview of unit<br />
Passageway<br />
Internal Refreshment Area (IRA)<br />
Outdoor Refreshment Area (ORA)<br />
Gable end (if any)<br />
Rear<br />
ORA roof (if any)
Inspection Photographs –<br />
Additional views<br />
Unauthorised display of tables/chairs<br />
beyond approved area<br />
Storage of tables/chairs<br />
NEA licence issued to eating<br />
establishment<br />
Required when NOIP is issued to unit<br />
Readings from sound meter<br />
For certain cases with noise nuisance feedback
Inspection photographs –<br />
Standard views<br />
<br />
Signboard<br />
<br />
Overview
Inspection photographs –<br />
Standard views<br />
<br />
Angles to capture overview of unit
Inspection photographs –<br />
Standard views<br />
<br />
Passageway<br />
<br />
Internal Refreshment Area (IRA)
Inspection photographs –<br />
Standard views<br />
<br />
Angles to capture passageway & IRA<br />
passageway<br />
passageway
Inspection photographs –<br />
Standard views<br />
<br />
Gable end<br />
<br />
Rear
Inspection photographs –<br />
Standard views<br />
<br />
Angles to capture gable end and rear<br />
gable end<br />
rear
Inspection photographs –<br />
Standard views<br />
<br />
Outdoor Refreshment Area (ORA)<br />
<br />
ORA Roof
Inspection photographs –<br />
Standard views<br />
<br />
Angles to capture ORA
Inspection photographs –<br />
Additional views<br />
<br />
Unauthorised display of tables/chairs beyond approved<br />
area - obstruction of walkway
Inspection photographs –<br />
Additional views<br />
<br />
Unauthorised display of tables/chairs beyond approved<br />
area – excessive encroachment
Inspection photographs –<br />
Additional views<br />
<br />
Unauthorised display of tables/chairs beyond approved<br />
area – patrons at risk
Inspection photographs –<br />
Additional views<br />
<br />
NEA licence
Inspection photographs –<br />
Additional views<br />
<br />
Readings from sound meter
Unacceptable inspection<br />
photographs<br />
<br />
Blur photographs<br />
<br />
Hidden angles
3. Nature of common<br />
feedback received
Nature of common feedback<br />
received<br />
Placement of tables/chairs beyond<br />
approved area<br />
Noise nuisance from ORAs (operating<br />
beyond approved hours)<br />
Other feedback related to ORAs
Placement of tables/chairs<br />
beyond approved area<br />
<br />
Offence under Housing & Development (Common<br />
Property & Open Spaces) Rule 3(b)<br />
<br />
“No person shall place, deposit, keep or leave<br />
or cause or permit to be placed, deposited,<br />
kept or left any material, article, object or<br />
thing on any common property or in any open<br />
space within a housing estate except in any<br />
place designated by the Board for that<br />
purpose.”
Placement of tables/chairs<br />
beyond approved area<br />
<br />
Major concerns<br />
1. Obstruction to pedestrian flow<br />
<br />
E.g. linkways, common corridors, sheltered walkways,<br />
critical circulation areas<br />
2. Safety risks<br />
<br />
<br />
High-rise killer litter<br />
Vehicular impact (i.e. display near roads, carparks)<br />
3. Excessive encroachment onto common spaces
Placement of tables/chairs<br />
beyond approved area<br />
<br />
Typical work process<br />
Composition fine<br />
($100 - $800)<br />
Court prosecution<br />
(fine up to $5,000)<br />
1 st<br />
WW<br />
2 nd<br />
WW<br />
NOIP<br />
Conduct<br />
inspection to<br />
check for<br />
improvement<br />
Engage lessee/tenant/operator<br />
Send advisory letter
Noise Nuisance from ORAs<br />
Operation of ORA beyond approved hours of<br />
6:00am to 11:00pm<br />
Noisy/rowdy patrons<br />
Drinking activities<br />
High volume from TVs/radios, etc.<br />
Control measures<br />
Cease use of ORA by 11:00pm (keep tables and<br />
chairs)<br />
Switch off lights, fans, TVs etc. by 11:00pm<br />
Display notices/banners to remind patrons
Noise nuisance from ORAs<br />
<br />
Typical work process<br />
Inspect<br />
Warn<br />
Conduct<br />
inspection to<br />
check for<br />
improvement<br />
Engage lessee/tenant/operator<br />
Send advisory letter
Other feedback related to<br />
ORAs<br />
Improper use of ORA<br />
Business activities at ORA e.g. stalls<br />
Altar at ORA<br />
Promotional activities e.g. beer<br />
Placement of shelves, fridges or use for<br />
storage<br />
ORA roof shelter not clean (e.g. litter, water<br />
ponding)
Other feedback related to<br />
ORAs<br />
Accessibility to/within ORA
Other feedback related to<br />
ORA<br />
<br />
Typical work process<br />
Inspect<br />
Warn<br />
Conduct<br />
inspection to<br />
check for<br />
improvement<br />
Engage lessee/tenant/operator<br />
Send advisory letter
4. Identifying shelter types
Identifying Shelter Types<br />
Pavillion<br />
Metal shelter / roofing<br />
Retractable awning<br />
Double retractable awning<br />
Umbrella<br />
Gazebo<br />
Town Council (TC) extended walkway
Identifying Shelter Types<br />
<br />
Pavillion<br />
<br />
Metal shelter / roofing
Identifying Shelter Types<br />
<br />
Retractable awning<br />
<br />
Double retractable awning
Identifying Shelter Types<br />
<br />
Umbrella<br />
<br />
Gazebo
Identifying Shelter Types<br />
<br />
TC extended walkway
Q&A
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