8 months ago

Moonline Company Profile (1)

Information about Moonline Company

Babylon Booking Through

Babylon Booking Through continuous investment in travel technology, we have developed our own B2B portal which is currently for the flight booking purposes, giving our customers the opportunity to book, markup and organize their air ticketing and itinerary-related services. Besides the air ticket booking, we shall also soon include Hotels, Tour packages, Transportation, Car rentals. Through Babylon Booking, our customers will have access to ticketing to more than 500+ airlines, including around 120 low-cost carriers, around the world, securing the best possible and very competitive fares. We are closely allied with major airlines that operate to and from Iraq, the Middle East as well as the rest of the world and we continually negotiate to secure additional and the best possible rates for our clients travelling locally or internationally. Moonline LCC Business Travel Through, we offer a leading-edge collection of corporate travel tools designed to achieve maximum cost savings through streamlined travel management and eliminating all unnecessary travel expenditure. We are a leading business travel management expertise and one of the fastest growing TMCs in Iraq. We are not only a company which understands business travel management, but we are also deeply familiar with the regional situations and developments. Moonline LCC Business Travel simplifies everything with solutions and booking tools to help manage any company’s strategic approach to travel. This includes travel policies, negotiations with all vendors and day-to-day operation of the corporate travel program, including traveler safety and security, credit card management and expense data management. Booking Advisors Since we consider our Customers as the core essence of our company, we have also developed our B2C portal/website, through which customers can search for various tour packages to various destinations worldwide, information on Visa requirements, flight tickets, sport events and enroll in our outstanding loyalty program Smile Mates. The Smile Mates Loyalty Program is a points/rewards program card from which our customers will get benefited when they purchase any services from us and/or from our affiliated partners. Through our Loyalty Program you can collect and share points by buying products from sellers within the Smile Mates network, which includes Travel agencies, Restaurants, Beauty shops, Fashion stores and etc. When you have collected enough points you can redeem them in the forms of discounts and promotions for next purchases. To help our customers to stay connected with their loved ones, friends and business partners cost effectively and without any disruptions, while they travel to any destination worldwide we offer a one mobile numbing solution (SIM card) everywhere they travel instead of buying different SIM cards in different places. Traveler SIM and MoonMe is the perfect and cheaper solution than any other alternative solutions when it comes to international roaming calls & costs. Our customers can use only one SIM card/one mobile number for their global communications instead of each time buying a new local SIM card where they travel to. We offer our customers with the best rates available for roaming internationally. PAGE 6

Our staff, your travel consultants Moonline has more than 100 skilled and well-trained multilingual staff team to ensure the provision of the best possible customer service and consultancy to its clients. VISION Our company’s vision is to become a leading travel and tourism related services provider agency globally. The languages spoken by our staff include Kurdish, Arabic, Turkish, English, Dutch, Russian, French, Persian/Farsi, Czech & Slovakian and Greek. They are thoroughly trained in our innovative technology and systems which are superior to what are available to the majority of Iraqi travel agencies so as to service our clients in the best way possible. For further improvement of our services, if necessary, we have access to our large network of partners/associates, contacts and suppliers around the world. Our friendly, professional and competent staff members as travel consultants always do their best to ensure that all our company’s travel and tourism related services are delivered on time and in full, covering every detail required for the client’s itinerary with the intention to complete satisfaction and/or even to exceed their expectations. Among others, our superior customer services include MISSION To meet our clients’ every travel needs through our excellent customer service, efficient and cost-effective operations. To reach the company’s vision, our mission extends with global promotion strategies , establishment and/or acquision of new companies, partnerships and other ways to further extend our global market entry strategy and strength. Reservation service from 9am to midnight, 7 days a week 24/7 customer service including out of office hours Speedy reporting on related travel services, including financials Customized solutions to each client’s travel requirements Multiple options and flexibility at every level of our clients’ itineraries Customer feedback - email, social media and face-to-face Continous availability of attractive special offers and packages Identification of cancelled flights and prompt rebooking PAGE 7

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