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Contents<br />

Partner Institutes v<br />

Preface xi<br />

by Klaus Schwab, <strong>World</strong> <strong>Economic</strong> Forum<br />

Executive Summary xiii<br />

by Jennifer Blanke and <strong>The</strong>a Chiesa,<br />

<strong>World</strong> <strong>Economic</strong> Forum<br />

Part 1: Selected Issues of T&T <strong>Competitiveness</strong> 1<br />

1.1 <strong>The</strong> <strong>Travel</strong> & <strong>Tourism</strong> <strong>Competitiveness</strong> Index: 3<br />

Assessing Key Factors Driving the Sector’s<br />

Development<br />

by Jennifer Blanke and <strong>The</strong>a Chiesa, <strong>World</strong> <strong>Economic</strong> Forum<br />

1.2 Taking <strong>Travel</strong> & <strong>Tourism</strong> to the Next Level: 27<br />

Shaping the Government Agenda to Improve the<br />

Industry’s <strong>Competitiveness</strong><br />

by Jürgen Ringbeck and Stephan Gross, Booz Allen Hamilton<br />

1.3 Using Policy Measures and <strong>Economic</strong>s 45<br />

to Improve <strong>Travel</strong> & <strong>Tourism</strong>–Related Policy<br />

and Business Decision Making<br />

by Richard R. Miller, <strong>World</strong> <strong>Travel</strong> & <strong>Tourism</strong> Council (WTTC)<br />

1.4 <strong>Tourism</strong> <strong>Competitiveness</strong> and the Development 55<br />

Agenda<br />

by Geoffrey Lipman and John Kester, United Nations <strong>World</strong><br />

<strong>Tourism</strong> Organization (UNWTO)<br />

1.5 Fulfilling the Promise: Positives and Potentials 67<br />

of <strong>Travel</strong> & <strong>Tourism</strong><br />

by Marilyn Carlson Nelson, Carlson<br />

1.6 Electronic Payments: A Catalyst for <strong>Tourism</strong> 75<br />

and <strong>Economic</strong> Growth<br />

by John Elkins, Visa International<br />

1.7 Investing in Air Transport Connectivity to 83<br />

Boost National Productivity and <strong>Economic</strong> Growth<br />

by Brian Pearce, International Air Transport Association (IATA)<br />

1.8 Long-Haul Hubs and the Future of Air Transport 95<br />

by Maurice Flanagan, Emirates Group<br />

1.9 <strong>The</strong> Challenge of Open Skies in the Middle East: 103<br />

How to Manage Competition in the High-Growth<br />

Air Transport Sector<br />

by Samer Majali and Geoffrey Weston, Royal Jordanian Airlines<br />

1.10 Driving <strong>Tourism</strong> Growth through 107<br />

Consumer-Centric Marketing<br />

by Brad Corrodi, Rosetta Marketing Group<br />

Part 2: Country/Economy Profiles and 113<br />

Data Presentation<br />

2.1 Country/Economy Profiles 115<br />

How to Read the Country/Economy Profiles .............................117<br />

List of Countries/Economies......................................................119<br />

Country/Economy Profiles..........................................................120<br />

2.2 Data Tables 369<br />

How to Read the Data Tables ....................................................371<br />

List of Data Tables......................................................................373<br />

Data Tables.................................................................................375<br />

Technical Notes and Sources 451<br />

About the Authors 455<br />

Acknowledgments 459<br />

iii

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