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Moonline Company Profile (1)

Information about Moonline Company

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Our staff,<br />

your travel consultants<br />

<strong>Moonline</strong> has more than 100 skilled and well-trained<br />

multilingual staff team to ensure the provision of the best<br />

possible customer service and consultancy to its clients.<br />

VISION<br />

Our company’s<br />

vision is to become<br />

a leading travel and<br />

tourism related<br />

services provider<br />

agency globally.<br />

The languages spoken by our staff include Kurdish, Arabic, Turkish,<br />

English, Dutch, Russian, French, Persian/Farsi, Czech & Slovakian and<br />

Greek. They are thoroughly trained in our innovative technology and<br />

systems which are superior to what are available to the majority of Iraqi<br />

travel agencies so as to service our clients in the best way possible. For<br />

further improvement of our services, if necessary, we have access to our<br />

large network of partners/associates, contacts and suppliers around the<br />

world.<br />

Our friendly, professional and competent staff members as travel<br />

consultants always do their best to ensure that all our company’s travel<br />

and tourism related services are delivered on time and in full, covering<br />

every detail required for the client’s itinerary with the intention to<br />

complete satisfaction and/or even to exceed their expectations.<br />

Among others, our superior customer services include<br />

MISSION<br />

To meet our clients’<br />

every travel needs<br />

through our excellent<br />

customer service,<br />

efficient and<br />

cost-effective<br />

operations. To reach<br />

the company’s vision,<br />

our mission extends<br />

with global<br />

promotion strategies ,<br />

establishment and/or<br />

acquision of new<br />

companies,<br />

partnerships and<br />

other ways to further<br />

extend our global<br />

market entry strategy<br />

and strength.<br />

Reservation service from 9am to midnight, 7 days a week<br />

24/7 customer service including out of office hours<br />

Speedy reporting on related travel services, including financials<br />

Customized solutions to each client’s travel requirements<br />

Multiple options and flexibility at every level of our clients’ itineraries<br />

Customer feedback - email, social media and face-to-face<br />

Continous availability of attractive special offers and packages<br />

Identification of cancelled flights and prompt rebooking<br />

PAGE 7

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