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Our staff,<br />
your travel consultants<br />
<strong>Moonline</strong> has more than 100 skilled and well-trained<br />
multilingual staff team to ensure the provision of the best<br />
possible customer service and consultancy to its clients.<br />
VISION<br />
Our company’s<br />
vision is to become<br />
a leading travel and<br />
tourism related<br />
services provider<br />
agency globally.<br />
The languages spoken by our staff include Kurdish, Arabic, Turkish,<br />
English, Dutch, Russian, French, Persian/Farsi, Czech & Slovakian and<br />
Greek. They are thoroughly trained in our innovative technology and<br />
systems which are superior to what are available to the majority of Iraqi<br />
travel agencies so as to service our clients in the best way possible. For<br />
further improvement of our services, if necessary, we have access to our<br />
large network of partners/associates, contacts and suppliers around the<br />
world.<br />
Our friendly, professional and competent staff members as travel<br />
consultants always do their best to ensure that all our company’s travel<br />
and tourism related services are delivered on time and in full, covering<br />
every detail required for the client’s itinerary with the intention to<br />
complete satisfaction and/or even to exceed their expectations.<br />
Among others, our superior customer services include<br />
MISSION<br />
To meet our clients’<br />
every travel needs<br />
through our excellent<br />
customer service,<br />
efficient and<br />
cost-effective<br />
operations. To reach<br />
the company’s vision,<br />
our mission extends<br />
with global<br />
promotion strategies ,<br />
establishment and/or<br />
acquision of new<br />
companies,<br />
partnerships and<br />
other ways to further<br />
extend our global<br />
market entry strategy<br />
and strength.<br />
Reservation service from 9am to midnight, 7 days a week<br />
24/7 customer service including out of office hours<br />
Speedy reporting on related travel services, including financials<br />
Customized solutions to each client’s travel requirements<br />
Multiple options and flexibility at every level of our clients’ itineraries<br />
Customer feedback - email, social media and face-to-face<br />
Continous availability of attractive special offers and packages<br />
Identification of cancelled flights and prompt rebooking<br />
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